Online blind purchase - faulty goods received

[Uncool]

Hi there,

Would appreciate a quick bit of assistance regarding CRA2015 and it's interpretation here.

Basically, ordered a window blind from an online company, to my measurements.

It arrived, but is faulty, in that the 'slats' don't function as demonstrated on the website pictures, and basically when fully closed do not block the sun. It's basically useless, and not 'as described' (doesn't match the pictures online) nor 'fit for purpose' (the sun still comes straight through the gaps between the slats, so it doesn't work as a blind).

After over 2 weeks from contacting them, and some stalling from their side, I want to return it for my money back. It was never fitted and I notified them straight away of the issues. They want to send out a new one.

Can I enforce a refund, or can they insist on a replacement?

Interested in the law as defined in the CRA 2015..

Thank you!

Simon

[Centurion07]

Why would you not let them supply a replacement of, hopefully, the exact thing you ordered in the first place? If that one turns out to be useless then by all means throw the CRA at them but you ordered a product and if they can supply that product then there's no issue, surely?

The CRA literally spells out the grounds you have for rejection: goods not as described, not fit for purpose, not of reasonable quality. Your blind fulfils two out of those three.

[joropug]

If it's B2G , ours too don't fully close but do stop the light when fitted. We also had a problem in that the top was dented but it's hidden by the valance. They knocked 50 percent off which was a great result.

I'd try holding it up properly first.

[Roo]

Aren't custom made goods treated differently under CRA than off the shelf goods?

[vaud]

Roo said:

Aren't custom made goods treated differently under CRA than off the shelf goods?

Distance Selling Rules yes there are difference for custom made products.
CRA, no, they still have to be fit for purpose, etc

IANAL.