accident claim confusion
Discussion
Hi guys, I am after a bit of advice if this is the right place?
Had an accident, chap made an illegal U-turn in front of me that resulted in me crashing into him and come of the bike (the bike still has outstanding finance).
Now I've informed my insurance (lexham) and fill in all statement info inc pictures. They provided me with a replacement bike, matched CC`s but it's one old (`15) nasty dirty (not washed) bike with engine oil looking like milk, and even found some cracks in the fairing. They told me that excess will be 600 quid in case of any damage to it.
They passed me onto the personal injury team that phoned me, and after like a minute brief conversation they told me that injuries will become less painful or others will arise after about a week post-accident and told me they will be in touch.
Since then, the third party insurance has contacted me, was very nice on the phone, admitted full fault of their client, and offered me to take care of everything including hire vehicle with 50 quid for excess and with a plethora of to chose from.
about a week before the accident I've received a renewal letter from my insurance, and about 4 days after the accident ive received another one that already went over 200 quid up.
I know generally, the third-party insurers want just quickly sort the thing out and be done with it, possibly save some money, but they seemed quite a bit nicer on the phone (it's one of the big ones' Direct Line).
so;
1. should i continue with my insurer even they seem quick to increase my renewal and sorted me with the worst replacement ever?
2. if the third party took full responsibility, dealing with my insurer should mean that I'm claiming from a third party and not my insurance, correct ?(even im letting my insurer deal with it)
3. if so in number 2, technically I should not be losing any no-claims as I am not claiming from them, and my premium shouldn't be going up? (technically because we all know the premiums will go up eventually and my no claims wasn't protected)
4. I can go with another injury lawyer and let a third party take care of the bike?
5. since the bike is on finance, I am pretty positive if I request the BMW to assess it - they will say hell no, we don't want that back even after pro repair (i may be wrong here, but I don't think it will be financially viable to fix it), so how would that get sorted? would the third party pay rest of the finance on the bike + some to me to the value of the bike pre-accident?
6. anything else anyone can suggest i should do?
apologies for the lengthy post, It is very confusing. Maybe there is a special forum for those things I should be posting on but as a new registrant on Moneysupermarket I cannot post and ask anything yet.
thanks joe
Had an accident, chap made an illegal U-turn in front of me that resulted in me crashing into him and come of the bike (the bike still has outstanding finance).
Now I've informed my insurance (lexham) and fill in all statement info inc pictures. They provided me with a replacement bike, matched CC`s but it's one old (`15) nasty dirty (not washed) bike with engine oil looking like milk, and even found some cracks in the fairing. They told me that excess will be 600 quid in case of any damage to it.
They passed me onto the personal injury team that phoned me, and after like a minute brief conversation they told me that injuries will become less painful or others will arise after about a week post-accident and told me they will be in touch.
Since then, the third party insurance has contacted me, was very nice on the phone, admitted full fault of their client, and offered me to take care of everything including hire vehicle with 50 quid for excess and with a plethora of to chose from.
about a week before the accident I've received a renewal letter from my insurance, and about 4 days after the accident ive received another one that already went over 200 quid up.
I know generally, the third-party insurers want just quickly sort the thing out and be done with it, possibly save some money, but they seemed quite a bit nicer on the phone (it's one of the big ones' Direct Line).
so;
1. should i continue with my insurer even they seem quick to increase my renewal and sorted me with the worst replacement ever?
2. if the third party took full responsibility, dealing with my insurer should mean that I'm claiming from a third party and not my insurance, correct ?(even im letting my insurer deal with it)
3. if so in number 2, technically I should not be losing any no-claims as I am not claiming from them, and my premium shouldn't be going up? (technically because we all know the premiums will go up eventually and my no claims wasn't protected)
4. I can go with another injury lawyer and let a third party take care of the bike?
5. since the bike is on finance, I am pretty positive if I request the BMW to assess it - they will say hell no, we don't want that back even after pro repair (i may be wrong here, but I don't think it will be financially viable to fix it), so how would that get sorted? would the third party pay rest of the finance on the bike + some to me to the value of the bike pre-accident?
6. anything else anyone can suggest i should do?
apologies for the lengthy post, It is very confusing. Maybe there is a special forum for those things I should be posting on but as a new registrant on Moneysupermarket I cannot post and ask anything yet.
thanks joe
The third party insurer is (quite rightly) trying to mitigate the cost with things like insane daily charge for replacement vehicles.
I had an accident about 3 years ago. Third party admitted liability and I dealt directly with their insurers (but did notify mine).
They did offer (genuine) like for like replacement, but I didn't need it so declined.
Only issue I had was that they initially said they could approve the repair if I sent them photos - then changed their mind which delayed things by a few weeks. But other than that, I had no problems with them. And that was also Direct Line.
(I'd also do everything I could to avoid dealing with Accident Claim Management companies, since in my opinion they are below pond scum)
I had an accident about 3 years ago. Third party admitted liability and I dealt directly with their insurers (but did notify mine).
They did offer (genuine) like for like replacement, but I didn't need it so declined.
Only issue I had was that they initially said they could approve the repair if I sent them photos - then changed their mind which delayed things by a few weeks. But other than that, I had no problems with them. And that was also Direct Line.
(I'd also do everything I could to avoid dealing with Accident Claim Management companies, since in my opinion they are below pond scum)
Edited by davek_964 on Monday 22 March 14:03
TwigtheWonderkid said:
davek_964 said:
(I'd also do everything I could to avoid dealing with Accident Claim Management companies, since in my opinion they are below pond scum)
AMCs are just like companies in any other industry. There are very good ones, very bad ones, and some in the middle. I would be calling your insurance company and complaining about the state of the bike they have given you , also say you are not happy with the service you have had from them and do they want you to go to an accident management agency who will supply a newer bike and take over things and this will cost a small fortune .
The big yin said:
I would be calling your insurance company and complaining about the state of the bike they have given you , also say you are not happy with the service you have had from them and do they want you to go to an accident management agency who will supply a newer bike and take over things and this will cost a small fortune .
His insurance company won’t give a toss whether he goes to an AMC or not as they wont be paying the final bill. mjojom said:
2. if the third party took full responsibility, dealing with my insurer should mean that I'm claiming from a third party and not my insurance, correct ?(even im letting my insurer deal with it)
3. if so in number 2, technically I should not be losing any no-claims as I am not claiming from them, and my premium shouldn't be going up? (technically because we all know the premiums will go up eventually and my no claims wasn't protected)
It appears to me that you are making a claim from your insurer, then they are going to claim it from the third parties insurance.3. if so in number 2, technically I should not be losing any no-claims as I am not claiming from them, and my premium shouldn't be going up? (technically because we all know the premiums will go up eventually and my no claims wasn't protected)
So you are likely to lose NCB.
You'd have to claim direct from the third party and not involve your insurers to be sure of keeping your NCB.
Your premium is likely to go up in both cases as having had one accident you are determined to be a higher risk then previously determined.
Bert
BertBert said:
It appears to me that you are making a claim from your insurer, then they are going to claim it from the third parties insurance.
So you are likely to lose NCB.
You'd have to claim direct from the third party and not involve your insurers to be sure of keeping your NCB.
Your premium is likely to go up in both cases as having had one accident you are determined to be a higher risk then previously determined.
Bert
If the OP's own insurer makes a full recovery of their outlay from the tp insurer, then the bonus will not be lost.So you are likely to lose NCB.
You'd have to claim direct from the third party and not involve your insurers to be sure of keeping your NCB.
Your premium is likely to go up in both cases as having had one accident you are determined to be a higher risk then previously determined.
Bert
If the claim is agreed as non fault, then his future premiums may rise, or may not. Not all insurers charge following one non fault accident. Others may do for some people (based on age, vehicle, area) but not for others.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff