Leather sofa warranty
Discussion
I purchased a sofa on credit card in November 2018. Earlier this year before lockdown I noticed the sofa was peeling the leather. I contacted the store and they said they would deal with it, which they did, they agreed to take the sofa back and repair it. I then had an email off them saying there was a mistake and the warranty was only 12 months and they could collect it for repair at my expense. The terms and conditions on the receipt are very vague and do not mention warranty period.
Is a piece of furniture expected to last a certain time?
Is a piece of furniture expected to last a certain time?
Ignore the warranty - you have the Consumer Rights Act on your side. There's a wealth of information on the internet (here is a good start: https://www.moneysavingexpert.com/reclaim/consumer.... As it's older than 6 months, you will need to provide an independent report to show it's an inherent defect - the retailer should reimburse you for the cost if the report proves you right. The retailer can choose to repair, replace or refund you - their choice.
How much was it? A cheap leather sofa wouldn't be expected to be as durable as an expensive, high quality one. Are you certain it's defective and not down to damage caused in the home?
Hopefully if you push back and quote the right legislation they will back down and help you.
How much was it? A cheap leather sofa wouldn't be expected to be as durable as an expensive, high quality one. Are you certain it's defective and not down to damage caused in the home?
Hopefully if you push back and quote the right legislation they will back down and help you.
wjwren said:
£1350, it isnt an Italian nappa sofa, but at 18 months old I would of expected it to of held up better. Looking on the reviews online I am not the only one with the same issue.
Sounds like you have a good case then. Push back firmly but politely and hopefully they will do the right thing.Hi,
I'm in a similar positon to the OP, bought two leather sofas, they were delivered in Feb 2022, one piece of the smaller leather settee is peeling daily, it's a tiny square, won't be long till it's completely ruined. It's also started to peel in other places as well.
I have no kids, no dogs and spend most of my time at work, the settee has barely been used.
Settee company have said as it's older than 18 months, there's a call out charge of £75, but if it's found to be a manufacturers defect, they will repair it free of charge. I'm just worried they'll come out then state 'it's clearly wear and tear', how do I prove otherwise? The other settee I have is totally fine (at the minute), is this enough proof?
Should I just take it on the chin and purchase new ones when I move in 18 months?
I should add I took out 0% finance on them, and still have over 12 months left to pay on them, if this changes anything?
EDIT: Just done a full inspection of the settee in question, it's starting to peel elsewhere, reckon I'm better off just leaving it and buying new settees when I move in 18 or so monmths (which I was going to do anyway).
I'm in a similar positon to the OP, bought two leather sofas, they were delivered in Feb 2022, one piece of the smaller leather settee is peeling daily, it's a tiny square, won't be long till it's completely ruined. It's also started to peel in other places as well.
I have no kids, no dogs and spend most of my time at work, the settee has barely been used.
Settee company have said as it's older than 18 months, there's a call out charge of £75, but if it's found to be a manufacturers defect, they will repair it free of charge. I'm just worried they'll come out then state 'it's clearly wear and tear', how do I prove otherwise? The other settee I have is totally fine (at the minute), is this enough proof?
Should I just take it on the chin and purchase new ones when I move in 18 months?
I should add I took out 0% finance on them, and still have over 12 months left to pay on them, if this changes anything?
EDIT: Just done a full inspection of the settee in question, it's starting to peel elsewhere, reckon I'm better off just leaving it and buying new settees when I move in 18 or so monmths (which I was going to do anyway).
Edited by Leicester Loyal on Sunday 31st December 12:22
ked in 3-4 yearsNo idea if this helps, but I have dogs and grandchildren, so furniture has a hard life with us.
After buying my first set of leather furniture new from one of the main retail suppliers (I cannot remember which one now), I vowed never to do that again.
The leather showed its cheapness within a couple of years and it ended up in the skip after 5.
My policy now is to decide on a colour and approximate style, and then watch the local adverts and Ebay for something suitable to come up, having decided what kind of style, whether reclining and electric or manual, and having measured the space and so knowing what will fit.
They don't last for ever, but frankly, a bit like the joy of running a shed as your car, I don't care.
The most recent purchase was a cream leather Lay-z-boy, electric reclining 3 seat sofa and chair.
Retail price £3,100. To you sir, £150.
The owner had an immaculate house, immaculate almost brand new cars, one hybrid and one electric, and clearly took care of things.
His wife had decided on a change, new furniture was arriving the following day, and so these were for sale.
About 2 years old, not a mark on them.
All I had to do was collect them, and my horse trailer did the job.
The previous set was similar, but even better quality leather. This time £82, from the home of a couple who had moved into sheltered accomodation.
We still have it, and it has so far lasted about 7 years.
After buying my first set of leather furniture new from one of the main retail suppliers (I cannot remember which one now), I vowed never to do that again.
The leather showed its cheapness within a couple of years and it ended up in the skip after 5.
My policy now is to decide on a colour and approximate style, and then watch the local adverts and Ebay for something suitable to come up, having decided what kind of style, whether reclining and electric or manual, and having measured the space and so knowing what will fit.
They don't last for ever, but frankly, a bit like the joy of running a shed as your car, I don't care.
The most recent purchase was a cream leather Lay-z-boy, electric reclining 3 seat sofa and chair.
Retail price £3,100. To you sir, £150.
The owner had an immaculate house, immaculate almost brand new cars, one hybrid and one electric, and clearly took care of things.
His wife had decided on a change, new furniture was arriving the following day, and so these were for sale.
About 2 years old, not a mark on them.
All I had to do was collect them, and my horse trailer did the job.
The previous set was similar, but even better quality leather. This time £82, from the home of a couple who had moved into sheltered accomodation.
We still have it, and it has so far lasted about 7 years.
Edited by QBee on Tuesday 2nd January 14:48
Just bear in mind that a whole hide of top grain, top quality leather is around £250. A full-leather 3 piece suite will take about 10 hides.
But, there are ways of making a hide go further. After the "top grain" come the "splits" - where the under layers of the hide are split away and artificially surfaced. Can still be decent quality.
Then there is the stuff that is made like chipboard from leather fibres that have been mashed up, rolled out and refinished - "bonded leather". Not much better than cardboard.
Unfortunately, all grades can be called "real leather"; You pay for what you get.
But, there are ways of making a hide go further. After the "top grain" come the "splits" - where the under layers of the hide are split away and artificially surfaced. Can still be decent quality.
Then there is the stuff that is made like chipboard from leather fibres that have been mashed up, rolled out and refinished - "bonded leather". Not much better than cardboard.
Unfortunately, all grades can be called "real leather"; You pay for what you get.
USB chargers in the sofa, I thought this forum had more class.
Reminds me of Geordie Sofas.
https://youtu.be/Vh6qXrICfD4?si=nxaWBqLLx1IPAaFJ
Reminds me of Geordie Sofas.
https://youtu.be/Vh6qXrICfD4?si=nxaWBqLLx1IPAaFJ
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