argos will replace not refund
Discussion
Bought an iphone on the 20th oct. Today it will only charge up to 14%. Tried another charger/factory reset etc. Took it back to argos today and they say they would replace it only as I should of really dealt with apple. I said I didnt buy it off Apple. Woman got funny with me and said a replacement is all she could do.
Hasn't this changed recently? New consumer rights act came into effect or something IIRC.
Edit:
http://www.moneysavingexpert.com/shopping/consumer...
Edit:
http://www.moneysavingexpert.com/shopping/consumer...
mse said:
Get a full refund within 30 days
This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. After that, you lose the short-term right to reject the goods and you'll have fewer rights, such as only being able to ask for a repair or replacement, or a partial refund if this doesn’t work.
Looks like it came in on 1st Oct this year, so if I'm reading that right your luck is in OP.This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. After that, you lose the short-term right to reject the goods and you'll have fewer rights, such as only being able to ask for a repair or replacement, or a partial refund if this doesn’t work.
Edited by budgie smuggler on Thursday 29th October 15:26
You wanted an iPhone.
You bought an iPhone.
It turned out to be a faulty iPhone.
You're getting a working iPhone.
Except... in barely over a week from buying it, you've decided that you don't want an iPhone any more.
Tough. Consumer law on faulty goods is not intended to cover cases of buyer's remorse.
You bought an iPhone.
It turned out to be a faulty iPhone.
You're getting a working iPhone.
Except... in barely over a week from buying it, you've decided that you don't want an iPhone any more.
Tough. Consumer law on faulty goods is not intended to cover cases of buyer's remorse.
You bought it, it failed, they want to replace it. If all the companies did this how many people would buy phones to see what they're like, decide against them and return them for a refund.
Or, use them for things like drug deals, decide against them and return them for a "clean" phone?
Or, use them for things like drug deals, decide against them and return them for a "clean" phone?
TooMany2cvs said:
You wanted an iPhone.
You bought an iPhone.
It turned out to be a faulty iPhone.
You're getting a working iPhone.
Except... in barely over a week from buying it, you've decided that you don't want an iPhone any more.
Tough. Consumer law on faulty goods is not intended to cover cases of buyer's remorse.
Whether or not he actually wants the phone any more, it doesn't work correctly. Buyers remorse (copyright PH) doesn't apply.You bought an iPhone.
It turned out to be a faulty iPhone.
You're getting a working iPhone.
Except... in barely over a week from buying it, you've decided that you don't want an iPhone any more.
Tough. Consumer law on faulty goods is not intended to cover cases of buyer's remorse.
TooMany2cvs said:
You wanted an iPhone.
You bought an iPhone.
It turned out to be a faulty iPhone.
You're getting a working iPhone.
Except... in barely over a week from buying it, you've decided that you don't want an iPhone any more.
Tough. Consumer law on faulty goods is not intended to cover cases of buyer's remorse.
You may want to take a look at the post 3 above yours........You bought an iPhone.
It turned out to be a faulty iPhone.
You're getting a working iPhone.
Except... in barely over a week from buying it, you've decided that you don't want an iPhone any more.
Tough. Consumer law on faulty goods is not intended to cover cases of buyer's remorse.
budgie smuggler said:
mse said:
Get a full refund within 30 days
This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. After that, you lose the short-term right to reject the goods and you'll have fewer rights, such as only being able to ask for a repair or replacement, or a partial refund if this doesn’t work.
This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. After that, you lose the short-term right to reject the goods and you'll have fewer rights, such as only being able to ask for a repair or replacement, or a partial refund if this doesn’t work.
The more rights you have, the higher the price will be.
does the op not want an iPhone or just pissed argos won't refund.
i had problems with an iPhone from ee i got a genius bar appointment and they exchanged it.
However I have been trying to get one for my watch and my local stores I long in now for instance and al i get is tuesday wednedsay next week which is no good.
i had problems with an iPhone from ee i got a genius bar appointment and they exchanged it.
However I have been trying to get one for my watch and my local stores I long in now for instance and al i get is tuesday wednedsay next week which is no good.
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