New vehicle dispute , any advice please?

[nismobrown]

I bought with a large deposit plus bank loan a new Ranger from my local Ford dealer £38,411 inc vat and signed for it when it was delivered, it had 20 miles on the clock , within the hour I noticed the side step was loose, the paintwork no where near as good as my last Ranger in the same colour which I still have as a comparison,

on closer inspection I noticed one rear door was a slightly different shade and the other side front door had an outward protruding crease in the laquer,

I asked a sprayer his opinion and he said the paint had been done both sides and noticed the door seals not pushed fully home, he also reckoned the doors had been removed by the damage to hinge bolts,

I contacted the dealer who drove the van back for their spray shop to comment, they said the paint is within Fords tolerances, I said it did not leave Fords in that condition and it's a brand new van and should be in brand new condition, this van is in far worse condition than the old one I am returning to the lease company,

I had a call today stating it's my van as I bought it and I am the owner on the log book ,I told them they can keep it and find a less fussy buyer, anyone here know if I legally have to be stuck with this repaired vehicle or do I have the right for refusal?

thanks.

[The big yin]

I would be sending it back and getting a refund as it is not in a new condition and get a written report on it from the guy you took it to for advice .
I would also be complaining to the CEO of the ford dealers that sold it to you .
I hope you have lots of photos to show the damage .
Consult a solicitor and consumer advice company for how to proceed.

[Turbobanana]

Agree with the above, but it may be complicated a bit if you inspected it prior to taking delivery.

I suspect the weight of consumer protection will be on your side though.

[grumpy52]

Do I remember that they introduced a rule that vehicles that had repairs before being sold ,could not be declared as a new vehicle. Or have I remembered it wrong .
I think it was introduced 20 odd years ago .

[Pothole]

grumpy52 said:

Do I remember that they introduced a rule that vehicles that had repairs before being sold ,could not be declared as a new vehicle. Or have I remembered it wrong .
I think it was introduced 20 odd years ago .

Are you connected to the internet? Do you have a search engine on your device?

[BertBert]

Is it a personal purchase or bought by a company (yours, or one you work for)?

[surveyor]

Be aware that finding a replacement may be difficult. Ford are now building without the stop/start system apparently.

[FNG]

Loads of new vehicles get paint rectification before they get to the dealership, and loads get paint rectification between dealership and buyer. It doesn't mean it's not a new vehicle or that there's grounds to reject it, but the work should be done well and you the non-expert buyer shouldn't be able to tell it's been repainted.

Tell them to return it to the condition they'd want it to be in if it was in their showroom and if they do that, IMO you will struggle to get traction with rejecting it. If they refuse to do that, I don't know - I imagine you'd at least need an expert to state it wasn't to expected new car standards. But how you'd get them to take it back, quickly and without you having to pay instalments or have your deposit tied up for months while it was settled, I'm afraid I don't know.

Given the above, requesting that they please redo their shoddy repair so it meets a reasonable standard might be better than getting embroiled in a long expensive fight with them.

[Muzzer79]

When did you buy the vehicle and when was it delivered?

[nismobrown]

thanks for all the replies, It was registered on 6/8/21 to our business but was delivered on 7/9/21, I rejected it within a few hours of it being delivered after finding all the faults

Edited by nismobrown on Thursday 23 September 10:13

[poo at Paul's]

nismobrown said:

thanks for all the replies, It was registered on 6/8/21 to our business but was delivered on 7/9/21, I rejected it within a few hours of it being delivered after finding all the faults

Edited by nismobrown on Thursday 23 September 10:13

Where was it for a month?

[BertBert]

It's a business purchase then? I assume that changes the applicable statutes removing the consumer rights ones. No idea whether that helps or hinders, probably the latter.

[Sheepshanks]

BertBert said:

It's a business purchase then? I assume that changes the applicable statutes removing the consumer rights ones. No idea whether that helps or hinders, probably the latter.

Sale of Goods Act still apllies.

[jonwm]

grumpy52 said:

Do I remember that they introduced a rule that vehicles that had repairs before being sold ,could not be declared as a new vehicle. Or have I remembered it wrong .
I think it was introduced 20 odd years ago .

They can have panels replaced and repaired and be sold as new, they can't have structural panels repaired and be sold as new eg roof..

Lots of cars come of the ships with damage, they get repaired as part of the new car PDI then sent to dealer / end user.

My current car had a new drivers door fitted due to damage incurred in transit.

You would be surprised at the amount of new cars that are damaged in transit.

[Russ T Bolt]

jonwm said:

grumpy52 said:

Do I remember that they introduced a rule that vehicles that had repairs before being sold ,could not be declared as a new vehicle. Or have I remembered it wrong .
I think it was introduced 20 odd years ago .

They can have panels replaced and repaired and be sold as new, they can't have structural panels repaired and be sold as new eg roof..

Lots of cars come of the ships with damage, they get repaired as part of the new car PDI then sent to dealer / end user.

My current car had a new drivers door fitted due to damage incurred in transit.

You would be surprised at the amount of new cars that are damaged in transit.

Many many years ago I worked for Tolemans, i remember quite a few cars suffered damage in transit. Not just ships but storage yards, transporters etc.

From memory something like 60% of cars were delivered via the bodyshop.

[lard]

Did you use a credit card for the deposit or was it cash and a personal bank loan?

As you paid VAT I'm assuming you are a consumer (not a business) - the consumer credit act allows for rejection within 30 days - if you paid with any type of credit then the dealer and the credit company are jointly liable (and I've had much more success dealing with finance/credit companies than the dealer)

Edited by lard on Saturday 25th September 02:42

[nismobrown]

As the lease had a month to run on my old Ranger I left the new van at the dealers and arranged for it to be delivered a day before the collection of the old one, this is how I noticed the paintwork issues when one was parked in front of the other, the lease van is in better condition than my new one,

we paid bank transfer for the deposit and hire purchase via Lloyds for the balance, think I am screwed and will tell them I want the van repainted to my satisfaction and will have to just live with it

[lard]

best of luck then, if no joy then you could always get Lloyds on the case as technically it's their vehicle until you finish payments, you never know they might take an interest

[PorkInsider]

jonwm said:

grumpy52 said:

Do I remember that they introduced a rule that vehicles that had repairs before being sold ,could not be declared as a new vehicle. Or have I remembered it wrong .
I think it was introduced 20 odd years ago .

They can have panels replaced and repaired and be sold as new, they can't have structural panels repaired and be sold as new eg roof..

Lots of cars come of the ships with damage, they get repaired as part of the new car PDI then sent to dealer / end user.

My current car had a new drivers door fitted due to damage incurred in transit.

You would be surprised at the amount of new cars that are damaged in transit.

This is all very true - many new vehicles are damaged and repaired before delivery to their first owner. My dad was a manager for a vehicle manufacturer and often mentioned the level of damage that was being seen on pre-delivery vehicles at some dealerships.

I also know someone who owns a fairly large body shop (2 locations) and they have a contract with a well known dealer group to repair new cars before delivery.

It's not that long since I was over there and saw a new M5, still with some of the transport protection in place, having a door repaired.

[mattyprice4004]

Sheepshanks said:

Sale of Goods Act still apllies.

• Some of the Sale of Goods Act still applies