Car Insurance voided
Discussion
I've just called my car insurers to advise that I have moved house and to update my address. Unbelievably it has just culminated in them voiding my policy with IMMEDIATE EFFECT as they cannot find my new address on their database.
The property is a new build and some companies have it and others don't; Lloyds don't.
Their reasoning is that they are unable to quote as they can't build up a risk profile and that I have essentially voided the contract by moving house.
Apparently their 7 day cancellation clause doesn't apply as they're not cancelling it but voiding it. I'm now in a difficult position as I'm at work and my car is parked outside! Unbelievable!
Has anyone ever found themselves in a similar position?
The property is a new build and some companies have it and others don't; Lloyds don't.
Their reasoning is that they are unable to quote as they can't build up a risk profile and that I have essentially voided the contract by moving house.
Apparently their 7 day cancellation clause doesn't apply as they're not cancelling it but voiding it. I'm now in a difficult position as I'm at work and my car is parked outside! Unbelievable!
Has anyone ever found themselves in a similar position?
I would be very careful with this as it may well count as a cancelled policy. This would have to be declared on all new quotes and will have a nasty impact on your policy. Loon is probably the best person to advise.
May be worth phoning up and asking to speak with someone more senior?
May be worth phoning up and asking to speak with someone more senior?
Just waiting on the manager to call me back, although I've been advised it will be by 5pm tomorrow. Customer service at it's best.
They have confirmed to me already the policy hasn't been cancelled but voided due to a change on the terms (i.e. the address at where the vehicle will stay overnight). I don't think this would fall under the 'cancelled or refused' question that insurers ask.
They have confirmed to me already the policy hasn't been cancelled but voided due to a change on the terms (i.e. the address at where the vehicle will stay overnight). I don't think this would fall under the 'cancelled or refused' question that insurers ask.
donz29 said:
They have confirmed to me already the policy hasn't been cancelled but voided due to a change on the terms (i.e. the address at where the vehicle will stay overnight). I don't think this would fall under the 'cancelled or refused' question that insurers ask.
If something is voided, then it never happened. When policies are voided, they are voided from inception and you get all your money back. Usually reserved for clients who have lied at inception to obtain cover by fraud. You need to get to the bottom of this urgently, today. You do not want this on your record. Who is the insurer, the name on your certificate.
donz29 said:
The policy was under written by RSA via Lloyds.
Lloyds bank I assume. That makes it tricky.I would try a 3 pronged assault.
1. Get in touch with your bank manager. You are their customer. Say how let down you feel. Ask them to sort it out. Point out that the actions of the insurers are tarnishing Lloyds bank and your relationship with them.
2. BISL in Peterborough. They handle personal insurance for Lloyds bank. Get on to them too.
3. RSA. I don't know anyone senior their in car insurance but demand to speak to someone in authority. I doubt you'll have much luck with them.
It's brand new, there won't be a risk profile. Unless the field which used to be there had a postcode and that postcode was linked with an activity upon which car insurance companies determine risk, then a risk profile can't exist anyway. Literally nothing has ever happened at that address or any of the other 500 addresses which are there now, because they've only been there for 15 minutes.
There's only 7 houses on the site. Royal Mail have the postcode registered on their site, Experian don't.
Have managed to get other quotes this morning, however double my existing (ex) policy cost. I assume this is due to needing it same day? Address has changed from city to a village and partners car insurance went down. Unfortunately her company can't cover my car.
a7x88 said:
I would be very careful with this as it may well count as a cancelled policy. This would have to be declared on all new quotes and will have a nasty impact on your policy. Loon is probably the best person to advise.
May be worth phoning up and asking to speak with someone more senior?
I'll offer help when I see an uploaded photo of the voidance as advised by the insurer. Until then I'll reserve judgment. May be worth phoning up and asking to speak with someone more senior?
I've spoken to the complaints department and they've confirmed that the policy has just been cancelled due to the underwriter not being able to quote based on the new address (i.e they can't find it).
However they did advise that it won't be classed as 'cancelled or refused' when applying for a new policy.
However they did advise that it won't be classed as 'cancelled or refused' when applying for a new policy.
k all to do with the premium. donz29 said:
I've spoken to the complaints department and they've confirmed that the policy has just been cancelled due to the underwriter not being able to quote based on the new address (i.e they can't find it).
Well they are fully entitled to take that view. And as it's you who has moved the goalposts as far as the contract is concerned, but asking for cover at a different address to the one agreed initially, they don't have to give you 7 days notice.It seems a very stupid decision on their part but there's no law against stupidity.
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