Insurance premium cut - costing me money!

[XCP]

I recently insured a car with
They have checked my NCB, and now inform me my premium has reduced by £19.28. Hooray!

There is a £30 charge for this 'amendment' Not hoorah!

I now apparently owe them £10.72 which they intend taking from my account in a weeks time.

Is it me or is this utterly bonkers?

Mod edit: No N&S (that includes cryptic clues).

Edited by Scrump on Thursday 7th November 13:55

[Saleen836]

Can you not tell them to leave the premium as it is and keep the reduction?

[ging84]

Saleen836 said:

Can you not tell them to leave the premium as it is and keep the reduction?

then he'll probably ow them £60

[XCP]

Saleen836 said:

Can you not tell them to leave the premium as it is and keep the reduction?

I am going to find a phone number ( all this has been via email so far), and speak to someone . Either this is a scam, or as I say, utterly bonkers.

My premium is reduced by 10%, and I end up paying more!

[Pizzaeatingking]

Was your actual NCB different to what you declared as having when you took the policy out?

[TwigtheWonderkid]

Pizzaeatingking said:

Was your actual NCB different to what you declared as having when you took the policy out?

^^THIS.

You gave them wrong info. Although the correct tinfo is better, it's not better enough to get over the charge for putting right your error.

[CubanPete]

If it's within two weeks can you cancel (cooling off period) and re-insure.


My insurance went up by a few quid when I got married... The basic premium went down, but I didn't qualify for as large a multi car discount, as my wife was more likely to be driving the other (the reduced risk being I can only drive one of my cars at a time) even through she was already on the policy, and has her own car..

[Snails]

TwigtheWonderkid said:

^^THIS.

You gave them wrong info. Although the correct tinfo is better, it's not better enough to get over the charge for putting right your error.

If they don't correct the information, you can be sure that next year the renewal will come through with one year less NCB than it should and then they either have to argue with their current insurer about why it is wrong or try and convince another insurer it is a year more than noted.

[XCP]

TwigtheWonderkid said:

Pizzaeatingking said:

Was your actual NCB different to what you declared as having when you took the policy out?

^^THIS.

You gave them wrong info. Although the correct tinfo is better, it's not better enough to get over the charge for putting right your error.

I have only insured the car for one year. Therefore one year no claims bonus ie. nil actually. as one year does not count. I sent them the renewal to prove this. I told them when completing the proposal that this was the case. They have decided to reduce my premium for some reason, quoting NCB, hence this situation. I have not given them any wrong info.

I am considering cancelling and going somewhere else unless this is resolved.

[steveo3002]

cancel while you can

[TwigtheWonderkid]

XCP said:

TwigtheWonderkid said:

Pizzaeatingking said:

Was your actual NCB different to what you declared as having when you took the policy out?

^^THIS.

You gave them wrong info. Although the correct tinfo is better, it's not better enough to get over the charge for putting right your error.

I have only insured the car for one year. Therefore one year no claims bonus ie. nil actually. as one year does not count.

What do you mean 1 yr doesn't count? Why not? If you had 1 year, and told them nil, that would explain it. Why do you think you shouldn't have 1 year?

[XCP]

TwigtheWonderkid said:

What do you mean 1 yr doesn't count? Why not? If you had 1 year, and told them nil, that would explain it. Why do you think you shouldn't have 1 year?

Because the insurers NCB doesn't kick in after 1 year. Costing me an extra tenner isn't much of a bonus anyway in my view.

I've just checked the email from my previous insurer.' NCD 0 years.' There in black and white. Forwarded to my current insurer. ( added as edit)

Edited by XCP on Wednesday 6th November 17:06

[Flumpo]

This seems like one of those computer generated scenarios and the company doesn’t give staff the authority to override or do any sensible thinking.

I would think if you can get through to the right person with the authority to override, then you will get the discount and the fee taken off.

[Pizzaeatingking]

XCP said:

TwigtheWonderkid said:

What do you mean 1 yr doesn't count? Why not? If you had 1 year, and told them nil, that would explain it. Why do you think you shouldn't have 1 year?

Because the insurers NCB doesn't kick in after 1 year. Costing me an extra tenner isn't much of a bonus anyway in my view.

I've just checked the email from my previous insurer.' NCD 0 years.' There in black and white. Forwarded to my current insurer. ( added as edit)

Edited by XCP on Wednesday 6th November 17:06

'NCD 0' will likely have been what you started with, if it's insured for a year and you haven't claimed it will be 1 years NCD. It would have saved you nearly £20.

[ging84]

What are you jibbering about?
You sent them proof that you have zero years no claims despite it being a renewal after a year?
That all sounds like bks.
I wonder what would have happened if you couldn't provide proof of your zero years no claims, it could have been anything, they might have ended up owing you £5m for your 900 years no claims discount.

[dreamcracker]

Do some people still have to manually prove no claims history?

I haven't needed to for a few years now, as assumed all insurance companies now share this data, and never been asked to prove it.


The trouble with these budget insurance companies is they make up for their low cost premiums with lots of admin fees.

[TwigtheWonderkid]

XCP said:

Because the insurers NCB doesn't kick in after 1 year.

Well at what point do you think you earn 1 year's ncb?

[XCP]

TwigtheWonderkid said:

XCP said:

Because the insurers NCB doesn't kick in after 1 year.

Well at what point do you think you earn 1 year's ncb?

I assumed ( wrongly perhaps) that you needed more than 1 year claim free to earn NCB. That is certainly what the email from my previous insurer which I forwarded to my current insurer, implied.

It still defies logic that I end up out of pocket having had the discount applied.

[TwigtheWonderkid]

XCP said:

TwigtheWonderkid said:

XCP said:

Because the insurers NCB doesn't kick in after 1 year.

Well at what point do you think you earn 1 year's ncb?

I assumed ( wrongly perhaps) that you needed more than 1 year claim free to earn NCB. That is certainly what the email from my previous insurer which I forwarded to my current insurer, implied.

It still defies logic that I end up out of pocket having had the discount applied.

Nope, you get 1 yr ncb on the first anniversary of your first policy, if you've been claim free. You probably asked them how much bonus you had, in the run up to the first renewal, at which point it was none.

It doesn't really defy logic. Like booking a hotel that charges £40/night, and charges £50 to make any changes to your reservation.

You book for 5 nights, pay £200, then call them up to say you only need 4 nights. You get £40 back, but owe them a tenner because it costs £50 to make a change!

[XCP]

I guess I suck it up and celebrate 2 years NCB in a years time. ( he says, tempting fate in a reckless manner).

Still saved me £60 by not automatically renewing!