AC not working after accident
AC not working after accident
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MrJuice

Original Poster:

3,770 posts

185 months

Wednesday 2nd June 2021
quotequote all
My parked car was hit by a car sliding around in the snow in January. That car then hit another car. A neighbour passed on the driver's details

Car was repaired. Came back blowing out hot air. Went back. Came back regassed. Then not working again

The damage to the car was offside front and as part of repair, the offside front AC condenser was replaced. The repair place have the car for a second time and this time sent it to main dealer for diagnostics

Main dealer have said driver side AC condenser is leaking. AC was working fine prior to accident. Now not working fine.

Insurance company have refused to authorise repair. Not sure why because it was too late in the day for me to call them when I found this out late this afternoon. I'll call tmrw

How can I get this repair authorised? Insurer is Aviva fwiw

BertBert

21,251 posts

240 months

Wednesday 2nd June 2021
quotequote all
So the new condenser is leaking? How could they not re authorise its replacement?

MrJuice

Original Poster:

3,770 posts

185 months

Thursday 3rd June 2021
quotequote all
No, the condenser they didn't replace is leaking

anonymous-user

83 months

Thursday 3rd June 2021
quotequote all
MrJuice said:
My parked car was hit by a car sliding around in the snow in January. That car then hit another car. A neighbour passed on the driver's details

Car was repaired. Came back blowing out hot air. Went back. Came back regassed. Then not working again

The damage to the car was offside front and as part of repair, the offside front AC condenser was replaced. The repair place have the car for a second time and this time sent it to main dealer for diagnostics

Main dealer have said driver side AC condenser is leaking. AC was working fine prior to accident. Now not working fine.

Insurance company have refused to authorise repair. Not sure why because it was too late in the day for me to call them when I found this out late this afternoon. I'll call tmrw

How can I get this repair authorised? Insurer is Aviva fwiw
MrJuice said:
No, the condenser they didn't replace is leaking
confusedconfused

MontyPythonX

1,229 posts

145 months

Thursday 3rd June 2021
quotequote all
280E said:
confused:confused
I think OP maybe got a bit confused and meant "passenger side" when he said "offside"?

GasEngineer

2,335 posts

91 months

Thursday 3rd June 2021
quotequote all
Is Aviva your insurance company or the third party insurance company?

jonwm

2,733 posts

143 months

Thursday 3rd June 2021
quotequote all
I remember a friend of mine got hit from behind in an old rover 420 about 20 years ago.
Nothing too bad but when he got the car back the gearbox was constantly throwing the car out of gear, he had a devils own job trying to get the insurance company to sort it out.

I'm sure it got sorted eventually but he had to keep onto them

Giles_L

1,091 posts

228 months

Thursday 3rd June 2021
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It is possible that you've had a stone take out that other side since the repair, at least that's what they will say unfortunately!

MrJuice

Original Poster:

3,770 posts

185 months

Thursday 3rd June 2021
quotequote all
MontyPythonX said:
I think OP maybe got a bit confused and meant "passenger side" when he said "offside"?
yes!!

Apologies

MrJuice

Original Poster:

3,770 posts

185 months

Thursday 3rd June 2021
quotequote all
GasEngineer said:
Is Aviva your insurance company or the third party insurance company?
Mine

Not sure who TP insurance company is

MrJuice

Original Poster:

3,770 posts

185 months

Thursday 3rd June 2021
quotequote all
Giles_L said:
It is possible that you've had a stone take out that other side since the repair, at least that's what they will say unfortunately!
Unlikely because I reported it as not working within a couple of days of the car originally being returned to me.

Let's see

I'll call up my insurance company today and see how it goes.

BertBert

21,251 posts

240 months

Thursday 3rd June 2021
quotequote all
has the diagnosing dealer said any more than "it's leaking" Can you ask them what leak it is? Is it a stone hole or damage from a different impact? More info might help your case with the ins co.

MrJuice

Original Poster:

3,770 posts

185 months

Thursday 3rd June 2021
quotequote all
Good point

I'll try to get some information from the main dealer

Canon_Fodder

1,775 posts

92 months

Thursday 3rd June 2021
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They always wriggle but this seems likely to be part of the accident damage so you are right to keep on at them.