Anyone rejected a car under CRA?
Discussion
Long story short, bought Approved Used car Nov 18. Problems started in Dec whilst on holiday overseas with odd noise from engine. Taken to local franchised dealer in Feb (supplying dealer is 450 miles away) who have had the car for a total of five weeks since and it's still not fixed. Supplying dealer contacted a month ago at suggestion of manufacturer and one of the options by me to them is for a refund. Supplying dealer wants to help but not surprisingly hesitant about refunds. Says they could buy the car back less mileage since but I don't want them to 'buy it back' I want a bloody refund. It's had a multitude of problems over and above the original problem, most of which have been fixed but the original noise is still there as well as a new problem that developed two months ago.
In all honesty I don't actually want to go through the pain of rejecting it after nearly six months and the inevitable difficult discussions over mileage, etc but I'd be reasonably content if they just fixed the bloody thing so that we can all get on with our respective lives. However, if it does come down to formally rejecting it, I'd be interested to know if anyone else has experienced similar and how they got on?
In all honesty I don't actually want to go through the pain of rejecting it after nearly six months and the inevitable difficult discussions over mileage, etc but I'd be reasonably content if they just fixed the bloody thing so that we can all get on with our respective lives. However, if it does come down to formally rejecting it, I'd be interested to know if anyone else has experienced similar and how they got on?
Within 30 days I have.
You're 6 months in so a different kettle of fish but I think you've made a rod for your own back by allowing your local dealer to keep hold of the car for so long without making clear to the supplying dealer that you would be looking to reject if the fault wasn't fixed ASAP.
You've also made things a bit more awkward by using a dealer so far away from you. That is most definitely NOT their problem and leaves you at their mercy if they decide they want to assess the car with a view to fixing it themselves.
The CRA says rejecting a car after six months is a right pain in the arse so I would at least see what they're willing to buy it back for minus the mileage in case they can't actually fix the issue.
You're 6 months in so a different kettle of fish but I think you've made a rod for your own back by allowing your local dealer to keep hold of the car for so long without making clear to the supplying dealer that you would be looking to reject if the fault wasn't fixed ASAP.
You've also made things a bit more awkward by using a dealer so far away from you. That is most definitely NOT their problem and leaves you at their mercy if they decide they want to assess the car with a view to fixing it themselves.
The CRA says rejecting a car after six months is a right pain in the arse so I would at least see what they're willing to buy it back for minus the mileage in case they can't actually fix the issue.
Unless you reported the issue in the first 30 days and this is still part of the origonal repair attempt then it is too late to reject.
The consumer rights act treats cars differently to everything else, in that if they refund after the period for rejection has passed you are not entitled to a full refund even in the first 6 months, only a partial one allowing for mileage / depreciation.
However you bought a used approved car, you basic rights under the consumer rights act should be irrelevant, the terms of the used approved sales should be more favourable, or you've paid probably an extra several thousand and got nothing in return.
The consumer rights act treats cars differently to everything else, in that if they refund after the period for rejection has passed you are not entitled to a full refund even in the first 6 months, only a partial one allowing for mileage / depreciation.
However you bought a used approved car, you basic rights under the consumer rights act should be irrelevant, the terms of the used approved sales should be more favourable, or you've paid probably an extra several thousand and got nothing in return.
Thanks for the replies chaps, appreciated. We haven't talked figures yet as I've given them three options; fix it, refund me, deal me into another car but I'm running out of patience so the conversations about refunds are becoming more frequent. I'm not an unreasonable bloke, stuff happens but like anyone else I just get pissed off with being told 'that's normal' when the problem was never there in the first place and the startling lack of interest in fixing it properly. It's been backwards and forwards from the dealer since Feb which is just ridiculous. I get that I've had 6000 miles use out of it and realise that being refunded the full whack is unicorn territory but one can try.
It doesn't help that the supplying dealer is 450 miles away and that I'm 3000 miles away from the UK and at the moment only return intermittently. My wife, who works full time, is having to pick up the mess although if I was honest she's probably got bigger balls than mine when it come to this sort of thing. She's not one to let go of things easily. Anyway, my dealer has said that he's going to call the manufacturer tomorrow to see if he can get them involved and whether a tech can look at it once and for all. If they fix it, end of discussion but if they fail to fix it again I honestly don't see what alternative I have.
It doesn't help that the supplying dealer is 450 miles away and that I'm 3000 miles away from the UK and at the moment only return intermittently. My wife, who works full time, is having to pick up the mess although if I was honest she's probably got bigger balls than mine when it come to this sort of thing. She's not one to let go of things easily. Anyway, my dealer has said that he's going to call the manufacturer tomorrow to see if he can get them involved and whether a tech can look at it once and for all. If they fix it, end of discussion but if they fail to fix it again I honestly don't see what alternative I have.
Edited by Osinjak on Monday 6th May 20:42
It sounds like the problem is with your local dealer being unable to fix it.
I'm sure the supplying garage is wishing they'd demanded you returned it to them to sort out.
A full refund after having done 6,000 miles is not reasonable to expect.
The fact the dealer is talking about having the car back off you tells me they're trying to be reasonable.
I know you're frustrated, but used cars do go wrong, I'm sure someone can fix it.
I'm sure the supplying garage is wishing they'd demanded you returned it to them to sort out.
A full refund after having done 6,000 miles is not reasonable to expect.
The fact the dealer is talking about having the car back off you tells me they're trying to be reasonable.
I know you're frustrated, but used cars do go wrong, I'm sure someone can fix it.
Did you pay via credit card?
Check out my thread here:- https://www.pistonheads.com/gassing/topic.asp?h=0&...
However if it is a main dealer I suspect they will at least return calls and letters from you
Check out my thread here:- https://www.pistonheads.com/gassing/topic.asp?h=0&...
However if it is a main dealer I suspect they will at least return calls and letters from you
I have rejected a car previously under the CRA, but it was within 30 days and was fairly straightforward. Given that it was apparently 3 months before the dealer had sight of the car and you have done 6kmiles and it's now 6 months, I think any offer by them is reasonable. I don't think you will ever get a full refund and if I'm honest don't think you ought to expect one after the time elapsed and usage you have had from it.
If they are prepared to talk about a refund then you should sit down with them and negotiate one and see what they are prepared to offer you. Only then can anyone decide whether it is fair or not.
If they are prepared to talk about a refund then you should sit down with them and negotiate one and see what they are prepared to offer you. Only then can anyone decide whether it is fair or not.
To be honest chaps I'd just like it fixed, saves an awful lot of hassle and stress for everyone. If I get a refund it just means I have to go through the ballache of finding another car and this one was supposed to be a keeper. Trying to resolve this at reach is a problem all of its own frankly without trying to negotiate a buy back/refund. I'm realistic and understand that I'm not going to get the full price back but it's interesting that a Cayenne owner on another forum got his full price back after nine months after grief with his car. Different marque, brand new car and probably a loyal customer. I was really just interested to see how others fared who were or have been in a similar position.
Osinjak said:
Thanks for the replies chaps, appreciated. We haven't talked figures yet as I've given them three options; fix it, refund me, deal me into another car but I'm running out of patience so the conversations about refunds are becoming more frequent. I'm not an unreasonable bloke, stuff happens but like anyone else I just get pissed off with being told 'that's normal' when the problem was never there in the first place and the startling lack of interest in fixing it properly. It's been backwards and forwards from the dealer since Feb which is just ridiculous. I get that I've had 6000 miles use out of it and realise that being refunded the full whack is unicorn territory but one can try.
It doesn't help that the supplying dealer is 450 miles away and that I'm 3000 miles away from the UK and at the moment only return intermittently. My wife, who works full time, is having to pick up the mess although if I was honest she's probably got bigger balls than mine when it come to this sort of thing. She's not one to let go of things easily. Anyway, my dealer has said that he's going to call the manufacturer tomorrow to see if he can get them involved and whether a tech can look at it once and for all. If they fix it, end of discussion but if they fail to fix it again I honestly don't see what alternative I have.
In that case you've just described, you should bite the dealers hand off. If the problem was never there in the first place, as you say, then where does a right to reject come from?It doesn't help that the supplying dealer is 450 miles away and that I'm 3000 miles away from the UK and at the moment only return intermittently. My wife, who works full time, is having to pick up the mess although if I was honest she's probably got bigger balls than mine when it come to this sort of thing. She's not one to let go of things easily. Anyway, my dealer has said that he's going to call the manufacturer tomorrow to see if he can get them involved and whether a tech can look at it once and for all. If they fix it, end of discussion but if they fail to fix it again I honestly don't see what alternative I have.
Edited by Osinjak on Monday 6th May 20:42
You might have a warranty claim, depending on the terms of any warranty you bought and the nature of the fault. Trying to enforce a right to reject because of a fault that didnt exist at the time you bought a used car is going to be a bit of an uphill struggle.
SteveR1979 said:
ging84 said:
andymc said:
its an ongoing fix, they can take an age, you can get a refund but will suffer a deduction for mileage, 45p a mile
Where the hell do you get that figure?OP, just take the hit and get the refund bar the value you've had out of it for the last 6 months, but I would look to the original dealer to show some sort of good will and reduce the figure they want to take off the car as it's been sat unused for 6 weeks, leaving you without a car.
sgtBerbatov said:
SteveR1979 said:
ging84 said:
andymc said:
its an ongoing fix, they can take an age, you can get a refund but will suffer a deduction for mileage, 45p a mile
Where the hell do you get that figure?OP, just take the hit and get the refund bar the value you've had out of it for the last 6 months, but I would look to the original dealer to show some sort of good will and reduce the figure they want to take off the car as it's been sat unused for 6 weeks, leaving you without a car.
Not happy, and I don't think that is reasonable.
Vehicle was actually rejected within 30 days - but then got complicated. All along, I just wanted the car fixed, but it became apparent that wasn't going to happen.
No ideas for a name said:
A Jaguar dealer in central Manchester bought my problem car back after 12 months with a deduction of £1 per mile.
Not happy, and I don't think that is reasonable.
Vehicle was actually rejected within 30 days - but then got complicated. All along, I just wanted the car fixed, but it became apparent that wasn't going to happen.
That sounds monumentally tedious, what was wrong with it that it couldn't be fixed? My wife has spoken to the manufacturer's customers care people who have said they will tell the supplying dealer to take the car back and fix it - at their own expense I'll add.Not happy, and I don't think that is reasonable.
Vehicle was actually rejected within 30 days - but then got complicated. All along, I just wanted the car fixed, but it became apparent that wasn't going to happen.
I bought an approved used 335i thinking that I'd negate some of the risks of the chocolate turbos with a manufacturer approved warranty.
Within a couple of months it had had thousands of pounds of warranty work, been on a recovery truck 4 times and was just terrible!
The final straw was emerging from the garage after it's latest breakdown it lost all oil pressure and had to be recovered again!
I lost £2000 after they "bought it back"
I'd love to name and shame the Watford dealer on here but it's not allowed
Hateful POS
Within a couple of months it had had thousands of pounds of warranty work, been on a recovery truck 4 times and was just terrible!
The final straw was emerging from the garage after it's latest breakdown it lost all oil pressure and had to be recovered again!
I lost £2000 after they "bought it back"
I'd love to name and shame the Watford dealer on here but it's not allowed
Hateful POS
Edited by bangerturner on Tuesday 7th May 15:53
Edited by bangerturner on Tuesday 7th May 15:54
Osinjak said:
No ideas for a name said:
A Jaguar dealer in central Manchester bought my problem car back after 12 months with a deduction of £1 per mile.
Not happy, and I don't think that is reasonable.
Vehicle was actually rejected within 30 days - but then got complicated. All along, I just wanted the car fixed, but it became apparent that wasn't going to happen.
That sounds monumentally tedious, what was wrong with it that it couldn't be fixed? My wife has spoken to the manufacturer's customers care people who have said they will tell the supplying dealer to take the car back and fix it - at their own expense I'll add.Not happy, and I don't think that is reasonable.
Vehicle was actually rejected within 30 days - but then got complicated. All along, I just wanted the car fixed, but it became apparent that wasn't going to happen.
It was great fun. No so great that the dealer bought it back costing me 8k. This remember was after it being rejected within 30 days, then again before 6 months. I kept accepting 'fixes' as I really wanted the car to work. Final straw was it wouldn't lock though it kept trying, flattening the battery resulting in a non-start. After 3 days in the dealership it stopped playing up though they admitted they hadn't found any fault nor fixed anything.
Like yours, this was supplied by a 'remote' dealer though less than 100 miles away in this case.
CRC were not actually that useful - though nice to talk to. Remember who your contract is wih and go after them.
The dealer might have the manufacturer's name over the door - but it isn't anything to do with the manufacturer.
Edited by No ideas for a name on Tuesday 7th May 16:30
I shouldn't have chuckled at some of your points but I'm afraid I did! Feel your pain though, my problems so far:
Original engine noise, best described as loud humming with vibration felt through the steering wheel. Crankshaft pulley replaced, noise went away for a week but now back again and unresolved.
Squeaky tailgate - resolved itself.
Blind spot monitor with a mind of its own. Originally diagnosed as, 'They all do that,' but now fixed after third visit with a software reset (because there was no error code, there was no problem).
When it came out of the dealer the second time round it came with some complimentary faults:
Clonking and squeaking suspension - finally fixed after two separate attempts.
Air suspension developed a mind of its own. Would stay down when it should have gone up and vice versa - fixed on the first go.
Geometry completely out, car would drift to the left - finally fixed after two separate attempts.
Braking system faulty, excessive pedal travel with odd feel and what felt like air escaping - finally fixed after two attempts.
EPB actuators developed hydraulic hissing noise after second visit - remains unresolved. This is apparently normal despite the problem developing after four months of ownership.
In total it's been to the dealer three times for a total of about six weeks. Each time it came out either the original problem was not fixed or it developed more issues. I can categorically say it's been an absolute pain in the arse. I was really looking forward to taking it on holiday to Wales over Easter but nope. Courtesy car was more than adequate but not quite the same as mincing about in your own set of wheels that you've taken time and effort (and money) to find and buy.
There's an element of bad luck here but it's the inability of the dealership to just fix the bloody thing that's so frustrating and the inevitable 'they all do that' comments as well. I've driven five other models of the same marque and none of them had the same issues. Honestly, they wonder why customers get pissed off when they treat them like morons.
Original engine noise, best described as loud humming with vibration felt through the steering wheel. Crankshaft pulley replaced, noise went away for a week but now back again and unresolved.
Squeaky tailgate - resolved itself.
Blind spot monitor with a mind of its own. Originally diagnosed as, 'They all do that,' but now fixed after third visit with a software reset (because there was no error code, there was no problem).
When it came out of the dealer the second time round it came with some complimentary faults:
Clonking and squeaking suspension - finally fixed after two separate attempts.
Air suspension developed a mind of its own. Would stay down when it should have gone up and vice versa - fixed on the first go.
Geometry completely out, car would drift to the left - finally fixed after two separate attempts.
Braking system faulty, excessive pedal travel with odd feel and what felt like air escaping - finally fixed after two attempts.
EPB actuators developed hydraulic hissing noise after second visit - remains unresolved. This is apparently normal despite the problem developing after four months of ownership.
In total it's been to the dealer three times for a total of about six weeks. Each time it came out either the original problem was not fixed or it developed more issues. I can categorically say it's been an absolute pain in the arse. I was really looking forward to taking it on holiday to Wales over Easter but nope. Courtesy car was more than adequate but not quite the same as mincing about in your own set of wheels that you've taken time and effort (and money) to find and buy.
There's an element of bad luck here but it's the inability of the dealership to just fix the bloody thing that's so frustrating and the inevitable 'they all do that' comments as well. I've driven five other models of the same marque and none of them had the same issues. Honestly, they wonder why customers get pissed off when they treat them like morons.
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