What happens to a NIP when there's no Registered Keeper?
Discussion
There's a chance I've been caught speeding, a small one but I over-think a lot... See my thread here: https://www.pistonheads.com/gassing/topic.asp?h=0&...
I bought my car early July and still haven't recieved my V5 due to an error on the dealerships behalf and I doubt I'll be recieving it anytime soon... When I check this with the DVLA they say that the car is coming up as 'In the motor trade'. So, if I did get caught speeding, what process do the Police follow to get the registered keeper and subsequently the driver?
I imagine they'd query the registration with the DVLA, who in turn will tell them there's no registered keeper (still in the motor trade), the Police will then request details of the dealer who owned the car prior to me buying it, contact said dealer, dealer passes on my details to the Police, Police send NIP to my home address. - Whilst I was on the phone to DVLA earlier they said this is a possibility however they may have other means of getting the registered keeper/owners details.
Anybody have any experience of this? I did when I leased a car, it went to the lease company who forwarded it to me... Any difference when it's 'in the motor trade' or not?
I bought my car early July and still haven't recieved my V5 due to an error on the dealerships behalf and I doubt I'll be recieving it anytime soon... When I check this with the DVLA they say that the car is coming up as 'In the motor trade'. So, if I did get caught speeding, what process do the Police follow to get the registered keeper and subsequently the driver?
I imagine they'd query the registration with the DVLA, who in turn will tell them there's no registered keeper (still in the motor trade), the Police will then request details of the dealer who owned the car prior to me buying it, contact said dealer, dealer passes on my details to the Police, Police send NIP to my home address. - Whilst I was on the phone to DVLA earlier they said this is a possibility however they may have other means of getting the registered keeper/owners details.
Anybody have any experience of this? I did when I leased a car, it went to the lease company who forwarded it to me... Any difference when it's 'in the motor trade' or not?
Same thing will happen - the Police will contact the trader responsible for the vehicle at the time, who will likely have a delivery/collection or handover note to show when it changed hands, or will simply name you as the driver on the S172 form.
We have a a few of these each month when our disposal vehicles go to auction - some of the agency drivers really don't hang around.
We have a a few of these each month when our disposal vehicles go to auction - some of the agency drivers really don't hang around.
S11Steve said:
Same thing will happen - the Police will contact the trader responsible for the vehicle at the time, who will likely have a delivery/collection or handover note to show when it changed hands, or will simply name you as the driver on the S172 form.
We have a a few of these each month when our disposal vehicles go to auction - some of the agency drivers really don't hang around.
Cool, thought as much - Do you still receive the NIP as the trader within 14 days?We have a a few of these each month when our disposal vehicles go to auction - some of the agency drivers really don't hang around.
If a customer contacts you to query this will you tell them it’s on their way?
S9JTO said:
Cool, thought as much - Do you still receive the NIP as the trader within 14 days?
If a customer contacts you to query this will you tell them it’s on their way?
Yes, it still arrives within 14 days, and we have 28 days to reply, but we currently work to a 3 working day turnaround.If a customer contacts you to query this will you tell them it’s on their way?
We do get plenty of end users contact us about speeding tickets, asking the usual question of "was it served to you within 14 days" - I only recall two or three incidents in 20 years where it wasn't served within that time.
The problem that we do notice is that once we name the hirer, it can sometimes take 2-3 months for the next bit of paperwork to land with them.
The way our system works is that each fine, speeding ticket, toll charge is manually entered by the admin team, then it will generate a reply letter, and an admin charge invoice which is sent out the same or following day.
We looked at an OCR scanning system, but it is still cheaper to employ a couple data entry administrators. And the scanning system can't handle queries from customers.
S11Steve said:
Yes, it still arrives within 14 days, and we have 28 days to reply, but we currently work to a 3 working day turnaround.
We do get plenty of end users contact us about speeding tickets, asking the usual question of "was it served to you within 14 days" - I only recall two or three incidents in 20 years where it wasn't served within that time.
The problem that we do notice is that once we name the hirer, it can sometimes take 2-3 months for the next bit of paperwork to land with them.
The way our system works is that each fine, speeding ticket, toll charge is manually entered by the admin team, then it will generate a reply letter, and an admin charge invoice which is sent out the same or following day.
We looked at an OCR scanning system, but it is still cheaper to employ a couple data entry administrators. And the scanning system can't handle queries from customers.
Sounds like exactly the same process my former leasing company used - As long as I can contact the dealer after 14 days to check whether they've had anything or not then I'm happy with that. The dealer I'll be dealing with is pretty horrific in terms of customer service, in your experience what's the best way to get them to give me a definitive yes/no whilst on the phone at the time? Ask the receptionist to put me on to the admin team directly?We do get plenty of end users contact us about speeding tickets, asking the usual question of "was it served to you within 14 days" - I only recall two or three incidents in 20 years where it wasn't served within that time.
The problem that we do notice is that once we name the hirer, it can sometimes take 2-3 months for the next bit of paperwork to land with them.
The way our system works is that each fine, speeding ticket, toll charge is manually entered by the admin team, then it will generate a reply letter, and an admin charge invoice which is sent out the same or following day.
We looked at an OCR scanning system, but it is still cheaper to employ a couple data entry administrators. And the scanning system can't handle queries from customers.
S9JTO said:
in your experience what's the best way to get them to give me a definitive yes/no whilst on the phone at the time? Ask the receptionist to put me on to the admin team directly?
I'd ask for the person who handles any fines as they arrive, usually an administrator or back office clerk type of role. It's the best way to find out what date it arrived, and what response was given to it. As opposed to the people who ring up and demand to speak to a senior manager and demand answers. Whatever the background story to each ticket, the admin person just processes the paperwork and doesn't get involved in the whys or wherefores of it all, so is usually the best person to get some exact dates and details from.
S11Steve said:
I'd ask for the person who handles any fines as they arrive, usually an administrator or back office clerk type of role. It's the best way to find out what date it arrived, and what response was given to it. As opposed to the people who ring up and demand to speak to a senior manager and demand answers.
Whatever the background story to each ticket, the admin person just processes the paperwork and doesn't get involved in the whys or wherefores of it all, so is usually the best person to get some exact dates and details from.
Will do, thanks for the advice!Whatever the background story to each ticket, the admin person just processes the paperwork and doesn't get involved in the whys or wherefores of it all, so is usually the best person to get some exact dates and details from.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff