3rd party claim problem
Discussion
Hi,
I wonder if anyone can help me?
End of December my pick up was parked in the road, when the car in front reversed into it at quite a speed. He then drove off and hit a telegraph pole on the other side of the road, ripping a number of telephone wires out and pulling off a few fascias and tiles from houses. As im sure you can guess, he was drunk. He was arrested few minutes later down the road as the police were already en route due to the domestic that was happening prior to him getting in his car.
A number of statements were given to the police and i have a crime ref. I received a letter from the police a few days later with all his details and told to call his insurance and start a claim, which i have.
This is were my problems start. His insurance company have basically told me they need to hear from the driver before that can proceed. They told me to speed things up they will send out an independent photographer to take some picture of my car to asses the damage. I spoke to the photographer and arranged for him to come to my house to do this in 2 days time....he never turned up. Called the insurance company again explain this and the fact he now has a warrant out for his arrest due to failure to appear at court, so i highly doubt you are going to get anything from him. They told me they after 2 weeks have passed they would send out inspectors to his house and would send out a company called IMCS to inspect the truck and that someone would contact me in 2 days again. That was nearly a week ago now and heard nothing still.
Every time i contact them i feel im just being fobbed off. This issue is also starting to cause me problems, as the truck is a company vehicle and i am getting stick about when is it going to get fixed.
Does anyone have any advise on things like getting legal advise etc?
TIA
I wonder if anyone can help me?
End of December my pick up was parked in the road, when the car in front reversed into it at quite a speed. He then drove off and hit a telegraph pole on the other side of the road, ripping a number of telephone wires out and pulling off a few fascias and tiles from houses. As im sure you can guess, he was drunk. He was arrested few minutes later down the road as the police were already en route due to the domestic that was happening prior to him getting in his car.
A number of statements were given to the police and i have a crime ref. I received a letter from the police a few days later with all his details and told to call his insurance and start a claim, which i have.
This is were my problems start. His insurance company have basically told me they need to hear from the driver before that can proceed. They told me to speed things up they will send out an independent photographer to take some picture of my car to asses the damage. I spoke to the photographer and arranged for him to come to my house to do this in 2 days time....he never turned up. Called the insurance company again explain this and the fact he now has a warrant out for his arrest due to failure to appear at court, so i highly doubt you are going to get anything from him. They told me they after 2 weeks have passed they would send out inspectors to his house and would send out a company called IMCS to inspect the truck and that someone would contact me in 2 days again. That was nearly a week ago now and heard nothing still.
Every time i contact them i feel im just being fobbed off. This issue is also starting to cause me problems, as the truck is a company vehicle and i am getting stick about when is it going to get fixed.
Does anyone have any advise on things like getting legal advise etc?
TIA
If the truck is a company vehicle, why are you getting involved. Tell your company what has happened and tell them to get the company insurers to sort it. I'm assuming your company provide you with insurance to drive the pick-up and that you don't have to insure it personally?
The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
Nezquick said:
If the truck is a company vehicle, why are you getting involved. Tell your company what has happened and tell them to get the company insurers to sort it. I'm assuming your company provide you with insurance to drive the pick-up and that you don't have to insure it personally?
The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
It was out of work hours and one of the criteria for us to use work vehicles outside of work time is if anything happens, like this, we need to sort it. Yes the insurance is done by the company and is covered for SDP as well as the business use. The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
My suggestions would be:
Go through your own insurance. You'll have to pay excess up front but at least you can get the ball rolling
Or, call his insurance and bug the hell out of his insurance company. Try and talk to a team leader/manager type person and get their name and then call them every couple of days.
j666eds said:
Nezquick said:
If the truck is a company vehicle, why are you getting involved. Tell your company what has happened and tell them to get the company insurers to sort it. I'm assuming your company provide you with insurance to drive the pick-up and that you don't have to insure it personally?
The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
It was out of work hours and one of the criteria for us to use work vehicles outside of work time is if anything happens, like this, we need to sort it. Yes the insurance is done by the company and is covered for SDP as well as the business use. The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
I'd be having a fairly frank conversation with the person who sorts out your company vehicles and tell them they need to let the insurers know so it can be sorted. You aren't insured personally for that vehicle and hence can't get this sorted out. They need to do it - they have the policy on the truck.
Elneld said:
So you have offered no help and made an assumption its his works van.
My suggestions would be:
Go through your own insurance. You'll have to pay excess up front but at least you can get the ball rolling
Or, call his insurance and bug the hell out of his insurance company. Try and talk to a team leader/manager type person and get their name and then call them every couple of days.
How have I not offered any help?My suggestions would be:
Go through your own insurance. You'll have to pay excess up front but at least you can get the ball rolling
Or, call his insurance and bug the hell out of his insurance company. Try and talk to a team leader/manager type person and get their name and then call them every couple of days.
He said it's his works truck in the OP. Maybe read things a little slower next time.
Nezquick said:
j666eds said:
Nezquick said:
If the truck is a company vehicle, why are you getting involved. Tell your company what has happened and tell them to get the company insurers to sort it. I'm assuming your company provide you with insurance to drive the pick-up and that you don't have to insure it personally?
The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
It was out of work hours and one of the criteria for us to use work vehicles outside of work time is if anything happens, like this, we need to sort it. Yes the insurance is done by the company and is covered for SDP as well as the business use. The insurers should then contact the drunk persons insurers and a claim will be set up. That is what will get things moving along.
If someone crashed into my company vehicle, I'd just tell my company and give them any help and information they needed to pursue it.
I'd be having a fairly frank conversation with the person who sorts out your company vehicles and tell them they need to let the insurers know so it can be sorted. You aren't insured personally for that vehicle and hence can't get this sorted out. They need to do it - they have the policy on the truck.
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