How long does it take to start a repair for non-fault crash?

[Pistonheader101]

was involved in a crash last week, non fault rear ended.

Its been a week since the appointed garage took an estimate, but nothing has happened yet. rang up insurance they said maybe 2/3 days they're unsure. Any idea what kind of timescale is involved?

Can i just bail, and use a recommended garage from a mate instead?

[Jonno02]

I was just under 2 weeks when I got a text from the garage telling me my repairs were being approved. Heard nothing from the third party insurance company at all.

[TooMany2cvs]

Who are you claiming from? Your own insurer, or directly from the other driver's?

[Pistonheader101]

okay thanks. Using an accident claims company. not sure who they are claiming from, probably my own insurer?

[dacouch]

Pistonheader101 said:

okay thanks. Using an accident claims company. not sure who they are claiming from, probably my own insurer?

Have they provided a like for like "Courtesy Car"

[Pistonheader101]

dacouch said:

Pistonheader101 said:

okay thanks. Using an accident claims company. not sure who they are claiming from, probably my own insurer?

Have they provided a like for like "Courtesy Car"

no they haven't given me a courtesy car. My cars been parked up in my driveway since the incident, and i'm refusing to drive it as its pulling to one side since the shunt.

[TooMany2cvs]

Pistonheader101 said:

no they haven't given me a courtesy car.

So they're in no rush.

Pistonheader101 said:

i'm refusing to drive it as its pulling to one side since the shunt.

You said it'd been hit in the rear? Was it punted to one side into a kerb?

If not, then if it's been hit hard enough from behind to affect the suspension, I doubt it's going to be repaired.

[daytona355]

In my experience, unless you push them, they won't rush, demand a courtesy car matching the level of your own, and make it clear you want it immediately. Mention the phrase 'treating customers fairly' and they will begin to jump. Last time I had someone hit a car, they picked the car up the same afternoon, took it to the garage, and started work two days lat having had pictures of the damage and a brief visit from their local adjuster.

[Hamish Finn]

daytona355 said:

Demand a courtesy car matching the level of your own, and make it clear you want it immediately.

dacouch said:

Pistonheader101 said:

okay thanks. Using an accident claims company. not sure who they are claiming from, probably my own insurer?

Have they provided a like for like "Courtesy Car"

There was a reason for dacouch's question.

[FakeConcern]

I am sort of in this position now. My car was shunted while parked and other party has admitted fault. I don't need a courtesy car at the moment so insurance (LV) give me £20 a day instead. The assessor came yesterday and I was told they will give me the outcome tomorrow. All pretty quick so far.