Legalities of returning product not fit for duty?
Discussion
Hi,
What are a consumers rights when it comes to returning a product I deem not fit for purpose? The item in question is an Xbox One and was brought from a popular online retailer.
I've had it for two days and im disgusted at how awful it is. The user interface is painfully slow, shockingly so and at times completly unresponsive. The wireless connection repeatedly drops out when its fine with any other devices in my home (tablet, phone, kindle etc). It also can't make its mind us as to whether something has updated or downloaded enough to play, let alone whether it'll let me download or update it in the first place.
If it were a car I would take it back and demand my money back. In two days I've managed to play all of an hour despite my best efforts.
Just wondering where I stand as a consumer?
What are a consumers rights when it comes to returning a product I deem not fit for purpose? The item in question is an Xbox One and was brought from a popular online retailer.
I've had it for two days and im disgusted at how awful it is. The user interface is painfully slow, shockingly so and at times completly unresponsive. The wireless connection repeatedly drops out when its fine with any other devices in my home (tablet, phone, kindle etc). It also can't make its mind us as to whether something has updated or downloaded enough to play, let alone whether it'll let me download or update it in the first place.
If it were a car I would take it back and demand my money back. In two days I've managed to play all of an hour despite my best efforts.
Just wondering where I stand as a consumer?
Not that it makes a great deal of difference in this situation but note that the DSRs have been superseded by the Consumer Contracts Regs.
Not sure what happens in this situation if there is a software bundle with the purchase as this is treated differently to other products.
That siad, I'm guessing the seller will happily accept the return and refund you.
Not sure what happens in this situation if there is a software bundle with the purchase as this is treated differently to other products.
That siad, I'm guessing the seller will happily accept the return and refund you.
Snowboy said:
Most shops these days tend to offer a fairly good returns picy regardless of any consumer rights.
I'd try that avenue first.
Trying to argue it's not 'fit for purpose' probably wouldn't work as you have a few million examples of people disagreeing.
Where did you buy it from?
Fair point about a few million people disagreeing! I'd try that avenue first.
Trying to argue it's not 'fit for purpose' probably wouldn't work as you have a few million examples of people disagreeing.
Where did you buy it from?
Brought from Shopto and their return policy looks pretty water tight from what I've read
Carlton Banks said:
Dr Mike Oxgreen said:
More to the point, when you buy something, you have bought it.
When you bring something, you have brought it.
Is this really so difficult?
Amazed that there are people who don't realise the differenceWhen you bring something, you have brought it.
Is this really so difficult?
TWO DIFFERENT WORDS.
Mercury00 said:
O/T but just as amazing as those people who say defiantly instead of definitely.
It's not just me that has been scratching my head about that one then?I see this all the time, and I still can't work out if it's some strange foible of the iPhone, or people really don't know the difference. They read totally differently!
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