Where do I stand...
Discussion
Bought a radiator £500+ from Germany and gave it to a main dealer to fit, cost around £400.
It turns out, after fitting, that the rad is faulty.
Despite the seller being unhelpful (another story), I'm hopeful that a refund will be secured via PP, who in the past have been helpful.
My main concern is that I'm going to have another £400 lumped onto an already eye-watering bill (lots of other work being done) as a result of being supplied with faulty goods.
However when I tried to raise the consequential loss aspect with PP, she either did, not or chose not to, understand the issue. I've escalated the matter and await further contact.
Has anyone else come across this situation, and any ideas where I stand or on a way forward?
Thanks folks.
It turns out, after fitting, that the rad is faulty.
Despite the seller being unhelpful (another story), I'm hopeful that a refund will be secured via PP, who in the past have been helpful.
My main concern is that I'm going to have another £400 lumped onto an already eye-watering bill (lots of other work being done) as a result of being supplied with faulty goods.
However when I tried to raise the consequential loss aspect with PP, she either did, not or chose not to, understand the issue. I've escalated the matter and await further contact.
Has anyone else come across this situation, and any ideas where I stand or on a way forward?
Thanks folks.
Common for suppliers of goods to offer refunds on the item itself but you'll often find their T&Cs exclude consequential damage/costs arising of the item failing.
I suspect you may also find that if you chose to start any court action it may be under German law & in a German court as that is where your supplier is located.
As ever, I stand to be corrected by our learned colleagues!
What would the radiator have cost if supplied by the main dealer?
I suspect you may also find that if you chose to start any court action it may be under German law & in a German court as that is where your supplier is located.
As ever, I stand to be corrected by our learned colleagues!
What would the radiator have cost if supplied by the main dealer?
Edited by paintman on Friday 7th June 09:15
paintman said:
Common for suppliers of goods to offer refunds on the item itself but you'll often find their T&Cs exclude consequential damage/costs arising of the item failing.
I suspect you may also find that if you chose to start any court action it may be under German law & in a German court as that is where your supplier is located.
As ever, I stand to be corrected by our learned colleagues!
What would the radiator have cost if supplied by the main dealer?
That was my guess although the seller is being difficult about their T&C's, only providing them in German (and they're quite long!I suspect you may also find that if you chose to start any court action it may be under German law & in a German court as that is where your supplier is located.
As ever, I stand to be corrected by our learned colleagues!
What would the radiator have cost if supplied by the main dealer?
Edited by paintman on Friday 7th June 09:15
There is a German small courts claim that will deal with claims up to six hundred euros.
Dealer supply would have been thirteen quid short of a grand.
This was the situation when I was in main dealer parts.
Parts that failed that were bought from and fitted by the main dealer would be replaced AND fitted under warranty.
Parts that were sold to the trade would also, under certain conditions, benefit as above.
Parts that were sold over the counter/mail order NEVER had labour cover for obvious reasons. This was the case for all the half dozen or so marques I worked for.
Parts that failed that were bought from and fitted by the main dealer would be replaced AND fitted under warranty.
Parts that were sold to the trade would also, under certain conditions, benefit as above.
Parts that were sold over the counter/mail order NEVER had labour cover for obvious reasons. This was the case for all the half dozen or so marques I worked for.
Hammer67 said:
This was the situation when I was in main dealer parts.
Parts that failed that were bought from and fitted by the main dealer would be replaced AND fitted under warranty.
Parts that were sold to the trade would also, under certain conditions, benefit as above.
Parts that were sold over the counter/mail order NEVER had labour cover for obvious reasons. This was the case for all the half dozen or so marques I worked for.
As a matter of interest, what are the obvious reasons. In my case the rad was delivered to the dealer in the original unopened packaging. Dealer is saying that there is a faulty (and therefore leaking seam). Don't the likes of Behr/Hella test there rads before they leave the factory? Or is that too old school....Parts that failed that were bought from and fitted by the main dealer would be replaced AND fitted under warranty.
Parts that were sold to the trade would also, under certain conditions, benefit as above.
Parts that were sold over the counter/mail order NEVER had labour cover for obvious reasons. This was the case for all the half dozen or so marques I worked for.
zedx19 said:
Not a lot you can do, hardly any warranty will cover consequential loss. Stump it up to experience although I'm guessing there was more to it then saving 80 quid or so?
I think the saving was more like £480 as the cost of just under £1000 was just the rad - he would have to have paid another £400 for fitting...However, its now going to cost more as he will pay two sets of fitting costs I expect. Sometimes the dealers know what they're doing...
RSVR101 said:
Can’t you get it repaired? I’m assuming the seller isn’t interested in having it returned. Claim through PayPal, get it repaired?
I hope to get a full refund through PP. The issue is the consequential loss which I think I will have attempt to recover via German small claims court if PP are unable to assist.IanA2 said:
keirik said:
IanA2 said:
keirik said:
You stand to lose money.
What was the radiator for that it cost so much to buy and fit?
Not relevant to my concerns.What was the radiator for that it cost so much to buy and fit?
k right off.You bought a £500+ rad and paid £400 for fitting, when a dealer-supplied rad would have cost an extra £480 or so but would have given you the benefit of them carrying the risk rather than you.
You might find that you'll end up paying more than £400 to replace the faulty one as well, as the German company is likely to want the rad back before issuing a refund. So the garage will have to remove it, wait for it to be sent back, wait for new one to arrive, then fit it. So they'll have you car in bits cluttering the workshop up for a week or more while all that goes on.
edited to change pricing based on new information becoming available
Edited by boyse7en on Friday 7th June 09:52
mgtony said:
IanA2 said:
As a matter of interest, what are the obvious reasons.
Surely one obvious reason is that a £10 part could have hundreds of pounds worth of labour to fit and if someone claims the part is faulty, then no seller of the £10 part is going to cover the huge labour costs.Had the dealer offered me an OEM rad with less than a 100 plus percent mark up, I would happily have gone with that.
Stupidly I imagined that prestigious OEM's tested their products before leaving the factory.
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