Signature forgery
Discussion
Short version:
I made a warranty claim on a faulty product
Manufacturer sends inspector who asked me to sign his tablet to confirm that he has been over to look at the item (just a signature box and submit button, no other writing on screen)
Manufacturer sends me inspector's report, stating "the item is faulty due to accident damage caused by the customer, not a manufacturing defect" and with my signature at the bottom of the report. They close the claim.
I challenged them on the forgery - they came back with "we've spoken to the inspector and he says he wouldn't forge a customer's signature". That's it.
Where can I go from here? I will pursue the warranty through either an ombudsman or small claims court, but with regards to the forgery what can I do about that? Report to police?
I made a warranty claim on a faulty product
Manufacturer sends inspector who asked me to sign his tablet to confirm that he has been over to look at the item (just a signature box and submit button, no other writing on screen)
Manufacturer sends me inspector's report, stating "the item is faulty due to accident damage caused by the customer, not a manufacturing defect" and with my signature at the bottom of the report. They close the claim.
I challenged them on the forgery - they came back with "we've spoken to the inspector and he says he wouldn't forge a customer's signature". That's it.
Where can I go from here? I will pursue the warranty through either an ombudsman or small claims court, but with regards to the forgery what can I do about that? Report to police?
Even if its a warranty issue i have found Credit Card companies to be very very helpful even in warranty situations.
Initially they will ask you to contact the company directly but then after that i would be looking to get Credit card formally involved.
First step is to write a letter to their official complaints department- Make sure its factual with dates and simple to follow without any emotion.Include what you want the expected out come to be.
At the same time as writing to customer complaints I would find a senior name in the company and write to them with the same details. Include that you will be writing to credit card provider its its not resolved adequately. If its a large company I would expect there is an internal audit department - get their details as well and write to them- As soon as you mention fraud with Internal Audit they will likely get an instant hard-on..
If still not playing ball then call up credit card company and go down the route of a charge back for items that are not fit for purpose.
Initially they will ask you to contact the company directly but then after that i would be looking to get Credit card formally involved.
First step is to write a letter to their official complaints department- Make sure its factual with dates and simple to follow without any emotion.Include what you want the expected out come to be.
At the same time as writing to customer complaints I would find a senior name in the company and write to them with the same details. Include that you will be writing to credit card provider its its not resolved adequately. If its a large company I would expect there is an internal audit department - get their details as well and write to them- As soon as you mention fraud with Internal Audit they will likely get an instant hard-on..
If still not playing ball then call up credit card company and go down the route of a charge back for items that are not fit for purpose.
a said:
Short version:
I made a warranty claim on a faulty product
Manufacturer sends inspector who asked me to sign his tablet to confirm that he has been over to look at the item (just a signature box and submit button, no other writing on screen)
Manufacturer sends me inspector's report, stating "the item is faulty due to accident damage caused by the customer, not a manufacturing defect" and with my signature at the bottom of the report. They close the claim.
I challenged them on the forgery - they came back with "we've spoken to the inspector and he says he wouldn't forge a customer's signature". That's it.
Where can I go from here? I will pursue the warranty through either an ombudsman or small claims court, but with regards to the forgery what can I do about that? Report to police?
The signature is not a forgery - you really did sign his tablet and press submit.I made a warranty claim on a faulty product
Manufacturer sends inspector who asked me to sign his tablet to confirm that he has been over to look at the item (just a signature box and submit button, no other writing on screen)
Manufacturer sends me inspector's report, stating "the item is faulty due to accident damage caused by the customer, not a manufacturing defect" and with my signature at the bottom of the report. They close the claim.
I challenged them on the forgery - they came back with "we've spoken to the inspector and he says he wouldn't forge a customer's signature". That's it.
Where can I go from here? I will pursue the warranty through either an ombudsman or small claims court, but with regards to the forgery what can I do about that? Report to police?
You didn't know what you were signing, and there's a he-said-she-said on what you were told about what you were signing, but that doesn't make the signature a forgery.
TooMany2cvs said:
The signature is not a forgery - you really did sign his tablet and press submit.
You didn't know what you were signing, and there's a he-said-she-said on what you were told about what you were signing, but that doesn't make the signature a forgery.
Not necessarily. There are better lawyers than me on this forum but forgery is all about "making a false instrument", which, eg, may include inserting words above a previous electronic signature (if as the OP says the screen was blank)You didn't know what you were signing, and there's a he-said-she-said on what you were told about what you were signing, but that doesn't make the signature a forgery.
williaa68 said:
Forgery is a serious crime. I would go back to the company, ideally in writing, set out your grievances, give them a reasonable period to respond (say 14 days) failing which you will report to the police. If they dont respond appropriately, call 101 and report it.
Worth going to trading standards or consumer rights and they'll let you know how to proceed. Forging is a crime but unless it's something serious like conning someone out of £100k I doubt the police will do anything other than record it. Time and resources unfortunately.williaa68 said:
TooMany2cvs said:
The signature is not a forgery - you really did sign his tablet and press submit.
You didn't know what you were signing, and there's a he-said-she-said on what you were told about what you were signing, but that doesn't make the signature a forgery.
Not necessarily. There are better lawyers than me on this forum but forgery is all about "making a false instrument", which, eg, may include inserting words above a previous electronic signature (if as the OP says the screen was blank)You didn't know what you were signing, and there's a he-said-she-said on what you were told about what you were signing, but that doesn't make the signature a forgery.
Take it up with your CC company.
Kuji said:
mickmcpaddy said:
Must have worked for TV licensing previously.
That was ages ago,Your like a dinosaur with a petrified bone.
And why would a bone be scared.
mickmcpaddy said:
Kuji said:
...
Your like a dinosaur with a petrified bone.
...why would a bone be scared.Your like a dinosaur with a petrified bone.
Edit: Chester Draws has done the research for you.
williaa68 said:
TooMany2cvs said:
The signature is not a forgery - you really did sign his tablet and press submit.
You didn't know what you were signing, and there's a he-said-she-said on what you were told about what you were signing, but that doesn't make the signature a forgery.
Not necessarily. There are better lawyers than me on this forum but forgery is all about "making a false instrument", which, eg, may include inserting words above a previous electronic signature (if as the OP says the screen was blank)You didn't know what you were signing, and there's a he-said-she-said on what you were told about what you were signing, but that doesn't make the signature a forgery.
k it" button when installing software and such like. Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff