Service center too busy to fix van (warranty)
Discussion
Yesterday my Van blings up "adblue system malfunction - 490 miles remaining"
In reality due to urban usage this probably means 300 miles and 2 weeks if I'm lucky/careful. At zero the van will shut itself down and need recovering to a dealer
All the manufacturers service centers are allegedly booked out for at least a month, I've got it booked in for a "look" and no further info on whether this means it'll actually be fixed. (This fault is a big issue they know all about. I can get it repaired elsewhere I understand at not insignificant cost)
This is a racked out van I need for work, even an alternate van is a PITA and this is pretty shat for a 6 month old van, is there anything worth trying to force something out of them or is it a case of suck it up you're at their mercy?
In reality due to urban usage this probably means 300 miles and 2 weeks if I'm lucky/careful. At zero the van will shut itself down and need recovering to a dealer
All the manufacturers service centers are allegedly booked out for at least a month, I've got it booked in for a "look" and no further info on whether this means it'll actually be fixed. (This fault is a big issue they know all about. I can get it repaired elsewhere I understand at not insignificant cost)
This is a racked out van I need for work, even an alternate van is a PITA and this is pretty shat for a 6 month old van, is there anything worth trying to force something out of them or is it a case of suck it up you're at their mercy?
Sounds more like ford transit tbh we have loads of ad blue fault 500miles remaining to non start faults in and often its nothing to do with the ad blue but a engine releated part injector etc which is all what aa are recovering to us atm big issue with ford 2.0 Eco blue engines.
What we find is we can fault the vehicle but getting the parts take an age so you be stuck without your van either way. I would try and find a local garage that be able to at least read the faults too see if its something that can be fixed simply like a forced regen if you need your van etc. Apart from that its contacting dealers too see who h one can do it the soonest but most are booked in a good few weeks in advance and most don't like warranty work as manufacture pay s
t rates for often complex investigations/repairs.
What we find is we can fault the vehicle but getting the parts take an age so you be stuck without your van either way. I would try and find a local garage that be able to at least read the faults too see if its something that can be fixed simply like a forced regen if you need your van etc. Apart from that its contacting dealers too see who h one can do it the soonest but most are booked in a good few weeks in advance and most don't like warranty work as manufacture pay s
t rates for often complex investigations/repairs.The only way is to let it break down and the get it recovered under the manufactures recovery scheme, anything recovered in has to be looked at quicker than booking it in via the service desk, however this isn't going to help you with regards work. You may have to make do with a loan or hired van.
My dad recently went from a VW T5, bought with 105k for £5k, and sold at 205k about 6 years later with only one breakdown in that time (driveshaft). Whichever way you cut it, that’s good going.
Recently upgraded to a T6, bought at 50k for £15k. Had a major issue not long after buying (mixing oil and water), turned out to be £450 part only. It also has a recurring DPF fault which clearly is a ticking time bomb.
I’m sure it’s not only VWs with problems, fellow tradesmen have issues with Renault Trafics and Ford Transits. Such a shame that modern vans don’t seem up to the job like the older models.
Recently upgraded to a T6, bought at 50k for £15k. Had a major issue not long after buying (mixing oil and water), turned out to be £450 part only. It also has a recurring DPF fault which clearly is a ticking time bomb.
I’m sure it’s not only VWs with problems, fellow tradesmen have issues with Renault Trafics and Ford Transits. Such a shame that modern vans don’t seem up to the job like the older models.
stevemcs said:
The only way is to let it break down and the get it recovered under the manufactures recovery scheme, anything recovered in has to be looked at quicker than booking it in via the service desk, however this isn't going to help you with regards work. You may have to make do with a loan or hired van.
Or 'walking wounded' into the supplying dealer is also an idea to get it seen to quicker.Blanco92 said:
My dad recently went from a VW T5, bought with 105k for £5k, and sold at 205k about 6 years later with only one breakdown in that time (driveshaft). Whichever way you cut it, that’s good going.
Recently upgraded to a T6, bought at 50k for £15k. Had a major issue not long after buying (mixing oil and water), turned out to be £450 part only. It also has a recurring DPF fault which clearly is a ticking time bomb.
I’m sure it’s not only VWs with problems, fellow tradesmen have issues with Renault Trafics and Ford Transits. Such a shame that modern vans don’t seem up to the job like the older models.
its crap isn't it, I got rid of a vito I'd owned since new as at 85k it was failing and I lost faith in it, I never lost use of it for several weeks though!Recently upgraded to a T6, bought at 50k for £15k. Had a major issue not long after buying (mixing oil and water), turned out to be £450 part only. It also has a recurring DPF fault which clearly is a ticking time bomb.
I’m sure it’s not only VWs with problems, fellow tradesmen have issues with Renault Trafics and Ford Transits. Such a shame that modern vans don’t seem up to the job like the older models.
I wonder if adblue delete will become the next dpf delete as people try to make this junk work.
Teddy Lop said:
Yesterday my Van blings up "adblue system malfunction - 490 miles remaining"
In reality due to urban usage this probably means 300 miles and 2 weeks if I'm lucky/careful. At zero the van will shut itself down and need recovering to a dealer
All the manufacturers service centers are allegedly booked out for at least a month, I've got it booked in for a "look" and no further info on whether this means it'll actually be fixed. (This fault is a big issue they know all about. I can get it repaired elsewhere I understand at not insignificant cost)
This is a racked out van I need for work, even an alternate van is a PITA and this is pretty shat for a 6 month old van, is there anything worth trying to force something out of them or is it a case of suck it up you're at their mercy?
How about trying the:In reality due to urban usage this probably means 300 miles and 2 weeks if I'm lucky/careful. At zero the van will shut itself down and need recovering to a dealer
All the manufacturers service centers are allegedly booked out for at least a month, I've got it booked in for a "look" and no further info on whether this means it'll actually be fixed. (This fault is a big issue they know all about. I can get it repaired elsewhere I understand at not insignificant cost)
This is a racked out van I need for work, even an alternate van is a PITA and this is pretty shat for a 6 month old van, is there anything worth trying to force something out of them or is it a case of suck it up you're at their mercy?
method?
Blanco92 said:
My dad recently went from a VW T5, bought with 105k for £5k, and sold at 205k about 6 years later with only one breakdown in that time (driveshaft). Whichever way you cut it, that’s good going.
Recently upgraded to a T6, bought at 50k for £15k. Had a major issue not long after buying (mixing oil and water), turned out to be £450 part only. It also has a recurring DPF fault which clearly is a ticking time bomb.
I’m sure it’s not only VWs with problems, fellow tradesmen have issues with Renault Trafics and Ford Transits. Such a shame that modern vans don’t seem up to the job like the older models.
Its not manufactures its euro 6/6.2 its killing diesels they simply can't get these vans past it and get good reliability. Vw is in so much crap about it they will be using fords 2.0 Eco blue engines which are suffering with loads of injector faults engines failing/timing belts snapping as it is. Recently upgraded to a T6, bought at 50k for £15k. Had a major issue not long after buying (mixing oil and water), turned out to be £450 part only. It also has a recurring DPF fault which clearly is a ticking time bomb.
I’m sure it’s not only VWs with problems, fellow tradesmen have issues with Renault Trafics and Ford Transits. Such a shame that modern vans don’t seem up to the job like the older models.
My transit uses far more adblue than I expected - it’s a pain. In fact it’s reminded me that the bloody light is on now and needs sorting.
Faced with that message, assuming turning on and off did not clearing, and the lack of a fix I’d be tweeting the manufacturer and emailing the ceo. It’s not acceptable to say wait for it to breakdown, but if it needs a fix then I guess some inconvenience is unavoidable.
Not liking the stories of transits though..
Faced with that message, assuming turning on and off did not clearing, and the lack of a fix I’d be tweeting the manufacturer and emailing the ceo. It’s not acceptable to say wait for it to breakdown, but if it needs a fix then I guess some inconvenience is unavoidable.
Not liking the stories of transits though..
Presumably the selling dealer made money on the deal and supplied the warranty. I’d try the embarrassing them into sorting it route. Go and see the Dealer Principal, insist you’ll wait for him if he’s busy, say you’ll put it up on social media or hang around the site telling their customers your experience.
Legally though - a warranty that cannot be used in a timely manner must be a breach of contract surely. I’d have thought you can give them an ultimatum that either they fix it by XXXX or you go elsewhere and bill them the cost??
Legally though - a warranty that cannot be used in a timely manner must be a breach of contract surely. I’d have thought you can give them an ultimatum that either they fix it by XXXX or you go elsewhere and bill them the cost??
I've got a fleet of 12 VW T6's and 4 Transit Customs, all Euro 6.
The Transits have been the bigger pain by far, not to mention an utterly hopeless main dealer in my area.
But if you overfill the T6 you damage an Adblue quality sensor, pay heed to what the display is telling you regarding how much to top up by.
Plus imagine my joy when a member of staff filled his T6 diesel tank with Adblue and caused £7k worth of damage.
No doubt that these emission systems are going to become a massive costly pain once these Euro 6 vans go out of warranty.
The days of any Transporter/Transit/Relay/Sprinter doing 100,000's of miles with just minor servicing are long gone.
The Transits have been the bigger pain by far, not to mention an utterly hopeless main dealer in my area.
But if you overfill the T6 you damage an Adblue quality sensor, pay heed to what the display is telling you regarding how much to top up by.
Plus imagine my joy when a member of staff filled his T6 diesel tank with Adblue and caused £7k worth of damage.
No doubt that these emission systems are going to become a massive costly pain once these Euro 6 vans go out of warranty.
The days of any Transporter/Transit/Relay/Sprinter doing 100,000's of miles with just minor servicing are long gone.
The stringent the emissions regulations the more complex the engines have become. I think it is also how this vans are driven. Most cars these days will do easily 150-200k, they are mechanically sound if driven in a mix of motorway/city and with some mechanical sympathy.
I see a lot of vans, being revved really hard from cold and driven without any mechanically sympathy, it's like it's too hard to change gears!! Also if they are driving only in town then obviously DPF/etc will clog/fail. Long gone are the n/a diesels with no DPF.
I think 200k is reasonable for a work car and a van should be able to do that. much more than that is not really within what was design for even though in many case they can and will do megamiles. I am surprised these vans last at all with the abuse I see on my commute.
White vans are, without a doubt, the fastest vehicles on the road.
I see a lot of vans, being revved really hard from cold and driven without any mechanically sympathy, it's like it's too hard to change gears!! Also if they are driving only in town then obviously DPF/etc will clog/fail. Long gone are the n/a diesels with no DPF.
I think 200k is reasonable for a work car and a van should be able to do that. much more than that is not really within what was design for even though in many case they can and will do megamiles. I am surprised these vans last at all with the abuse I see on my commute.
White vans are, without a doubt, the fastest vehicles on the road.
stevemcs said:
The only way is to let it break down and the get it recovered under the manufactures recovery scheme, anything recovered in has to be looked at quicker than booking it in via the service desk, however this isn't going to help you with regards work. You may have to make do with a loan or hired van.
Good luck with that one! The manufacturer who I believe this is about do not follow that rule.You will get a hire van for the duration, once it breaks down. However if I were you, then I would book the vehicle in with the dealership now, and hope your van makes it that far. If not, then at least you are booked in.
CrgT16 said:
The stringent the emissions regulations the more complex the engines have become. I think it is also how this vans are driven. Most cars these days will do easily 150-200k, they are mechanically sound if driven in a mix of motorway/city and with some mechanical sympathy.
I see a lot of vans, being revved really hard from cold and driven without any mechanically sympathy, it's like it's too hard to change gears!! Also if they are driving only in town then obviously DPF/etc will clog/fail. Long gone are the n/a diesels with no DPF.
I think 200k is reasonable for a work car and a van should be able to do that. much more than that is not really within what was design for even though in many case they can and will do megamiles. I am surprised these vans last at all with the abuse I see on my commute.
White vans are, without a doubt, the fastest vehicles on the road.
Isnt this a problem on lots of sites where the pickups etc never go on the main road so stay in the 10-30 site limits and as most pickups and vans are only available in diesel, no petrol options showing on used transits/rangers via a quick search, not sure of others though.I see a lot of vans, being revved really hard from cold and driven without any mechanically sympathy, it's like it's too hard to change gears!! Also if they are driving only in town then obviously DPF/etc will clog/fail. Long gone are the n/a diesels with no DPF.
I think 200k is reasonable for a work car and a van should be able to do that. much more than that is not really within what was design for even though in many case they can and will do megamiles. I am surprised these vans last at all with the abuse I see on my commute.
White vans are, without a doubt, the fastest vehicles on the road.
Im sure there was a thread about this ages ago.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff