Problem with Mobile provider.
Discussion
I've been with my current mobile phone provider on a 24 month contract for about 8 months now.
However, since January (well before, but January I started documenting it) I've noticed my "all you can eat" data averages at a pathetic .5mb/s when I'm at home, with 3 bars of signal. Initially, as I've always had my WIFI on at home and never really used for 4 months it didn't worry me. Now, with WIFI issues recently I've had to rely on it heavily meaning that it would take 90 seconds to load the BBC website, and about 70 to load PH.
I've also noticed over the last couple of weeks especially it's failing to send messages and connect phone calls (took 11 attempts to make 1 phone call)
I've contacted my provider once already to say about it and they said they launched an investigation into it and rang me on a said date and time, which I dispute (can remember because I was on call at work that week and used mobile to take calls) (and have call logs to show no phone call was made) and they closed the case prematurely.
I phoned them up last night to inform them that it is still the same and for an update on original case (wasn't informed it was closed) and that they would re-investigate.
To add the icing to the cake, they sent me a text message saying 4G is now available in my area to go onto their website and find that it's actually in excess of 2 miles away (as crow flies)
I've now become tired of this as it's seriously beginning to impact both my work and personal life and I would like it resolved.
I was wondering, as I'm paying for a service which isn't working, what rights do I have and would I be entitled to terminate my contract?
Thanks
However, since January (well before, but January I started documenting it) I've noticed my "all you can eat" data averages at a pathetic .5mb/s when I'm at home, with 3 bars of signal. Initially, as I've always had my WIFI on at home and never really used for 4 months it didn't worry me. Now, with WIFI issues recently I've had to rely on it heavily meaning that it would take 90 seconds to load the BBC website, and about 70 to load PH.
I've also noticed over the last couple of weeks especially it's failing to send messages and connect phone calls (took 11 attempts to make 1 phone call)
I've contacted my provider once already to say about it and they said they launched an investigation into it and rang me on a said date and time, which I dispute (can remember because I was on call at work that week and used mobile to take calls) (and have call logs to show no phone call was made) and they closed the case prematurely.
I phoned them up last night to inform them that it is still the same and for an update on original case (wasn't informed it was closed) and that they would re-investigate.
To add the icing to the cake, they sent me a text message saying 4G is now available in my area to go onto their website and find that it's actually in excess of 2 miles away (as crow flies)
I've now become tired of this as it's seriously beginning to impact both my work and personal life and I would like it resolved.
I was wondering, as I'm paying for a service which isn't working, what rights do I have and would I be entitled to terminate my contract?
Thanks
Generally 80% of network faults are handset related, Try updating the software on the phone before making a fuss. If that doesn't work take it back and get a repair/replacement.
All contracts will have a clause that if you have no signal where you use it most then you can get out for free, however you have signal so that wont fly.
All contracts will have a clause that if you have no signal where you use it most then you can get out for free, however you have signal so that wont fly.
hippy82 said:
Generally 80% of network faults are handset related, Try updating the software on the phone before making a fuss. If that doesn't work take it back and get a repair/replacement.
All contracts will have a clause that if you have no signal where you use it most then you can get out for free, however you have signal so that wont fly.
the phone I currently use is one a bought outright after the problems started on the provided handset, it made no difference at all.All contracts will have a clause that if you have no signal where you use it most then you can get out for free, however you have signal so that wont fly.
The phone is fully updated.
I do have signal, however it does not work inside or outside, It says I have signal and a 3G connection but when running a speedtest/ringing/texting it takes minutes of effort to get the webpage/text/call through to the other side.
Is this a problem with a network that sounds like tree by any chance?
My brother had the exact same problem, in the end "tree" replaced a mast near where we live and it has been fine since...but be prepared to be on hold for hours and you will never get the call backs your promised etc etc!
My brother had the exact same problem, in the end "tree" replaced a mast near where we live and it has been fine since...but be prepared to be on hold for hours and you will never get the call backs your promised etc etc!
I've tried my Sim in another phone and downloaded the settings yeah.
And it is "Tree" yeah. They said they'd called me when they didn't. PI Stakers I think.
I've got fed up with it as people are now ringing me for work and not getting through, and I'm getting a b
king for it, and it's out my hands! RANT!
And it is "Tree" yeah. They said they'd called me when they didn't. PI Stakers I think.
I've got fed up with it as people are now ringing me for work and not getting through, and I'm getting a b
king for it, and it's out my hands! RANT!My company use something like "DD". I live 3 miles from the office and since January the serves was pathetic, dropped calls, missed calls, SMS replay delayes and little data connection. It is now fine.
The masts in the local area were being swapped over to allow 4G use and I was told that this means shutting off some of the towers and lowering the power on others during the swap. Once the 4G is working the power get ramped back up and the problems go away.
The masts in the local area were being swapped over to allow 4G use and I was told that this means shutting off some of the towers and lowering the power on others during the swap. Once the 4G is working the power get ramped back up and the problems go away.
Starfighter said:
My company use something like "DD". I live 3 miles from the office and since January the serves was pathetic, dropped calls, missed calls, SMS replay delayes and little data connection. It is now fine.
The masts in the local area were being swapped over to allow 4G use and I was told that this means shutting off some of the towers and lowering the power on others during the swap. Once the 4G is working the power get ramped back up and the problems go away.
For 4 months?The masts in the local area were being swapped over to allow 4G use and I was told that this means shutting off some of the towers and lowering the power on others during the swap. Once the 4G is working the power get ramped back up and the problems go away.
when I drive past the nearest mast most days, and there's never anybody at it.
Why wouldn't "Tree" tell me that there's maintenance going on, rather than launching an investigation?
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