Consumer Protection Act and a company that dishes out Haribo
Discussion
Hoping someone can offer some advice,
To cut a long story short I purchased a Heart Rate Monitor from Wiggle.
Their product description under "items in the box" clearly stated the following:
Polar V800
USB Cable
Wearlink Transmitter
Getting started guide
Item arrives minus the Wearlink Transmitter.
I contact customer services assuming it was omitted in error and am told the following:
the listing on this watch was incorrect. In this case I would be able to offer a voucher as the listing is incorrect.
I thought OK, well if the voucher covers the cost of the belt than cool.
It didn't.
I just wondered, surely that's a breach of a consumer law if a product is described containing the parts necessary for it be fit for purpose?
Even if it wasn't all the parts claimed to be "In the box" clearly were not?
Just wondered if anyone had any dealings with the Law.
Any advice greatly appreciated.
Cheers,
T1b
To cut a long story short I purchased a Heart Rate Monitor from Wiggle.
Their product description under "items in the box" clearly stated the following:
Polar V800
USB Cable
Wearlink Transmitter
Getting started guide
Item arrives minus the Wearlink Transmitter.
I contact customer services assuming it was omitted in error and am told the following:
the listing on this watch was incorrect. In this case I would be able to offer a voucher as the listing is incorrect.
I thought OK, well if the voucher covers the cost of the belt than cool.
It didn't.
I just wondered, surely that's a breach of a consumer law if a product is described containing the parts necessary for it be fit for purpose?
Even if it wasn't all the parts claimed to be "In the box" clearly were not?
Just wondered if anyone had any dealings with the Law.
Any advice greatly appreciated.
Cheers,
T1b
Looking at Wiggle's website they sell 2 products - "Polar V800" for £349.50 and "Polar V800 With HRM" for £399.50.
As you say the the cheaper product does say "Wearlink Transmitter" in the "What's In The Box" section.
That sounds like a genuine mistake to me rather than a deliberate attempt to rip off consumers - it's pretty obvious that the cheaper product doesn't include the HRM but the more expensive one does, but there's a mistake in the description of the cheaper one.
If they've offered you a refund including your return postage costs AND given you a voucher by way of apology, then I think you've been well looked after.
The Consumer Protection Act and associated other consumer legislation is intended to protect consumers - not to assist them in exploiting retailers who've made genuine mistakes.
:Sigh:
As you say the the cheaper product does say "Wearlink Transmitter" in the "What's In The Box" section.
That sounds like a genuine mistake to me rather than a deliberate attempt to rip off consumers - it's pretty obvious that the cheaper product doesn't include the HRM but the more expensive one does, but there's a mistake in the description of the cheaper one.
If they've offered you a refund including your return postage costs AND given you a voucher by way of apology, then I think you've been well looked after.
The Consumer Protection Act and associated other consumer legislation is intended to protect consumers - not to assist them in exploiting retailers who've made genuine mistakes.
:Sigh:
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