Part order cancellation
Discussion
Interesting one here - ordered up some football boots from a national retailer and whilst there also ordered couple of much cheaper items as might as well get them as paying postage for first item. Nothing customised, normal £35 footie boots.
So, next day they email to say the boots aren't in stock. Immediately respond to cancel whole order then as don't want to go ahead with purchase. They state it's already too late to 'cancel' order so can return items once received (but obviously I'll have to pay for postage). Their T&C state that can't change an order once ordered...but it's not me changing the order, it's them.
As the boots aren't available then order them from a second national retailer (again chucking in a couple of other items). And guess what...same thing happens! More fool me
Their T&C state that they will cancel an order if item out of stock, I'd presume that ALL the items bought is the order, rather than each being individual orders.
Anyway, if I can't change an order because forms part of a contract...can they? Not the end of the world but intrigued by the principles. I don't want them to dispatch items which I'll then have to pay to send back, this seem reasonable?
FYI not Amazon! Who for all their faults are much better at this stuff.
So, next day they email to say the boots aren't in stock. Immediately respond to cancel whole order then as don't want to go ahead with purchase. They state it's already too late to 'cancel' order so can return items once received (but obviously I'll have to pay for postage). Their T&C state that can't change an order once ordered...but it's not me changing the order, it's them.
As the boots aren't available then order them from a second national retailer (again chucking in a couple of other items). And guess what...same thing happens! More fool me
Their T&C state that they will cancel an order if item out of stock, I'd presume that ALL the items bought is the order, rather than each being individual orders.Anyway, if I can't change an order because forms part of a contract...can they? Not the end of the world but intrigued by the principles. I don't want them to dispatch items which I'll then have to pay to send back, this seem reasonable?
FYI not Amazon! Who for all their faults are much better at this stuff.
Edited by mikeyr on Tuesday 23 March 11:22
mikeyr said:
FYI not Amazon! Who for all their faults are much better at this stuff.
Retailers and other online stores moan about Amazon taking their business but until they offer the same level of service and make it as easy to return / cancel items it is no surprise that they loose out. I have fallen foul of other online retailers poor term / service too many times and usually "hold my nose" and buy from Amazon 90% of the time, even if it means paying a couple of £s more.Edited by mikeyr on Tuesday 23 March 11:22
Sounds like Sports Direct. I ordered four items, three of which I actually wanted and a fourth just to help offset some of the carriage charge .
They accepted the order then e-mailed me to say the three items were out of stock. I replied to say cancel the order. They said they couldn't. I could send it back at my expense but wouldn't get either carriage charges back.
So my make-weight item costing £6.00 ended up costing me £10.99.
After a 'discussion' with them they ended up agreeing to refund both costs if I opened up the ticket for the complaint and contacted the same agent. To be honest I just couldn't be bothered for the cost involved. I can use the goods for gardening but have resolved never to use Sports Direct again.
They accepted the order then e-mailed me to say the three items were out of stock. I replied to say cancel the order. They said they couldn't. I could send it back at my expense but wouldn't get either carriage charges back.
So my make-weight item costing £6.00 ended up costing me £10.99.
After a 'discussion' with them they ended up agreeing to refund both costs if I opened up the ticket for the complaint and contacted the same agent. To be honest I just couldn't be bothered for the cost involved. I can use the goods for gardening but have resolved never to use Sports Direct again.
ValleyRed said:
Sounds like Sports Direct. I ordered four items, three of which I actually wanted and a fourth just to help offset some of the carriage charge .
They accepted the order then e-mailed me to say the three items were out of stock. I replied to say cancel the order. They said they couldn't. I could send it back at my expense but wouldn't get either carriage charges back.
So my make-weight item costing £6.00 ended up costing me £10.99.
.
yes They accepted the order then e-mailed me to say the three items were out of stock. I replied to say cancel the order. They said they couldn't. I could send it back at my expense but wouldn't get either carriage charges back.
So my make-weight item costing £6.00 ended up costing me £10.99.
.
same situationdid wonder about refusing delivery but can then see me getting charged extra delivery for the return and then having paid for getting nothing. another issue is lots of couriers don't seem to be getting signatures now, expect it'll get left in the porch!
what's frustrating is that SD are still showing the boots as being in stock!
what's frustrating is that SD are still showing the boots as being in stock!
So, you can return goods. But not cancel them within 14 days. Presumably because otherwise nothing could be dispatched for two weeks
Anyway, to conclude, goods delivered today, nothing to sign for (just delivered into porch). Interestingly, the T&C say it needs to be signed for. But then that it might be left in a safe place - so not signed for! I can't be arsed to squabble with them over it now but from a legal standpoint seems all a bit conflicting.
Anyway, to conclude, goods delivered today, nothing to sign for (just delivered into porch). Interestingly, the T&C say it needs to be signed for. But then that it might be left in a safe place - so not signed for! I can't be arsed to squabble with them over it now but from a legal standpoint seems all a bit conflicting.
Terms and Conditions said:
Sports Direct will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. Sports Direct ’couriers will deliver until 9pm in most areas!The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to Sports Direct and SportsDirect.com Retail Ltd. will issue a refund on their behalf. Sports Direct reserves the right to re-charge the delivery cost for re-delivery..
mikeyr said:
So, you can return goods. But not cancel them within 14 days. Presumably because otherwise nothing could be dispatched for two weeks
Anyway, to conclude, goods delivered today, nothing to sign for (just delivered into porch). Interestingly, the T&C say it needs to be signed for. But then that it might be left in a safe place - so not signed for! I can't be arsed to squabble with them over it now but from a legal standpoint seems all a bit conflicting.
Check their 'covid' conditions - as it may have something in there to trump anything in the normal T&Cs.Anyway, to conclude, goods delivered today, nothing to sign for (just delivered into porch). Interestingly, the T&C say it needs to be signed for. But then that it might be left in a safe place - so not signed for! I can't be arsed to squabble with them over it now but from a legal standpoint seems all a bit conflicting.
Terms and Conditions said:
Sports Direct will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. Sports Direct ’couriers will deliver until 9pm in most areas!The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to Sports Direct and SportsDirect.com Retail Ltd. will issue a refund on their behalf. Sports Direct reserves the right to re-charge the delivery cost for re-delivery..
Sports Direct said:
Corona Virus (covid-19) - Deliveries
Keeping our customers, staff and business partners safe is our top priority.We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines.
Don't think they spent too long writing these Keeping our customers, staff and business partners safe is our top priority.We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines.
mikeyr said:
Don't think they spent too long writing these
No, but it's a bit of a catch all to say all bets are off!I haven't signed for a delivery in over a year.
In most cases the bell goes and the parcels are left on the step (or in the porch if the door's unlocked). Some times we're out and we're lucky that the parcel is still on the step when we get back.
Other times the courier puts it on the step, then waits for us to answer, asks us to pick the parcel and then takes a photo as proof of delivery.
Edited by mmm-five on Wednesday 24th March 15:26
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