Courtesy car impact on claim
Courtesy car impact on claim
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NotBenny

Original Poster:

3,920 posts

210 months

Tuesday 4th December 2018
quotequote all
I’m having to make a claim on my car insurance for the first time and interested to know a few details if people can help.

Firstly, I have access to another car and a motorbike so don’t really need a courtesy car - will it affect the size of the claim if I do/don’t take the courtesy car? I don’t want a bigger claim against my name for the next 5 years for the sake of a car I could work a way of doing without if push came to shove.

Also, the car isn’t worth a huge amount so there’s a risk it’ll be written off - does taking the courtesy car have an impact on whether or not they’ll write it off? Cost of a courtesy car for a week or two could tip it over into being written off if that’s a consideration.

Thanks in advance!

martinbiz

3,699 posts

175 months

Tuesday 4th December 2018
quotequote all
NotBenny said:
I’m having to make a claim on my car insurance for the first time and interested to know a few details if people can help.

Firstly, I have access to another car and a motorbike so don’t really need a courtesy car - will it affect the size of the claim if I do/don’t take the courtesy car? I don’t want a bigger claim against my name for the next 5 years for the sake of a car I could work a way of doing without if push came to shove.

Also, the car isn’t worth a huge amount so there’s a risk it’ll be written off - does taking the courtesy car have an impact on whether or not they’ll write it off? Cost of a courtesy car for a week or two could tip it over into being written off if that’s a consideration.

Thanks in advance!
If you are claiming from your insurance for an accident that was your fault, then it is likely that your ins will not cover you for a courtesy car anyway unless it is specifically stated otherwise

NotBenny

Original Poster:

3,920 posts

210 months

Tuesday 4th December 2018
quotequote all
martinbiz said:
If you are claiming from your insurance for an accident that was your fault, then it is likely that your ins will not cover you for a courtesy car anyway unless it is specifically stated otherwise
I’ve been told the repairer will be providing a courtesy car, and there’s no mention of me paying for it, so I’m assuming it’s included...

martinbiz

3,699 posts

175 months

Tuesday 4th December 2018
quotequote all
Ok so take it then, it has no bearing on the damage/repairs to your car, that will be soley judged on the repair costs and that alone will decide if it is deemed a total loss or otherwise.

kestral

2,241 posts

237 months

Tuesday 4th December 2018
quotequote all
NotBenny said:
I’ve been told the repairer will be providing a courtesy car, and there’s no mention of me paying for it, so I’m assuming it’s included...
Why would the repairer supply a courtesy car at their cost?

The sailient point is whos fault was the accident. If it's the other party then their insurers pay for the car. if your fault and you have courtesy car included then your insurance will pay for it.

I cannot see why the repairer would pay for a courtesy car!

If you don't need a courtesy car don't get one then there is less cost involved in any event.

martinbiz

3,699 posts

175 months

Tuesday 4th December 2018
quotequote all
kestral said:
Why would the repairer supply a courtesy car at their cost?

The sailient point is whos fault was the accident. If it's the other party then their insurers pay for the car. if your fault and you have courtesy car included then your insurance will pay for it.

I cannot see why the repairer would pay for a courtesy car!

If you don't need a courtesy car don't get one then there is less cost involved in any event.
Why on earth not? I think what he is saying is the repairer is providing the car, which is quite normal, the OP has already said there is no charge to him, so it is likely that he is covered even for an own fault claim on his policy, so the details of who is actually paying is irrelevant. His original question was would it have any effect on whether his ins co repair or write off his car and the answer to that is no.

davek_964

11,298 posts

205 months

Wednesday 5th December 2018
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martinbiz said:
Why on earth not? I think what he is saying is the repairer is providing the car, which is quite normal, the OP has already said there is no charge to him, so it is likely that he is covered even for an own fault claim on his policy, so the details of who is actually paying is irrelevant. His original question was would it have any effect on whether his ins co repair or write off his car and the answer to that is no.
But if his insurance company pays for it, it would affect the size of the claim.

I recently had a no fault accident, so 3rd party insurers paid for repairs - total was ~£2k, without courtesy car. However, they did offer a like for like courtesy car - and had I taken it, it would have cost them ~£600 a day including vat (they listed the daily cost of each of the cars in their list).

It took 3 or 4 weeks for my car to be repaired - so even if we're generous and say 3 weeks, it would have taken the claim cost from ~£2k to £14,600!

deckster

9,631 posts

285 months

Wednesday 5th December 2018
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davek_964 said:
But if his insurance company pays for it, it would affect the size of the claim.

I recently had a no fault accident, so 3rd party insurers paid for repairs - total was ~£2k, without courtesy car. However, they did offer a like for like courtesy car - and had I taken it, it would have cost them ~£600 a day including vat (they listed the daily cost of each of the cars in their list).
You're confusing a courtesy car, supplied by the garage at their cost, and a hire car, that is paid for by the insurers.

davek_964

11,298 posts

205 months

Wednesday 5th December 2018
quotequote all
deckster said:
davek_964 said:
But if his insurance company pays for it, it would affect the size of the claim.

I recently had a no fault accident, so 3rd party insurers paid for repairs - total was ~£2k, without courtesy car. However, they did offer a like for like courtesy car - and had I taken it, it would have cost them ~£600 a day including vat (they listed the daily cost of each of the cars in their list).
You're confusing a courtesy car, supplied by the garage at their cost, and a hire car, that is paid for by the insurers.
No, I'm not. I'm fully aware that if the repairing garage provide a free courtesy car, then there is no cost. My reply was to this response - specifically the bit in bold:

martinbiz said:
Why on earth not? I think what he is saying is the repairer is providing the car, which is quite normal, the OP has already said there is no charge to him, so it is likely that he is covered even for an own fault claim on his policy, so the details of who is actually paying is irrelevant. His original question was would it have any effect on whether his ins co repair or write off his car and the answer to that is no.
If there is payment involved, then it is relevant.

hornmeister

814 posts

121 months

Wednesday 5th December 2018
quotequote all
I would always avoid a courtesy car if it wasn't absolutely necessary. Simply because of the extra hassle and responsibility. What happens if it's damaged in your care for example? If you have alternative transport decline. Or just have it delivered to your driveway and don't use it. It's a good bargaining chip to get the repairs to your car done quicker.

over_the_hill

3,333 posts

276 months

Wednesday 5th December 2018
quotequote all
hornmeister said:
I would always avoid a courtesy car if it wasn't absolutely necessary. Simply because of the extra hassle and responsibility. What happens if it's damaged in your care for example? If you have alternative transport decline. Or just have it delivered to your driveway and don't use it. It's a good bargaining chip to get the repairs to your car done quicker.
This.

Courtesy cars usually come with a fairly hefty excess.

Sheepshanks

41,058 posts

149 months

Wednesday 5th December 2018
quotequote all
davek_964 said:
However, they did offer a like for like courtesy car - and had I taken it, it would have cost them ~£600 a day including vat (they listed the daily cost of each of the cars in their list).
Hmmm....I don't think 3rd party insurers actually pay those amounts, however much accident management companies try. I've got one of those lists in front of me and the dearest is Bentley / Lambo / Ferrari etc at £469/day. Various Porsches are at £177 to £332.

Anyone accepting such a car could end up being dragged into Court to justify why they needed the car, and on credit hire.

Phil Dicky

7,194 posts

293 months

Wednesday 5th December 2018
quotequote all
Sheepshanks said:
davek_964 said:
However, they did offer a like for like courtesy car - and had I taken it, it would have cost them ~£600 a day including vat (they listed the daily cost of each of the cars in their list).
Hmmm....I don't think 3rd party insurers actually pay those amounts, however much accident management companies try. I've got one of those lists in front of me and the dearest is Bentley / Lambo / Ferrari etc at £469/day. Various Porsches are at £177 to £332.

Anyone accepting such a car could end up being dragged into Court to justify why they needed the car, and on credit hire.
I had one very close call many years ago regarding credit hire. When me ex wife had an accident and our local BM dealer sourced a like for like replacement. Only got out of it because the paper work wasn't signed correctly and I hadn't officially signed for the car. I wasnt unaware of the associated costs as this was 15 years ago but it amounted to around £5k.

hutchst

3,727 posts

126 months

Wednesday 5th December 2018
quotequote all
martinbiz said:
...... the OP has already said there is no charge to him, ......
What he actually said was...

NotBenny said:
I’ve been told the repairer will be providing a courtesy car, and there’s no mention of me paying for it, so I’m assuming it’s included...
Which is not the same thing at all.

I'm off out for my free lunch now. I've got my wallet, and my credit card.

Sheepshanks

41,058 posts

149 months

Wednesday 5th December 2018
quotequote all
NotBenny said:
Also, the car isn’t worth a huge amount so there’s a risk it’ll be written off - does taking the courtesy car have an impact on whether or not they’ll write it off?
Be interesting to know but I've always understood the courtesy car cost wasn't taken into acoount,

As others have said, the cost will vary dramatically depending on who is paying. If it's own fault and your insurers own repairer is providing a basic car then their actual cost is going to be buttons - I wouldn't be surprised if big insurers with their own body shops get them effectively free and get them changed every 6 months by manufacturers.

I can think of several examples of cars being repaired where if took any sort of view on the cost of the courtesy car then it didn't make sense to repair the car - a colleague had an A4 in the bodyshop for 4 months being repaired by his own insurer.

davek_964

11,298 posts

205 months

Wednesday 5th December 2018
quotequote all
Sheepshanks said:
davek_964 said:
However, they did offer a like for like courtesy car - and had I taken it, it would have cost them ~£600 a day including vat (they listed the daily cost of each of the cars in their list).
Hmmm....I don't think 3rd party insurers actually pay those amounts, however much accident management companies try. I've got one of those lists in front of me and the dearest is Bentley / Lambo / Ferrari etc at £469/day. Various Porsches are at £177 to £332.

Anyone accepting such a car could end up being dragged into Court to justify why they needed the car, and on credit hire.
That price wasn't from an accident management company, it was from the 3rd party insurers directly. The price was five hundred and something a day, plus vat - hence just over £600 a day. The Ferrari / Bentleys etc. from that insurer cost about £50 more than the list you're looking at (then plus vat) - and I was specifically talking about Ferrari.

martinbiz

3,699 posts

175 months

Wednesday 5th December 2018
quotequote all
As usual for PH gone completely off topic with pedantic and mostly incorrect waffle.

Shall we remember that the OP's original question was just asking if a free courtesy car will contribute to his car becoming a total loss, the answer was given in the third post.

Do people not notice that OP's often vanish after a couple of posts when they feel they have got the answer they need.

Edited by martinbiz on Wednesday 5th December 13:34

NotBenny

Original Poster:

3,920 posts

210 months

Wednesday 5th December 2018
quotequote all
more info - single vehicle incident so it's my fault (well, I'm blaming the deer that didn't cross the road in what I'd call a safe way, but apparently as far as the insurance are concerned it's my fault *tongue firmly in cheek*), the car offered is a ford ka, micra or similar so will just decline it on the basis of I don't really need it and don't want any extra hassle.

kestral

2,241 posts

237 months

Wednesday 5th December 2018
quotequote all
martinbiz said:
Why on earth not? I think what he is saying is the repairer is providing the car, which is quite normal, the OP has already said there is no charge to him, so it is likely that he is covered even for an own fault claim on his policy, so the details of who is actually paying is irrelevant. His original question was would it have any effect on whether his ins co repair or write off his car and the answer to that is no.
Read his second post again he say's " I assume it's included" he has not established who is paying for the courtsey car.

'Providing' a courtesy car is not saying it is free.

I know of a few cases were a bill has been received after a couresy car has been 'provided'.

With the exclaimation from the insured " you did not say I had to pay" and the answer comming back " well we did not get paid by the insurer so you are liable".

There are no free courtesy cars.The money has to come from somewhere.

It therfore only becomes relevant if it is free and then unless he knows it will not effect things in the future to his detrement only then is it worth considering accepting it.

Tyre Smoke

23,018 posts

291 months

Wednesday 5th December 2018
quotequote all
NotBenny said:
more info - single vehicle incident so it's my fault (well, I'm blaming the deer that didn't cross the road in what I'd call a safe way, but apparently as far as the insurance are concerned it's my fault *tongue firmly in cheek*), the car offered is a ford ka, micra or similar so will just decline it on the basis of I don't really need it and don't want any extra hassle.
I was advised many years ago that insurance companies will always (regardless of fault) look on any claimant more favourably if make an attempt to mitigate your losses. So, in short, if you don't need a courtesy car (and you say you don't) then don't take it.

Long story short, someone, somewhere is paying for that courtesy car, whether the garage who will either pass the cost on to the insurance company (increasing your claim value) or (unlikely) swallow the cost themselves.