How did injury claims company get my details.
Discussion
Hi,
I recently got knocked off my Vespa.
Called AA to recover.
Reported to police.
Taken to hospital in an ambulance/
Called insurers.
Spoke to assessors.
Yesterday I was contacted by a company called "Motomend" - asking about my accident, they had my name, home number, reg. plate and an idea I had an accident but didn't know the details. They were trying to get 3rd party info out of me too.
Transpires they aren't reputable, Google search throws up interesting comments, when I questioned them about how they got my details they hung up.
I've since called my insurance company about this - but I am trying to find out how they got my details as it completely contravenes GDPR.
Any ideas??
I recently got knocked off my Vespa.
Called AA to recover.
Reported to police.
Taken to hospital in an ambulance/
Called insurers.
Spoke to assessors.
Yesterday I was contacted by a company called "Motomend" - asking about my accident, they had my name, home number, reg. plate and an idea I had an accident but didn't know the details. They were trying to get 3rd party info out of me too.
Transpires they aren't reputable, Google search throws up interesting comments, when I questioned them about how they got my details they hung up.
I've since called my insurance company about this - but I am trying to find out how they got my details as it completely contravenes GDPR.
Any ideas??
If they have your reg etc then it will either have been from your insurers or the accident repair people. Insurers like to sell details to make a bit of money which then turns around to bite them as it normally costs them more money with claims etc.
You could try a Subject Access Request to Motomend, if they are in any way legit, they will send you all the info they have on you and should tell you where it came from.
You could try a Subject Access Request to Motomend, if they are in any way legit, they will send you all the info they have on you and should tell you where it came from.
Simes205 said:
Hi,
I recently got knocked off my Vespa.
Called AA to recover.
Reported to police.
Taken to hospital in an ambulance/
Called insurers.
Spoke to assessors.
Yesterday I was contacted by a company called "Motomend" - asking about my accident, they had my name, home number, reg. plate and an idea I had an accident but didn't know the details. They were trying to get 3rd party info out of me too.
Transpires they aren't reputable, Google search throws up interesting comments, when I questioned them about how they got my details they hung up.
I've since called my insurance company about this - but I am trying to find out how they got my details as it completely contravenes GDPR.
Any ideas??
Why does it contravene GDPR? Have you read the privacy policies of all the companies who have your details? Did it state clearly who they share your data with in those policies, you should then be able to tie off who will and wouldn't have shared those details.I recently got knocked off my Vespa.
Called AA to recover.
Reported to police.
Taken to hospital in an ambulance/
Called insurers.
Spoke to assessors.
Yesterday I was contacted by a company called "Motomend" - asking about my accident, they had my name, home number, reg. plate and an idea I had an accident but didn't know the details. They were trying to get 3rd party info out of me too.
Transpires they aren't reputable, Google search throws up interesting comments, when I questioned them about how they got my details they hung up.
I've since called my insurance company about this - but I am trying to find out how they got my details as it completely contravenes GDPR.
Any ideas??
Simes205 said:
55palfers said:
Ambulance crew?
Police officer?
Insurance?
Garage?
AA man?
There's a limited number of options. Proving who called it in is the tricky one.
Yes, my brokers have 'said' it's not them!Police officer?
Insurance?
Garage?
AA man?
There's a limited number of options. Proving who called it in is the tricky one.
it can seep out anywhere.
Insurance companies are very very tight on this at the moment so whilst it's not impossible it's unlikely to have been them.
I had something rather similar, turned out the claims company was part of the same group as the insurance co. Not suprising since the insurance co. wanted nothing to do with the claim itself after 24 hours and passed it to the underwriters leaving me to sort out the mess.
But... the claims co. started my injury claim literally same day.
Since moved insurers
But... the claims co. started my injury claim literally same day.
Since moved insurers
Do bear in mind many people who just claim GDPR haven't actually read the privacy policy of the companies they sign up with. The AA for instance is allowed to share your personal data with the following, sourced from their privacy policy:
-AA Group companies and service providers
-Business partners (for example, financial services institutions, insurers), account beneficiaries, or others who are a part of providing your products and services or operating our business including the Bank of Ireland (UK) plc, Northridge NIIB Group Ltd, trading as Northridge --Finance and Marshall Leasing Ltd, trading as Marshall Leasing.
-Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
-Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
-Credit Reference and Fraud Prevention Agencies (see below)
-Market research organisations who help us to develop and improve our products and services
Don't assume its data theft, GDPR malpractice etc. without reading the privacy policy of all the touch points you have handed your data to. The above is just the AA, how many other touch points have you been to during the process who also have a long list of companies they share your data with. GDPR is not about companies being unable to share your data with others, its about them disclosing who they do share them with.
-AA Group companies and service providers
-Business partners (for example, financial services institutions, insurers), account beneficiaries, or others who are a part of providing your products and services or operating our business including the Bank of Ireland (UK) plc, Northridge NIIB Group Ltd, trading as Northridge --Finance and Marshall Leasing Ltd, trading as Marshall Leasing.
-Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
-Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
-Credit Reference and Fraud Prevention Agencies (see below)
-Market research organisations who help us to develop and improve our products and services
Don't assume its data theft, GDPR malpractice etc. without reading the privacy policy of all the touch points you have handed your data to. The above is just the AA, how many other touch points have you been to during the process who also have a long list of companies they share your data with. GDPR is not about companies being unable to share your data with others, its about them disclosing who they do share them with.
eybic said:
If they have your reg etc then it will either have been from your insurers or the accident repair people. Insurers like to sell details to make a bit of money which then turns around to bite them as it normally costs them more money with claims etc.
You could try a Subject Access Request to Motomend, if they are in any way legit, they will send you all the info they have on you and should tell you where it came from.
You could try a Subject Access Request to Motomend, if they are in any way legit, they will send you all the info they have on you and should tell you where it came from.
Simes205 said:
Yes, my brokers have 'said' it's not them!
Related:Had an accident a couple of months ago.
Very quickly started getting ambulance chasing calls from a company in Liverpool. Always GiffGaff mobile numbers, various company names claimed, none of which exist. So can't go down the SAR / GDPR route.
Have had about 20 calls so far.
They have my name, reg number and the location the hire car was dropped off.
The only company that have all those details is the third party insurer.
They claim it's not them and are not interested in discussing it - but agree only they have this information.
Suggestions on next steps welcomed!
coldel said:
Do bear in mind many people who just claim GDPR haven't actually read the privacy policy of the companies they sign up with. The AA for instance is allowed to share your personal data with the following, sourced from their privacy policy:
-AA Group companies and service providers
-Business partners (for example, financial services institutions, insurers), account beneficiaries, or others who are a part of providing your products and services or operating our business including the Bank of Ireland (UK) plc, Northridge NIIB Group Ltd, trading as Northridge --Finance and Marshall Leasing Ltd, trading as Marshall Leasing.
-Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
-Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
-Credit Reference and Fraud Prevention Agencies (see below)
-Market research organisations who help us to develop and improve our products and services
Don't assume its data theft, GDPR malpractice etc. without reading the privacy policy of all the touch points you have handed your data to. The above is just the AA, how many other touch points have you been to during the process who also have a long list of companies they share your data with. GDPR is not about companies being unable to share your data with others, its about them disclosing who they do share them with.
Away with you and your sense. Everyone knows that GDPR meant that nobody was ever allowed to talk to anyone ever again under any circumstances about anything. -AA Group companies and service providers
-Business partners (for example, financial services institutions, insurers), account beneficiaries, or others who are a part of providing your products and services or operating our business including the Bank of Ireland (UK) plc, Northridge NIIB Group Ltd, trading as Northridge --Finance and Marshall Leasing Ltd, trading as Marshall Leasing.
-Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
-Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
-Credit Reference and Fraud Prevention Agencies (see below)
-Market research organisations who help us to develop and improve our products and services
Don't assume its data theft, GDPR malpractice etc. without reading the privacy policy of all the touch points you have handed your data to. The above is just the AA, how many other touch points have you been to during the process who also have a long list of companies they share your data with. GDPR is not about companies being unable to share your data with others, its about them disclosing who they do share them with.
Strange coincidence, OP.
Last week I didn't get knocked off my bike.
I didn't report it, or involve my insurers.
Two days later I got a phone call from [can't remember who] who had my home number and name and who quizzed me about 'the recent accident you had, Mr Rooster'.
I suspect in your case that it's a 50/50 chance that they actually knew nowt, but went fishing the same as they did with me.
Last week I didn't get knocked off my bike.
I didn't report it, or involve my insurers.
Two days later I got a phone call from [can't remember who] who had my home number and name and who quizzed me about 'the recent accident you had, Mr Rooster'.
I suspect in your case that it's a 50/50 chance that they actually knew nowt, but went fishing the same as they did with me.
I have never had cause to claim but last year I witnessed a damage only RTC. I gave the injured party my details and subsequently his insurers sent me a statement form. A day later they called. Now I regularly get automated "Hi, it's about your accident.." calls.
I don't give this particular mobile number out as a rule, but as it's the one I remember, I did give it to the guy on the roadside. All I was trying to do was help the guy and his shocked and upset family out. Now I'm getting several hassling calls a week.
I don't give this particular mobile number out as a rule, but as it's the one I remember, I did give it to the guy on the roadside. All I was trying to do was help the guy and his shocked and upset family out. Now I'm getting several hassling calls a week.
Unfortunately, there will always be the occasional bent cop who will access data they shouldn’t. My force has really tightened up in recent years, with most stuff we access having a “check box warning” after the log in screen, warning it’s a criminal and discipline offence to even access data if it’s not for a “policing purpose”, never mind actually doing anything with it. There are a lot more people being disciplined for it, with some getting sacked and/or prosecuted in the criminal courts. There are regular global email warnings, as well as stuff posted on our intranet. It’s tricky for anyone to claim they “didn’t know”.
I remember seeing this in the news a while back and a quick Google throws up a load of results for this guy and his wife. Ultimately, he’s not gained anything from it. He’s lost his job, as has his wife, he’s had to go to prison and has to pay back all the money he’s made. OK, they’ve enjoyed some holidays, but I’m not sure I’d swap two weeks in the sun every so often for five years in prison (reduced on appeal to four). I’d hate prison under any circumstance, but I’d say it’s a place you really don’t want to be as an ex-cop. Even being segregated for your own safety can’t be much fun - you’ll be with sex offenders and the like.
He and his wife are no doubt “unemployable”, at least in any meaningful, well paid work, I guess they’ve probably defaulted on the mortgage too and lost their house. Good luck ever getting another mortgage and I suspect even renting anywhere that’s not an utter dive could prove tricky. I do hope they’ve lost their pensions as well (I guess they’d get their contributions back).
There are a load of other links if you Google The guy’s name, but I thought I’d go with the police one as I’d like to assume that’s the most factually correct. Sensationalist Daily Mail-type links are also available, should you need to know the value of his (former) home. Personally, I’m glad he’s gone and glad he’s in prison. And frankly, anyone still involved in this type of shenanigans deserves all they get, because you’d have to be terminally stupid to do it after all the warnings (undoubtedly there are still cops who ARE that stupid, so good riddance to them).
https://www.lancashire.police.uk/news/2018/may/for...
I remember seeing this in the news a while back and a quick Google throws up a load of results for this guy and his wife. Ultimately, he’s not gained anything from it. He’s lost his job, as has his wife, he’s had to go to prison and has to pay back all the money he’s made. OK, they’ve enjoyed some holidays, but I’m not sure I’d swap two weeks in the sun every so often for five years in prison (reduced on appeal to four). I’d hate prison under any circumstance, but I’d say it’s a place you really don’t want to be as an ex-cop. Even being segregated for your own safety can’t be much fun - you’ll be with sex offenders and the like.
He and his wife are no doubt “unemployable”, at least in any meaningful, well paid work, I guess they’ve probably defaulted on the mortgage too and lost their house. Good luck ever getting another mortgage and I suspect even renting anywhere that’s not an utter dive could prove tricky. I do hope they’ve lost their pensions as well (I guess they’d get their contributions back).
There are a load of other links if you Google The guy’s name, but I thought I’d go with the police one as I’d like to assume that’s the most factually correct. Sensationalist Daily Mail-type links are also available, should you need to know the value of his (former) home. Personally, I’m glad he’s gone and glad he’s in prison. And frankly, anyone still involved in this type of shenanigans deserves all they get, because you’d have to be terminally stupid to do it after all the warnings (undoubtedly there are still cops who ARE that stupid, so good riddance to them).
https://www.lancashire.police.uk/news/2018/may/for...
littleredrooster said:
Strange coincidence, OP.
Last week I didn't get knocked off my bike.
I didn't report it, or involve my insurers.
Two days later I got a phone call from [can't remember who] who had my home number and name and who quizzed me about 'the recent accident you had, Mr Rooster'.
I suspect in your case that it's a 50/50 chance that they actually knew nowt, but went fishing the same as they did with me.
Less than a week after two family members were killed in a car accident, we received a call that started with, "I'm calling about the car accident."Last week I didn't get knocked off my bike.
I didn't report it, or involve my insurers.
Two days later I got a phone call from [can't remember who] who had my home number and name and who quizzed me about 'the recent accident you had, Mr Rooster'.
I suspect in your case that it's a 50/50 chance that they actually knew nowt, but went fishing the same as they did with me.
It quickly transpired they knew nothing about the real accident and it was just a cold-calling coincidence, hoping we'd had a car park shunt or something. The amount of f
ks they could have offed can only be measured on a celestial scale.Best one I had recently was a "robo" call that asked if I'd had an accident. I played along and said "Yes" and it connected me to someone who went through the usual spiel.
Caller: "Your call may be recorded for quality & training purposes"
Me: "Excellent, just so you're aware, this call is also recorded" (All calls on my phone are recorded)
Caller: "Errr, so I'm calling about the accident you had"
Me: "Sorry, I didn't quite catch the name of the company you work for?"
Caller: <click>
They're very cadgey about who they work for and represent.
Caller: "Your call may be recorded for quality & training purposes"
Me: "Excellent, just so you're aware, this call is also recorded" (All calls on my phone are recorded)
Caller: "Errr, so I'm calling about the accident you had"
Me: "Sorry, I didn't quite catch the name of the company you work for?"
Caller: <click>
They're very cadgey about who they work for and represent.
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