Discussion
Hi
Just thought I'd seek a few opinions.
Sold a set of wheels on eBay for £450 which were well photographed and described accurately to the best of my knowledge.
They were heavily kerbed so I stated they could do with refurbishment.
Sent via courier, I get an email 5 days later stating one wheel is cracked and some very poor quality photos of the wheel with tyre removed.
I requested better pictures which do show hairline cracks in the rim so fair enough.
I've since said I would refund 25% as they have requested if the wheel is returned to me with the tyre. They have agreed to this but also want me to pay postage which I think it a bit much?
As it was something bought unseen, second hand I think there needs to be a little give and take.
Just thought I'd seek a few opinions.
Sold a set of wheels on eBay for £450 which were well photographed and described accurately to the best of my knowledge.
They were heavily kerbed so I stated they could do with refurbishment.
Sent via courier, I get an email 5 days later stating one wheel is cracked and some very poor quality photos of the wheel with tyre removed.
I requested better pictures which do show hairline cracks in the rim so fair enough.
I've since said I would refund 25% as they have requested if the wheel is returned to me with the tyre. They have agreed to this but also want me to pay postage which I think it a bit much?
As it was something bought unseen, second hand I think there needs to be a little give and take.
AlfaSpider said:
They have agreed to this but also want me to pay postage which I think it a bit much?
As it was something bought unseen, second hand I think there needs to be a little give and take.
You've innocently misdescribed something.As it was something bought unseen, second hand I think there needs to be a little give and take.
Bottom line is if they pushed it, they'd get a total refund.
It's not their fault that the wheel you sold them was cracked. They don't have the goods they thought they had. That's bad enough. If they paid for redelivery as well on top of that, they'd be out of pocket, which I would find very unfair.
Ebay is about give and take, as you say.
However, if you want a reputation as a fair seller and good feedback, which in turn means you get higher bids in future, then when you sell something substandard, you give.
AlfaSpider said:
Thanks for the replies. I was 50/50 but it's right I should pay postage as well.
If I had sold them as collection only and they had been inspected by the buyer before handing over the cash and then later found to be cracked would this be a different scenario?
Yes, but you didn't. If I had sold them as collection only and they had been inspected by the buyer before handing over the cash and then later found to be cracked would this be a different scenario?
AlfaSpider said:
Thanks for the replies. I was 50/50 but it's right I should pay postage as well.
If I had sold them as collection only and they had been inspected by the buyer before handing over the cash and then later found to be cracked would this be a different scenario?
Be cheaper to do 25% refund & ask buyer to throw the wheel awayIf I had sold them as collection only and they had been inspected by the buyer before handing over the cash and then later found to be cracked would this be a different scenario?
AlfaSpider said:
Hi
Just thought I'd seek a few opinions.
Sold a set of wheels on eBay for £450 which were well photographed and described accurately to the best of my knowledge.
They were heavily kerbed so I stated they could do with refurbishment.
Sent via courier, I get an email 5 days later stating one wheel is cracked and some very poor quality photos of the wheel with tyre removed.
I requested better pictures which do show hairline cracks in the rim so fair enough.
I've since said I would refund 25% as they have requested if the wheel is returned to me with the tyre. They have agreed to this but also want me to pay postage which I think it a bit much?
As it was something bought unseen, second hand I think there needs to be a little give and take.
If you buy something from Next online and it's faulty, do you expect to have to pay postage to return it? No, and Next don't expect you to either.Just thought I'd seek a few opinions.
Sold a set of wheels on eBay for £450 which were well photographed and described accurately to the best of my knowledge.
They were heavily kerbed so I stated they could do with refurbishment.
Sent via courier, I get an email 5 days later stating one wheel is cracked and some very poor quality photos of the wheel with tyre removed.
I requested better pictures which do show hairline cracks in the rim so fair enough.
I've since said I would refund 25% as they have requested if the wheel is returned to me with the tyre. They have agreed to this but also want me to pay postage which I think it a bit much?
As it was something bought unseen, second hand I think there needs to be a little give and take.
You've inadvertently sold mis-described goods. The buyer should not be inconvenienced in any way as s/he relied on your description. Sucking it up is the right thing to do.
Edited by 9mm on Sunday 15th February 19:36
if it went through to eBay to sort out, the buyer would not be refunded postage.
I had something similar with a "cracked" mountain bike frame, eBay got involved and made the buyer return it for a full refund but they had to sort the postage out.
However, word of warning.. if it goes to an eBay dispute and eBay step in to sort everything out, you wont have to refund postage but you will still have to pay the sellers fees (even if you relist, so you end up paying the fees twice).
Oh and the bike frame wasnt cracked at all.
I had something similar with a "cracked" mountain bike frame, eBay got involved and made the buyer return it for a full refund but they had to sort the postage out.
However, word of warning.. if it goes to an eBay dispute and eBay step in to sort everything out, you wont have to refund postage but you will still have to pay the sellers fees (even if you relist, so you end up paying the fees twice).
Oh and the bike frame wasnt cracked at all.
9mm said:
If you buy something from Next online and it's faulty, do you expect to have to pay postage? No, and neither do Next.
You've inadvertently sold mis-described goods. The buyer should not be inconvenienced in any way as s/he relied on your description. Sucking it up is the right thing to do.
No I see your point, I didn't realise you had the same buyer protection with second hand items from eBay compared to buying new items from Next. You've inadvertently sold mis-described goods. The buyer should not be inconvenienced in any way as s/he relied on your description. Sucking it up is the right thing to do.
9mm said:
If you buy something from Next online and it's faulty, do you expect to have to pay postage to return it? No, and Next don't expect you to either.
You've inadvertently sold mis-described goods. The buyer should not be inconvenienced in any way as s/he relied on your description. Sucking it up is the right thing to do.
However if the seller states buyer to pay return postage then you will have to pay it, new goods or not.You've inadvertently sold mis-described goods. The buyer should not be inconvenienced in any way as s/he relied on your description. Sucking it up is the right thing to do.
Edited by 9mm on Sunday 15th February 19:36
AlfaSpider said:
9mm said:
If you buy something from Next online and it's faulty, do you expect to have to pay postage? No, and neither do Next.
You've inadvertently sold mis-described goods. The buyer should not be inconvenienced in any way as s/he relied on your description. Sucking it up is the right thing to do.
No I see your point, I didn't realise you had the same buyer protection with second hand items from eBay compared to buying new items from Next. You've inadvertently sold mis-described goods. The buyer should not be inconvenienced in any way as s/he relied on your description. Sucking it up is the right thing to do.
However, Paypal will be 90% slanted towards the seller. It's in their best interest to do so, as they know if a buyer loses out, they are less likely to use eBay again.
It's also how the feedback system works. I've got 100% feedback for example on 300 listings. I get good money for the things I sell.
I've had very few issues over the years, but in every case looked to resolve things over and above what the seller expected. At times I've had to do extra work and suck up £20 or £50 here and there. However, doing that earns ten times as much in sales because you have 100% feedback.
kin use are three wheels?? I've been on the other end of this. I'm acutely aware Ebay will neither pay the return postage or order the seller to refund the cost.
I regard it as a moral obligation and see no reason why the buyer should incur any expenditure whatsoever. Remember, this is not a change of heart by the buyer - the wheels were not as described.
I regard it as a moral obligation and see no reason why the buyer should incur any expenditure whatsoever. Remember, this is not a change of heart by the buyer - the wheels were not as described.
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