Fulfilling your Obligations

[V40Vinnie]

Have i fulfilled my obligations? I was a muppet i sold an item on ebay and got the address wrong. The item was returned to me via royal mail. In order to try and appease the customer i elected to issue a no questions refund via paypal (so i can track the refund). The consumer claims he is a lawyer and therefor considerably smarter than i with legal matters and is demanding i re-send the item in exchange for his money I.E he'll return the refund. I have my concerns i'll get stitched up anyway and lose the item and the money (its only 16 quid) so i have said the contract is void and i have no obligation to continue. Am i in the right considering i DID REFUND HIM ?

[CubanPete]

Get a mate to relist it for £5 more.

I don't think you need to worry about the courts.

[Centurion07]

IANAL but I don't believe so. Whether or not he can be arsed to pursue it, for the sake of £16, is another matter though.

[Chrisgr31]

Surely he resends you the money, you resend the item when money received?

[V40Vinnie]

Chrisgr31 said:

Surely he resends you the money, you resend the item when money received?

yeah i could but the point is his attitude and requests have made me decide to cut and run. He'd just screw me over by saying it wont fit anyway

[Chrisgr31]

Well surely then it will be outside Ebay anyway so he wont be able to screw you over. You can point out you refunded him!

[PurpleMoonlight]

Anyone who claims they are a lawyer over an ebay sale clearly isn't.

[rayny]

If you got the address wrong, then you did not fulfill your original obligation. You should just have re-sent the item to the correct address.

[anonymous-user]

Did he request a refund, or did you just issue one?

[NGee]

rayny said:

If you got the address wrong, then you did not fulfill your original obligation. You should just have re-sent the item to the correct address.

What a load of rubbish. Why does everyone seem to want to make a mountain out of a molehill every time Ebay is mentioned.
The sale, for what ever reason, went pear shaped. The buyer has been fully reimbursed. End of!!

[eccles]

NGee said:

rayny said:

If you got the address wrong, then you did not fulfill your original obligation. You should just have re-sent the item to the correct address.

What a load of rubbish. Why does everyone seem to want to make a mountain out of a molehill every time Ebay is mentioned.
The sale, for what ever reason, went pear shaped. The buyer has been fully reimbursed. End of!!

Surely when you agree to buy something you are entering into a contract. Seller here clearly hasn't kept up his end of the bargain.
Just relist it with a buy it now, and tell the buyer when it's going live so he can buy it again. Do it all through ebay so you're both still covered.

[4rephill]

NGee said:

rayny said:

If you got the address wrong, then you did not fulfill your original obligation. You should just have re-sent the item to the correct address.

What a load of rubbish. Why does everyone seem to want to make a mountain out of a molehill every time Ebay is mentioned.
The sale, for what ever reason, went pear shaped. The buyer has been fully reimbursed. End of!!

Because, if the OP wants to get a reputation for being a good ebay seller, then they should do what is required to ensure that their customers are happy.

The OP's customer didn't make the error, the OP did.

How hard would it have been for the OP to simply apologise to the customer and resend the item ASAP to the correct address?

Now, the OP will no doubt get negative feedback and a comment left to say how they failed to deliver the item paid for - That's not good for business.

[NGee]

4rephill said:

The OP's customer didn't make the error, the OP did.

Exactly! and that's why the OP refunded him in full.

4rephill said:

How hard would it have been for the OP to simply apologise to the customer and resend the item ASAP to the correct address?

Because the customer was being an ahole and the OP didn't want to deal with him.
(Who, in their right mind, demands some one sells something to them and then plays the 'I'm a lawyer' card, when they're not out of pocket and the original item was only £16 anyway??)

The OP did exactly the right thing - forget about it and move on.

[KevinCamaroSS]

NGee said:

Because the customer was being an ahole and the OP didn't want to deal with him.
(Who, in their right mind, demands some one sells something to them and then plays the 'I'm a lawyer' card, when they're not out of pocket and the original item was only £16 anyway??)

The OP did exactly the right thing - forget about it and move on.

Wrong in my view. You order something (let's say something special for you partner's birthday) and it is sent, money taken. Several days later the vendor refunds your money because he sent it to the wrong address. You think this is OK? I certainly don't.

[anonymous-user]

KevinCamaroSS said:

NGee said:

Because the customer was being an ahole and the OP didn't want to deal with him.
(Who, in their right mind, demands some one sells something to them and then plays the 'I'm a lawyer' card, when they're not out of pocket and the original item was only £16 anyway??)

The OP did exactly the right thing - forget about it and move on.

Wrong in my view. You order something (let's say something special for you partner's birthday) and it is sent, money taken. Several days later the vendor refunds your money because he sent it to the wrong address. You think this is OK? I certainly don't.

Something special for a partner at £16? What do you do for a casual gift?

[Ziplobb]

there are some utter tossers about and I had a tussle with a 'lawyer' over an ebay item he bought a few years ago. I sent him out the goods by recorded delivery to his home address - he claimed he never got them value around £22 plus postage so I always give the benefit of the doubt and sent the same item again to his work address which was a firm of solicitors. He then claimed he did not receive the replacement item depsite it being signed for and delivered to the address supplied. I refused to send another item or give a refund at that point. He then issued a claim via moneyclaimonline (small claims) for around £40 which I really had no choice but to cough up - it simply was not worth the agro arguing and risking a claim against our trading company.

[NGee]

KevinCamaroSS said:

NGee said:

Because the customer was being an ahole and the OP didn't want to deal with him.
(Who, in their right mind, demands some one sells something to them and then plays the 'I'm a lawyer' card, when they're not out of pocket and the original item was only £16 anyway??)

The OP did exactly the right thing - forget about it and move on.

Wrong in my view. You order something (let's say something special for you partner's birthday) and it is sent, money taken. Several days later the vendor refunds your money because he sent it to the wrong address. You think this is OK? I certainly don't.

I didn't say it was OK.
The OP cocked up, he's admitted that, but he sorted it out in exactly the right way.

[V40Vinnie]

Bluequay said:

Did he request a refund, or did you just issue one?

Issued as goodwill to save him waiting or so i thought.

[anonymous-user]

V40Vinnie said:

Bluequay said:

Did he request a refund, or did you just issue one?

Issued as goodwill to save him waiting or so i thought.

As he hasn't asked for a refund and you still have the item and he is willing to complete the original sale, I would in these circumstances continue with it and hope he doesn't screw you over.

I've no idea on the legal position it's just how I would proceed, you were obviously trying to do the decent thing, I hope it all works out for you.

[V40Vinnie]

Reading through his feedback profile in detail shows i'm not the first person to have this issue with him.