Fault - dealer or warranty?
Discussion
Apologies in advance for another tedious 'car is broken' thread; just looking to confirm that I'm grasping the correct end of the stick...
The missus picked up her latest on tuesday (CRV on a 17 plate), and it seems to have a tyre pressure sensor issue somewhere - spurious warnings popping up occasionally, tyres & pressures all appear fine. Planning to give the dealer a bell today and get it back to them for checking. The dealer is a family-run supermarket place that the missus and her family have used for years, and seem decent enough on the face of it. The car came with a three month 'warranty', which presumably is totally worthless in real terms, but I'm anticipating the possibility of the dealer directing her to it rather than accepting the car back for checking themselves (hopefully they won't). My (sketchy) understanding is that with the fault becoming apparent the day after collection, it would be legally deemed to have been present at the point of sale and therefore the consumer rights stuff makes that squarely the dealer's responsibility to sort? Is it entirely reasonable therefore to refuse any suggestion of involving the warranty firm and to insist that the car goes back into the dealership for them to sort it out?
Informed views appreciated! Cheers.
The missus picked up her latest on tuesday (CRV on a 17 plate), and it seems to have a tyre pressure sensor issue somewhere - spurious warnings popping up occasionally, tyres & pressures all appear fine. Planning to give the dealer a bell today and get it back to them for checking. The dealer is a family-run supermarket place that the missus and her family have used for years, and seem decent enough on the face of it. The car came with a three month 'warranty', which presumably is totally worthless in real terms, but I'm anticipating the possibility of the dealer directing her to it rather than accepting the car back for checking themselves (hopefully they won't). My (sketchy) understanding is that with the fault becoming apparent the day after collection, it would be legally deemed to have been present at the point of sale and therefore the consumer rights stuff makes that squarely the dealer's responsibility to sort? Is it entirely reasonable therefore to refuse any suggestion of involving the warranty firm and to insist that the car goes back into the dealership for them to sort it out?
Informed views appreciated! Cheers.
I think it worth researching to see if the CRV uses tpms sensors in the wheels (actual wireless pressure sensors that talk to the car), or if the system revolves around the wheel speed sensors used for the ABS / TC etc.
A TPMS wheel sensor is a "wearable" item, as it has a battery that runs out eventually, whereas the ABS style system could mean a dodgy sensor, wiring plug, or just need properly clearing down on the ECU.
Once you know how it works, may give you an idea what route to go down.
A TPMS wheel sensor is a "wearable" item, as it has a battery that runs out eventually, whereas the ABS style system could mean a dodgy sensor, wiring plug, or just need properly clearing down on the ECU.
Once you know how it works, may give you an idea what route to go down.
poo at Paul's said:
I think it worth researching to see if the CRV uses tpms sensors in the wheels (actual wireless pressure sensors that talk to the car), or if the system revolves around the wheel speed sensors used for the ABS / TC etc.
A TPMS wheel sensor is a "wearable" item, as it has a battery that runs out eventually, whereas the ABS style system could mean a dodgy sensor, wiring plug, or just need properly clearing down on the ECU.
Once you know how it works, may give you an idea what route to go down.
That's interesting; it's called the TPMS on the car computer, so presumably that's it. Would it not generally be expected to give a low battery warning in that case, or are they not that advanced? It's a nice car so we're keen for a quick resolution, no desire to mess about giving it back or whatever. Hopeful that as you say a decent session on a diagnostic system might sort it if all else fails!A TPMS wheel sensor is a "wearable" item, as it has a battery that runs out eventually, whereas the ABS style system could mean a dodgy sensor, wiring plug, or just need properly clearing down on the ECU.
Once you know how it works, may give you an idea what route to go down.
As soon as you tell the warranty company you collected the car on Tuesday and there is a fault they will bounce it back to the dealer saying quite rightly the issue was there at sale so it is their responsibility. The dealer will probably try and hide behind the warranty telling you to make a claim so you may end up stuck in the middle but it should be the dealer who rectifies it.
Jamescrs said:
As soon as you tell the warranty company you collected the car on Tuesday and there is a fault they will bounce it back to the dealer saying quite rightly the issue was there at sale so it is their responsibility. The dealer will probably try and hide behind the warranty telling you to make a claim so you may end up stuck in the middle but it should be the dealer who rectifies it.
The missus has just insisted that the dealer does the warranty work themselves in their prep workshop, so possibly it's an in-house warranty if she's right, as unusual as that sounds (I've not looked at the warranty paperwork yet admittedly!); we shall find out!Jamescrs said:
As soon as you tell the warranty company you collected the car on Tuesday and there is a fault they will bounce it back to the dealer saying quite rightly the issue was there at sale so it is their responsibility. The dealer will probably try and hide behind the warranty telling you to make a claim so you may end up stuck in the middle but it should be the dealer who rectifies it.
Correct. A warranty is for things that arise and were not present at the time of sale. It is the selling dealer who needs to fix it.The usual route for this scenario - and I've been a victim myself in the past - is that the dealer will string you along for 30 days (workshop busy, can't get parts, mechanic off sick etc., etc.) and then tell you to claim through the aftermarket Gold Policy which was sold to you at enormous cost. They will then tell you to sling your hook/it's not covered/it's the dealer's problem/it's fair wear & tear ad infinitum.
You then end up finding a way to fix it yourself...
You then end up finding a way to fix it yourself...
We have this on our Mazda 6 where the TPS system is based on the ABS. If you've different wheels/brands on different the same axle will get this, last time we had to swap all 4 tyres at once to cure it. We had to point this out to Mazda even though they insisted it would be fine.
The Car got MOT'd and they put a random wheel on the front and we now have this all the time. We now ignore it and just cancel it when the car starts rather than replace £200 tyres again for no reason... It's been back to them 3 times, including what they said would fix it, by putting it in learning mode and driving at 60mph for an hour...
But it didn't fix it...
So check for the same tyres on the same axle.
The Car got MOT'd and they put a random wheel on the front and we now have this all the time. We now ignore it and just cancel it when the car starts rather than replace £200 tyres again for no reason... It's been back to them 3 times, including what they said would fix it, by putting it in learning mode and driving at 60mph for an hour...
But it didn't fix it...
So check for the same tyres on the same axle.
Byker28i said:
We have this on our Mazda 6 where the TPS system is based on the ABS. If you've different wheels/brands on different the same axle will get this, last time we had to swap all 4 tyres at once to cure it. We had to point this out to Mazda even though they insisted it would be fine.
The Car got MOT'd and they put a random wheel on the front and we now have this all the time. We now ignore it and just cancel it when the car starts rather than replace £200 tyres again for no reason... It's been back to them 3 times, including what they said would fix it, by putting it in learning mode and driving at 60mph for an hour...
But it didn't fix it...
So check for the same tyres on the same axle.
Interesting post, the car has three very chunky Michelins, and then one less chunky Goodyear on the nearside rear. I commented to the other half why would you not just replace like with like, the price must be in the same ballpark surely! It's an ex lease so perhaps they used a specific supplier who didn't have/do the originals, but it does seem odd! Worse case still I suppose would be that whatever damaged the tyre (assuming that it had a matching set at some point) has also borked the sensor....The Car got MOT'd and they put a random wheel on the front and we now have this all the time. We now ignore it and just cancel it when the car starts rather than replace £200 tyres again for no reason... It's been back to them 3 times, including what they said would fix it, by putting it in learning mode and driving at 60mph for an hour...
But it didn't fix it...
So check for the same tyres on the same axle.
Iwantafusca said:
My 16 civic had spurious warnings after the wheels had been off for tyre replacement. Have you tried the resetting/recalibration option in the car menus ?
We've gone through the Menu > TPMS > 'Initialise' procedure several times now when the warning is active - is there a more in-depth setting likely to be lurking in a menu somewhere? Jimmy No Hands said:
Warranty aside - if you buy a vehicle from a trader and a fault appears the next day, then they need to fix it. Chances are, they'll be delighted to help so first port of call is picking up the phone, explain the situation, then go from there.
Indeed! I think they'll play ball, to be fair.The current tyre situation is 3 x big chunky Michelin jobbies (Cross Lattitude?) which are semi-all terrain efforts (I've no idea why that's required on a 2wd 1.6 diesel
), and then one Goodyear which is noticeably less chunky and, whilst I haven't checked yet, I would comfortably assume is a completely different spec of tyre. From the responses here it sounds increasingly likely that we have our culprit! I've suggested to the OH that she takes it in anyway, just to be on the safe side, and assuming they don't find anything else amiss I'll look forward to bartering over a new tyre!Southerner said:
Iwantafusca said:
My 16 civic had spurious warnings after the wheels had been off for tyre replacement. Have you tried the resetting/recalibration option in the car menus ?
We've gone through the Menu > TPMS > 'Initialise' procedure several times now when the warning is active - is there a more in-depth setting likely to be lurking in a menu somewhere? Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff