Damaged baggage
Discussion
I purchased some plane tickets for a flight to the US with 'UK Airways'. This was a partnered flight so the return flight was by 'US Airlines'. I paid for the tickets with and received all correspondence from UK Airways.
On the return flight some of my luggage was delayed, when it was finally dropped off it was quite badly damaged. I contacted UK Airways who asked me to fill out a claim form which I did. They then came back and said I had to claim against US Airlines. After emailing US Airlines they have sent me a further claim form which seems to be more suited for someone living in the US, e.g. it asks for the value of everything in dollars.
I was just wondering if UK Airways are right in simply passing the claim off to the other airline, after all it was them I booked and paid for my tickets with. My other question is the form asks for proof of purchase for any item worth over $150, one of the damaged items was over this value but as it was a gift I received over two years ago, it is unlikely the person who bought it for me kept the receipt. Does this mean I will not be able to claim for this item?
I do have travel insurance but they state you have to contact the airline in the first place, which is fair enough. Helpfully they mention that the item damaged worth over $150 is not covered by them.
TL:DR
Book tickets with airline A, airline A use airline B for partnered flights, airline B damage bags. Airline A say even though you bought your tickets from us it's airline B you should contact for compensation, airline B's form appears to be for customers living where airline B is located (US).
On the return flight some of my luggage was delayed, when it was finally dropped off it was quite badly damaged. I contacted UK Airways who asked me to fill out a claim form which I did. They then came back and said I had to claim against US Airlines. After emailing US Airlines they have sent me a further claim form which seems to be more suited for someone living in the US, e.g. it asks for the value of everything in dollars.
I was just wondering if UK Airways are right in simply passing the claim off to the other airline, after all it was them I booked and paid for my tickets with. My other question is the form asks for proof of purchase for any item worth over $150, one of the damaged items was over this value but as it was a gift I received over two years ago, it is unlikely the person who bought it for me kept the receipt. Does this mean I will not be able to claim for this item?
I do have travel insurance but they state you have to contact the airline in the first place, which is fair enough. Helpfully they mention that the item damaged worth over $150 is not covered by them.
TL:DR
Book tickets with airline A, airline A use airline B for partnered flights, airline B damage bags. Airline A say even though you bought your tickets from us it's airline B you should contact for compensation, airline B's form appears to be for customers living where airline B is located (US).
rainagain said:
After emailing US Airlines they have sent me a further claim form which seems to be more suited for someone living in the US, e.g. it asks for the value of everything in dollars.
xe.comrainagain said:
I was just wondering if UK Airways are right in simply passing the claim off to the other airline
It's the airline you were flying with who are responsible. The rules for claiming are international - Montreal Convention - so it doesn't make any difference as to what you'll receive.https://www.citizensadvice.org.uk/consumer/holiday...
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