Should the car dealer pay for replacement turbo or should I?
Discussion
I'm not going to kick up a fuss or anything if I have to pay as I genuinely have no idea where I stand.
In May last year I bought my car, 09 Fiat bravo 27k on clock. Car was advertised for £7k but I had part ex etc.
I had reported what I thought was a fault with the turbo within the first month. I beleive all faults have been logged under my acount.
The problem was what sounded like a dump valve noise (I've put a thread on here a while back I beleive and asked on other forums). Sometimes when the noise was heard the power would cut out and come back very quickly makings the car kangaroo whilst accelerating.
The company I bought it off took my car off me for a couple of hours, came back and said they could not replicate the fault. They also stated (not in writing or anything unfortunately) that the car should be fine as it's not chucking up error codes or anything.
I reported it again a few weeks later and they said the only thing they could do is take it in and try and replicate the fault. If nothing was found there was nothing they could do. I said I'd leave it then and give them a call if anything serious happened.
In the time I've owned the car the problem has occured at least once every time I drive the car.
I have also had the car remapped.
It now has 37k miles.
The turbo has gone, confirmed by a garage who inspected it earlier today however, they couldn't diagnose the reason behind it and said it's very unlikely that the extra boost has caused this.
I emailed the company just to see if I could get a contribution or anything expecting to get fobbed off.
A person from the company rang me and said that they would fix it at cost. If they could source a turbo cheaper than me then they would do this and fit it charging me for the turbo only.
I have a friend who is happy to fit the turbo for no charge - I'm happy to buy him a crate of beer for his troubles.
The thing that I'm unsure about is, the company has taken liability (I think?) so should I be perusing them for a free turbo or just be happy with their offer?
I'm not sure where I stand but if the offer of free fitting should be snapped up then that's fair.
I would be very grateful for any adivce
In May last year I bought my car, 09 Fiat bravo 27k on clock. Car was advertised for £7k but I had part ex etc.
I had reported what I thought was a fault with the turbo within the first month. I beleive all faults have been logged under my acount.
The problem was what sounded like a dump valve noise (I've put a thread on here a while back I beleive and asked on other forums). Sometimes when the noise was heard the power would cut out and come back very quickly makings the car kangaroo whilst accelerating.
The company I bought it off took my car off me for a couple of hours, came back and said they could not replicate the fault. They also stated (not in writing or anything unfortunately) that the car should be fine as it's not chucking up error codes or anything.
I reported it again a few weeks later and they said the only thing they could do is take it in and try and replicate the fault. If nothing was found there was nothing they could do. I said I'd leave it then and give them a call if anything serious happened.
In the time I've owned the car the problem has occured at least once every time I drive the car.
I have also had the car remapped.
It now has 37k miles.
The turbo has gone, confirmed by a garage who inspected it earlier today however, they couldn't diagnose the reason behind it and said it's very unlikely that the extra boost has caused this.
I emailed the company just to see if I could get a contribution or anything expecting to get fobbed off.
A person from the company rang me and said that they would fix it at cost. If they could source a turbo cheaper than me then they would do this and fit it charging me for the turbo only.
I have a friend who is happy to fit the turbo for no charge - I'm happy to buy him a crate of beer for his troubles.
The thing that I'm unsure about is, the company has taken liability (I think?) so should I be perusing them for a free turbo or just be happy with their offer?
I'm not sure where I stand but if the offer of free fitting should be snapped up then that's fair.
I would be very grateful for any adivce
feef said:
A second hand car with, presumably, no warranty for whom the dealer is offering a repair at cost and you're questioning it?
Gift and horse spring to mind
Yes warranty has expired. Gift and horse spring to mind
I have to pay for the turbo, they'll fit it for free. I find it wierd that they're doing this without a battle?
I said above they have on record that I thought the turbo was going and opinions on should I be happy with what I've been offered?
if you think that's a good offer I'll see what they can get a turbo for but more than likely I'll have a mate fit it as I can't get my car to them.
AF1 said:
What makes you think the increase in boost pressure isn't a factor in the failure? To be honest they sound like like a good bunch whoever you bought it off, I'd imagine most would have sent you packing!
I didn't say this, the garage who took my car this morning said it was unlikely. As I said at the top I'm not bothered. Why is everyone making it out like I'm trying my best to get everything off them.
all I wanted was a straight answer but with every thread you always have those that don't read and make the OP out like the bad guy.
smiffy180 said:
I didn't say this, the garage who took my car this morning said it was unlikely.
As I said at the top I'm not bothered. Why is everyone making it out like I'm trying my best to get everything off them.
all I wanted was a straight answer but with every thread you always have those that don't read and make the OP out like the bad guy.
My bad I didn't word that very well, I meant in what way has the turbo failed.As I said at the top I'm not bothered. Why is everyone making it out like I'm trying my best to get everything off them.
all I wanted was a straight answer but with every thread you always have those that don't read and make the OP out like the bad guy.
smiffy180 said:
Yes warranty has expired.
I have to pay for the turbo, they'll fit it for free. I find it wierd that they're doing this without a battle?
I said above they have on record that I thought the turbo was going and opinions on should I be happy with what I've been offered?
if you think that's a good offer I'll see what they can get a turbo for but more than likely I'll have a mate fit it as I can't get my car to them.
I would suggest that they are making the offer that they are because they see it as the best way to keep a punter happy and to save them the time and trouble of dealing with anything you might throw at them.I have to pay for the turbo, they'll fit it for free. I find it wierd that they're doing this without a battle?
I said above they have on record that I thought the turbo was going and opinions on should I be happy with what I've been offered?
if you think that's a good offer I'll see what they can get a turbo for but more than likely I'll have a mate fit it as I can't get my car to them.
Honest 'bloke in the pub, not legal advice' answer take their offer, they are playing fair with you and you should with them.
As to if you are selling yourself short I have no idea, all I do know is that, considering the time and mod I wouldn't be arguing with them too much.
If it helps the turbo on my VW failed 6 miles after it had just been serviced. Now it is possible that it was bad timing but other hearsay suggests that it might not have been. I have no idea. All I do know is that the servicing garage wanted over a grand to replace with a new one and that Scole Engineering (our usual and now only trusted local spanner shop) stripped, rebuilt and re-fitted the old turbo for a fraction of that.
Rude-boy said:
If it helps the turbo on my VW failed 6 miles after it had just been serviced. Now it is possible that it was bad timing but other hearsay suggests that it might not have been. I have no idea.
How odd, same thing happened with my brother-in-laws A4 diesel roughly 20 miles after VAG had serviced it...AF1 said:
My bad I didn't word that very well, I meant in what way has the turbo failed.
Oh right, theres some play on the shaft (is it called) making a horrible whine noise : http://youtu.be/EvORANmacyAThe garage seems great! Which one is it I'd happily buy a car from them!
In all honesty bit their hand off! I did have to double check you bought the car May LAST year?? Is so there is not a court, or even half reasonable person, in the land that would expect them to contribute anything to the repair at all. They seem to be making you a very good offer to keep a customer happy, I can't think of any garage I know who would be that good.
In all honesty bit their hand off! I did have to double check you bought the car May LAST year?? Is so there is not a court, or even half reasonable person, in the land that would expect them to contribute anything to the repair at all. They seem to be making you a very good offer to keep a customer happy, I can't think of any garage I know who would be that good.
R11ysf said:
The garage seems great! Which one is it I'd happily buy a car from them!
In all honesty bit their hand off! I did have to double check you bought the car May LAST year?? Is so there is not a court, or even half reasonable person, in the land that would expect them to contribute anything to the repair at all. They seem to be making you a very good offer to keep a customer happy, I can't think of any garage I know who would be that good.
This is what I wanted to double check, as I had informed them that the turbi was playing up when I bought it.In all honesty bit their hand off! I did have to double check you bought the car May LAST year?? Is so there is not a court, or even half reasonable person, in the land that would expect them to contribute anything to the repair at all. They seem to be making you a very good offer to keep a customer happy, I can't think of any garage I know who would be that good.
I accept the fact I tuned it but just wanted to double check before I buy a new turbo.
Suprisingly they normally get slated, its the car people in Manchester
R11ysf said:
The garage seems great! Which one is it I'd happily buy a car from them!
In all honesty bit their hand off! I did have to double check you bought the car May LAST year?? Is so there is not a court, or even half reasonable person, in the land that would expect them to contribute anything to the repair at all. They seem to be making you a very good offer to keep a customer happy, I can't think of any garage I know who would be that good.
Everyone seems to have ignored the fact that there was a recurring fault from the day he bought the car which the dealers were unable to diagnose or repair. Thought this does make raising the boost levels without having it fixed rather silly.In all honesty bit their hand off! I did have to double check you bought the car May LAST year?? Is so there is not a court, or even half reasonable person, in the land that would expect them to contribute anything to the repair at all. They seem to be making you a very good offer to keep a customer happy, I can't think of any garage I know who would be that good.
Mr2Mike said:
Everyone seems to have ignored the fact that there was a recurring fault from the day he bought the car which the dealers were unable to diagnose or repair. Thought this does make raising the boost levels without having it fixed rather silly.
Yes that is I guess true. But they were not concerned and another garage I spoke to on the phone didn't seem concerned either since no error codes were being thrown up or massive power loss. To be fair I rarely give it full pelt, the main benefit for me has been fuel economy. I can do 600 miles motorway driving plus 200 miles round town on a full tank
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