Refund of unwanted extended warranty?
Refund of unwanted extended warranty?
Author
Discussion

HertsBiker

Original Poster:

6,443 posts

302 months

Thursday 24th April 2014
quotequote all
Evening all,
A car of mine, that will remain nameless has been sold as it is no longer comfortable enough.
I'm trying to work out if the optional extended warranty is refundable by law.
They claim that it belongs to the car, but I don't agree - it is not due to start for 36 months
From date of purchase. It therefore hasn't had any claims made on it..
Where do I stand folkes?
Cheers

williaa68

1,540 posts

197 months

Thursday 24th April 2014
quotequote all
As an extended warranty it is purely a matter of contract - see what the warranty booklet says!

HertsBiker

Original Poster:

6,443 posts

302 months

Thursday 24th April 2014
quotequote all
Contract yes, but what about good will? I'm deeply unhappy about this situation. To think I've recommended them to so many people!

oldnbold

1,280 posts

177 months

Thursday 24th April 2014
quotequote all
You say you think a refund should be available as a matter of law, well the law will uphold what ever is in the contract. Law has nothing to do with goodwill.

Unless you are buying another car from the dealer I doubt they will be interested in any goodwill.

Starfighter

5,352 posts

209 months

Thursday 24th April 2014
quotequote all
Is it not transferable with the vehicle to the new owner or who ever shows up at the dealer with the car. If so, does it not have a value as part of the sale?

HertsBiker

Original Poster:

6,443 posts

302 months

Thursday 24th April 2014
quotequote all
It's 'only' £395, but as it hasn't kicked in, I can't see why they can't refund it. Maybe they have me bang to rights, and no refund. Bit sad, I had a non fault accident that hurt my left hip. It makes clutch pumping a painful chore, so I had to part ex the car for an automatic. Lost a packet on the part ex, and thought I may reclaim the extended warranty. Disappointing if it is lost, that nearly a weeks work there, of benefit to someone but not me. Thanks anyway.

Stoofa

959 posts

199 months

Thursday 24th April 2014
quotequote all
Most extended warranties are purchased as "optional extras" at time of car purchase and are not something that can be added later.
So although correct in that the extended part of the warranty will not "kick in" until the standard warranty expires, it has to be purchased at time of vehicle purchase and would not be offered to you for £395 after the standard warranty expires.

As someone above says, the only real value is if this extended warranty will be passed on to the next person who decides to purchase the vehicle and if so, how much are the dealership adding to the ticket price because of the extended warranty.
My guess here however would be zero. Potential person comes along to look at the car. Says "Can you do me a deal on this". Salesman knocks his standard amount off and then to "seal the deal" he tells potential purchaser he'll "throw in" the extended warranty - so they will put no value on it.

If curtain airbags were an option (for example) and you decided to purchase. Then you wanted to trade the car in before you'd had the opportunity to use said airbags, would you expect a refund on those?
Airbags physical, warranty not - however both "optional extras" are tied directly to the vehicle.

Lowtimer

4,293 posts

199 months

Thursday 24th April 2014
quotequote all
If it is a decent warranty and transfers with the car it makes the car a lot more saleable so you should see that value reflected in ease of sale and price achieved.

oldnbold

1,280 posts

177 months

Thursday 24th April 2014
quotequote all
Lowtimer said:
If it is a decent warranty and transfers with the car it makes the car a lot more saleable so you should see that value reflected in ease of sale and price achieved.
He's already PX'd the car.

HertsBiker

Original Poster:

6,443 posts

302 months

Thursday 24th April 2014
quotequote all
Ok thanks for your replies, I'll just chalk it up to experience and not do it again. Shame, car was nice, dealer was nice, I just didn't fit anymore. I guess that makes it my problem. Oh st !!!

oldnbold

1,280 posts

177 months

Thursday 24th April 2014
quotequote all
As you had a non fault accident that made the car unsuitable due to an injury, it may be worth speaking to whoever is handling the claim regarding injury claim, as this may be a recoverable loss.

HertsBiker

Original Poster:

6,443 posts

302 months

Thursday 24th April 2014
quotequote all
oldnbold said:
As you had a non fault accident that made the car unsuitable due to an injury, it may be worth speaking to whoever is handling the claim regarding injury claim, as this may be a recoverable loss.
Top idea, thanks.