Getting out of a mobile phone contract I placed today?
Discussion
I received a call from a company called onecom and I verbally signed up for what I thought was an 18 month contract but is actually 36 months once the email came through! 3 years is too long. They say they told me twice on the phone but I have no recollection. Handily for them, they also got the PAC code while on the telephone by transferring me to EE.
They say I can't cancel as I also waived my right to do this on the phone - is this true? Do I have any comeback?
They say I can't cancel as I also waived my right to do this on the phone - is this true? Do I have any comeback?
hallion said:
I received a call from a company called onecom and I verbally signed up for what I thought was an 18 month contract but is actually 36 months once the email came through! 3 years is too long. They say they told me twice on the phone but I have no recollection. Handily for them, they also got the PAC code while on the telephone by transferring me to EE.
They say I can't cancel as I also waived my right to do this on the phone - is this true? Do I have any comeback?
are you business or private consumer?They say I can't cancel as I also waived my right to do this on the phone - is this true? Do I have any comeback?
BT were doing a thing targeting small contractors with high pressures sales techniques for a £5000 template website, using a cynical interpretation of distance selling regs that they didn't/shouldn't "apply to business" with nasty aggressive lawyers to back it up.
I suspect so long as you're a private customer and were not aware you were speaking on behalf of any business, you can tell them to foxtrot.
t terms & conditions? You have a right to cancel any policy if mis sold! Ask them for a copy of the conversation & if they decline simply tell them to do one & cancel the standing order with your bank!NormalWisdom said:
And ask for a copy of the phone call for any legal representatives you may choose to employ
^ yes this immediately.they make make you buy/use their service but they may hit you with exorbitant cancellation fee's for "breach" of contract.
"See you in court, prove your losses" is howI'd be tempted to play it but you might have to be prepared to fight, I believe with the BT scam they never let it get to court as they'd be unable to prove losses etc, they'd just play a continual harassment game of threaten and abuse, debt collector blacklist etc for whatever they could, most people buckle sooner or later.
if it's the same company as I found on google they have this in their Terms & Conditions:
17.1 Upon acceptance of the Order, it is not the Supplier’s policyto allow for cancellation of the Contract (unless the Customer is a Small Business, in which case the Customer may cancel
the Contract within the period of 14 days from point of connection/upgrade
found here: http://onecom.co.uk/wp-content/uploads/2015/12/One...
You can cancel within 14 days if you're a business.
17.1 Upon acceptance of the Order, it is not the Supplier’s policyto allow for cancellation of the Contract (unless the Customer is a Small Business, in which case the Customer may cancel
the Contract within the period of 14 days from point of connection/upgrade
found here: http://onecom.co.uk/wp-content/uploads/2015/12/One...
You can cancel within 14 days if you're a business.
Jonno02 said:
if it's the same company as I found on google they have this in their Terms & Conditions:
17.1 Upon acceptance of the Order, it is not the Supplier’s policyto allow for cancellation of the Contract (unless the Customer is a Small Business, in which case the Customer may cancel
the Contract within the period of 14 days from point of connection/upgrade
found here: http://onecom.co.uk/wp-content/uploads/2015/12/One...
You can cancel within 14 days if you're a business.
That's brillint Jonno02! Thanks very much, I have just sent them an email with a link to it. Will let you know how it goes.17.1 Upon acceptance of the Order, it is not the Supplier’s policyto allow for cancellation of the Contract (unless the Customer is a Small Business, in which case the Customer may cancel
the Contract within the period of 14 days from point of connection/upgrade
found here: http://onecom.co.uk/wp-content/uploads/2015/12/One...
You can cancel within 14 days if you're a business.
hallion said:
I received a call from a company called onecom
Just a quick question, from how I interpret your original post it was originally a cold call from onecom? Only my opinion, but I would never buy something from a company cold-calling me. No matter how good a deal they make it sound, a quick internet search will almost always find something as good or better.CaptainCosworth said:
Just a quick question, from how I interpret your original post it was originally a cold call from onecom? Only my opinion, but I would never buy something from a company cold-calling me. No matter how good a deal they make it sound, a quick internet search will almost always find something as good or better.
You are 100% correct in every way :-) lesson has been learned bad company said:
The advice about asking for a transcript of the call is also a good idea. I did this when O2 claimed I had agreed something I had'nt. They took a couple of weeks then backed down.
Ha, o2 did that with me a little while ago - overcharged me for a contracted bundle deal, then "lost" the transcription of the call when I enquired and asked for it and insisted I was lieing, I said fine stop the DD, they said oh no you have a contract with us, I said prove it. Funnily enough the impossible deal was made mysteriously possible but FFS.
After I quoted their terms and conditions, they had the cheek to say they were out of date and didn't apply! They then said they could reduce the contract from 3 years to 2 years. I still wasn't happy and just kept telling them I want to cancel regardless of what they were offering as I had lost all trust. The sales person then spoke to a senior manager who agreed to let me cancel!
Just to let everyone know, ONECOM are still out there. Their business model seems to be based on offering expensive mobile contracts based on a term of 36 months but this is linked to a large rebate which lasts for only 24 months. So, for example their SIM only deal with 24GB of data with Vodafone is a risible £51 per month (!) payable to Vodafone....but to make this palatable they explain that ONECOM will send you a monthly rebate to get this down to a level you might accept. Perhaps they hope you won’t notice when the rebate stops after 24 months.....it probably takes most people a couple of months and then you realise that you are now actually paying £51 per month for something you might get elsewhere for about 60% less. The only way to avoid the pain for the remainder of the 36 months is to cancel (expensive) or enter into a new 36 month contract, probably with another high headline price and a 24 month rebate....Hotel California you might say...remember also that if they sign you up as a business rather than a consumer you apparently have no cooling off period when you see it all in writing.
Their trustpilot reviews are very suspicious https://uk.trustpilot.com/review/www.onecom.co.uk
Never seen so many reviews giving the name of the person they spoke too. at least 80% have the same tone, almost as if they had been written by the same person !
Interesting that you cant see any detail on any deals and have to phone them up (no doubt so they can talk you into it) but it does have the 24 deal and 36 month contract there but separated so you wouldn't notice.
Sharp practice or what !
Never seen so many reviews giving the name of the person they spoke too. at least 80% have the same tone, almost as if they had been written by the same person !
Interesting that you cant see any detail on any deals and have to phone them up (no doubt so they can talk you into it) but it does have the 24 deal and 36 month contract there but separated so you wouldn't notice.
Sharp practice or what !
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