Curry's confirm existence of God
Curry's confirm existence of God
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h0b0

Original Poster:

9,085 posts

226 months

Tuesday 22nd September 2015
quotequote all
I may be breaking every rule of Pistonheads by posting a link from the 'Mail but here we go.....

Currys refuse to repair customer's giant 65in TV which was broken by a fly because they say it was an 'act of God


I also acknowledge that the outcome is reasonable and Currys have not really confirmed the presence of god in this man's house.

TwigtheWonderkid

49,176 posts

180 months

Tuesday 22nd September 2015
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There will be nothing in the warranty that excludes act of god, because the warranty is an insurance policy and the whole act of god / insurance thing is an urban myth.

If they wanted to exclude damage by insects, they'd either have to have a list of exclusions that would take care of that, or specifically state what the policy does cover, and not include it.

dacouch

1,172 posts

159 months

Tuesday 22nd September 2015
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TwigtheWonderkid said:
There will be nothing in the warranty that excludes act of god, because the warranty is an insurance policy and the whole act of god / insurance thing is an urban myth.

If they wanted to exclude damage by insects, they'd either have to have a list of exclusions that would take care of that, or specifically state what the policy does cover, and not include it.
It's not an insurance policy, they can put whatever they want into the terms and conditions and are only limited by the unfair contracts laws / consumer laws

TooMany2cvs

29,008 posts

156 months

Tuesday 22nd September 2015
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TwigtheWonderkid said:
If they wanted to exclude damage by insects, they'd either have to have a list of exclusions that would take care of that, or specifically state what the policy does cover, and not include it.
Indeed. Which is why they'll say it covers manufacturing defects.

And, unless the fly was factory-installed, that ain't one.

If only he had accidental damage cover on his home contents insurance...

lbc

3,339 posts

247 months

Tuesday 22nd September 2015
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If the owner can afford £800 for a TV, then he can afford £2 for a can of fly spray, but probably he got this TV in the sale and is a cheap skate and probably has hygiene issues and does not use fly spray.

My LG 50 inch TV is 5 years old, and yet I have managed to keep flies out of my house, and my TV works perfectly.

Toltec

7,179 posts

253 months

Tuesday 22nd September 2015
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Was God released alive and well from the TV or is God dead?

Not sure if this was a pet name for the fly or if the repair engineer was a Buddhist making an ironic statement.

More seriously I initially thought fly damage is hardly the manufacturers fault then on reflection changed idea as a device intended for use in a domestic environment and requiring ventilation should not be so vulnerable to a common house fly.

Whatever the fly did losing a few pixels on a screen would normally need replacement of the panel, no? So £95 sounds pretty cheap really.

Mr GrimNasty

8,172 posts

200 months

Wednesday 23rd September 2015
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TwigtheWonderkid said:
There will be nothing in the warranty that excludes act of god, because the warranty is an insurance policy and the whole act of god / insurance thing is an urban myth.
Why do you keep repeating your error?

ABI Glossary "An event that is not the fault of any individual, such as a natural disaster."

UK Legal site:-

"The term “Act of God” can be defined as an event which is caused solely by the effect of nature or natural causes and without any interference by humans whatsoever, deeming them unpreventable or impossible to guard against.

Legally in Insurance contracts “Acts of God” are often excluded from the policy cover of insurable occurrences as a means to waive their obligations. Examples of this are damage caused by storm damage, natural fire or lightening damage, hurricanes, floods, tornado or earthquakes. Because forces of nature are uncontrollable therefore no entity can be held accountable for the likelihood of the event and is seen as an inevitable accident."

Exclusion for Acts of God is implicit in all contracts of insurance where the matter is silent.

Many car insurance and house insurance policies do of course cover things explicitly, like fire and flood, that may in some circumstances be considered acts of god.

Check WIKI too if you like.

StuTheGrouch

5,919 posts

192 months

Wednesday 23rd September 2015
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h0b0 said:
I may be breaking every rule of Pistonheads by posting a link from the 'Mail but here we go.....

Currys refuse to repair customer's giant 65in TV which was broken by a fly because they say it was an 'act of God


I also acknowledge that the outcome is reasonable and Currys have not really confirmed the presence of god in this man's house.
Currys and their KnowHow team.... they really are a useless bunch. I had the pleasure of dealing with these over a washing machine recently and when they couldn't fix it (they forgot to contact us, hence automatic write-off) they eventually covered the cost of replacement. Then their delivery mongs ripped a cupboard door off carrying the new machine into the kitchen "er, was that already broken mate?", "no, it fking wasn't".

jas xjr

11,309 posts

269 months

Wednesday 23rd September 2015
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Broke the pixels ?

eatcustard

1,003 posts

157 months

Wednesday 23rd September 2015
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How can a fly brake a pixel or 2?

worsy

6,611 posts

205 months

Wednesday 23rd September 2015
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eatcustard said:
How can a fly brake a pixel or 2?
Driving them too fast I expect.

Kateg28

1,370 posts

193 months

Wednesday 23rd September 2015
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Mr GrimNasty said:
Why do you keep repeating your error?

ABI Glossary "An event that is not the fault of any individual, such as a natural disaster."

UK Legal site:-

"The term “Act of God” can be defined as an event which is caused solely by the effect of nature or natural causes and without any interference by humans whatsoever, deeming them unpreventable or impossible to guard against.

Legally in Insurance contracts “Acts of God” are often excluded from the policy cover of insurable occurrences as a means to waive their obligations. Examples of this are damage caused by storm damage, natural fire or lightening damage, hurricanes, floods, tornado or earthquakes. Because forces of nature are uncontrollable therefore no entity can be held accountable for the likelihood of the event and is seen as an inevitable accident."

Exclusion for Acts of God is implicit in all contracts of insurance where the matter is silent.

Many car insurance and house insurance policies do of course cover things explicitly, like fire and flood, that may in some circumstances be considered acts of god.

Check WIKI too if you like.
I cannot find Act of God in any insurance contracts that I have looked at? Either as covered or excluded or in conditions. The word 'God' does not appear in them that I have found.

Andyjc86

1,149 posts

179 months

Wednesday 23rd September 2015
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To be fair, they have a point. The damage was caused by a third party and not a manufacturing fault. £95 isn't bad for the repair either, complete none story

TooMany2cvs

29,008 posts

156 months

Wednesday 23rd September 2015
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StuTheGrouch said:
Currys and their KnowHow team.... they really are a useless bunch.
They're Dixons. What does anybody expect from them?

The Kwik-Fit of electronics retail...

OldGermanHeaps

5,174 posts

208 months

Wednesday 23rd September 2015
quotequote all
Andyjc86 said:
To be fair, they have a point. The damage was caused by a third party and not a manufacturing fault. £95 isn't bad for the repair either, complete none story
The design of the tv is such that a normal housefly can destroy it? Does the tv manual state it can only be used in completely insect free homes?

LoonR1

26,988 posts

207 months

Wednesday 23rd September 2015
quotequote all
Mr GrimNasty said:
Why do you keep repeating your error?

ABI Glossary "An event that is not the fault of any individual, such as a natural disaster."

UK Legal site:-

"The term “Act of God” can be defined as an event which is caused solely by the effect of nature or natural causes and without any interference by humans whatsoever, deeming them unpreventable or impossible to guard against.

Legally in Insurance contracts “Acts of God” are often excluded from the policy cover of insurable occurrences as a means to waive their obligations. Examples of this are damage caused by storm damage, natural fire or lightening damage, hurricanes, floods, tornado or earthquakes. Because forces of nature are uncontrollable therefore no entity can be held accountable for the likelihood of the event and is seen as an inevitable accident."

Exclusion for Acts of God is implicit in all contracts of insurance where the matter is silent.

Many car insurance and house insurance policies do of course cover things explicitly, like fire and flood, that may in some circumstances be considered acts of god.

Check WIKI too if you like.
All from the ABI website.

Home insurance

Page 5, third paragraph

https://attachment.fbsbx.com/file_download.php?id=...


Myth 10

https://www.abi.org.uk/News/News-releases/2010/08/...


The point is that as a collective description of many uncontrollable events then "Act of God" is sometimes used, although frowned upon. However, it is not an exclusion. You seem to think that the use of the phrase, automatically makes it an exclusion, which it doesn't. Insurers have to state what is or isn't covered and be specific with that as much as is realistic.

Edited by LoonR1 on Wednesday 23 September 09:22

JustinP1

13,363 posts

260 months

Wednesday 23rd September 2015
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This is a non-story. Some guy in the repair centre said the wrong thing and the chap got his TV repaired for free.

In the interests of fairness, my Currys TV stopped working last summer, 3 1/2 years old. Samsung were closed, so I called Currys.

They told me they now have a huge repair centre, and for the cost of £85 that would cover the courier both ways, diagnosis, and labour. All I would have to pay for was the cost price of the part. Awesome - very fair to fix a £1500 TV.

I almost felt bad when I asked them how this affected my rights under the SOGA, and literally as soon as I mentioned those magic words the telephone operator stopped me and informed me that if I were making a 'Sale of Goods Act claim' then if the fault was something that would have been covered by the manufacturers warranty, it would be fixed for free! smile

That's for a 3 1/2 year old TV. I have to say that it was the best customer service offered to me in as long as I can remember - and it's their standard policy.


beko1987

1,720 posts

164 months

Wednesday 23rd September 2015
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Thank goodness the article confirmed that their picture of a fly was a stock image! Was wondering why they just didnt leave the fly out after photographing it rather than putting it back.

Mr2Mike

20,143 posts

285 months

Wednesday 23rd September 2015
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lbc said:
If the owner can afford £800 for a TV, then he can afford £2 for a can of fly spray, but probably he got this TV in the sale and is a cheap skate and probably has hygiene issues and does not use fly spray.
A can of extra strong troll spray would be handy right now.

aww999

2,078 posts

291 months

Wednesday 23rd September 2015
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Have the Mail's crack team of investigators revealed the age of the fly and the value of its home?