Warranty claims
Discussion
Hi all, I just wondered if someone could give me guidance as to the legalities on the following:
In January 2021 I purchased a TV from Argos for my son in cash with his Christmas money (£300). I seem to recall it had a 2 year manufacturers warranty.
Fast forward 15 months and it's broken (no picture, only sound). I've spoken to the support at Hisense, and they want the receipt. Here lies the problem, I cannot find it.
They're saying there's nothing that can be done without it. The TV has a 'Production date' on the reverse of November 2020, so there's no dispute that I'm within the 2 years.
So are they correct, and they can insist on the receipt? Without it they won't honour a warranty claim? I've even been to Argos and they say there's nothing that they can do to reproduce a cash receipt from January 2021.
Thanks for any help.
In January 2021 I purchased a TV from Argos for my son in cash with his Christmas money (£300). I seem to recall it had a 2 year manufacturers warranty.
Fast forward 15 months and it's broken (no picture, only sound). I've spoken to the support at Hisense, and they want the receipt. Here lies the problem, I cannot find it.
They're saying there's nothing that can be done without it. The TV has a 'Production date' on the reverse of November 2020, so there's no dispute that I'm within the 2 years.
So are they correct, and they can insist on the receipt? Without it they won't honour a warranty claim? I've even been to Argos and they say there's nothing that they can do to reproduce a cash receipt from January 2021.
Thanks for any help.
Edited by audi321 on Tuesday 26th April 10:19
Most warranties are not transferrable by default. They'll be wanting to know it was you who bought the telly, and not someone who got it off you last year via Gumtree. Which is understandable.
If it was within 12 months Argos would want some form of proof or purchase, even if just a bank statement. You could have bought it anywhere as far as they are concerned.
If it was within 12 months Argos would want some form of proof or purchase, even if just a bank statement. You could have bought it anywhere as far as they are concerned.
100% agree if I was trying to go to Argos. But my point is, the warranty is with the TV manufacturer, where I bought it from is of no importance to them (is it?).
I know to the average person it sounds dodgy, but I genuinely can't find the receipt, I've searched high and low, and genuinely paid cash with his Christmas money.
I thought someone would have been through the courts in the past and case law be precedent set? I understand the receipt will verify it's within the 2 years, but they put a production date on the back of the TV so that's not in doubt.
I know to the average person it sounds dodgy, but I genuinely can't find the receipt, I've searched high and low, and genuinely paid cash with his Christmas money.
I thought someone would have been through the courts in the past and case law be precedent set? I understand the receipt will verify it's within the 2 years, but they put a production date on the back of the TV so that's not in doubt.
Edited by audi321 on Tuesday 26th April 11:30
Did you register your product with Hisense after purchase?
https://hisense.warrantyonline.co.uk/register
https://hisense.warrantyonline.co.uk/register
In my former retail job, we could search receipts in a number of ways. Card was easiest with a date range but if you gave in any personal details such as postcode then it became pretty simple to find it. If you can approximate a date and price, cash payment method, price and use the same branch you bought it from, it shouldn't be hard to find. Quite how effective Argos staff or systems are, I can't tell you. Best piece of advice is to be polite. If you go in barking orders, staff will shut down and refuse to help you. Remember, it's not their fault the receipt has gone missing.
According to this article Argos stores in January 2021 were click and collect only. The TV must have been reserved in advance.
https://www.mirror.co.uk/money/shopping-deals/argo...
https://www.mirror.co.uk/money/shopping-deals/argo...
audi321 said:
100% agree if I was trying to go to Argos. But my point is, the warranty is with the TV manufacturer, where I bought it from is of no importance to them (is it?).
"where I bought it from is of no importance to them (is it?)" Edited by audi321 on Tuesday 26th April 11:30
No, but WHO bought it is. You can't show it was you. They offered the warranty to the purchaser. You can't show that that was you. You could be anyone else as far as they are concerned. Their contract is with the purchaser.
I get the odd person who has one of my kits (bought it 2nd hand off someone else) and wants warranty replacement parts, and when I tell them I can't find their order (via their email address) and ask can they show me the order number, or give me the right email address, the conversation stops dead in it's tracks :-)
twing said:
I'm sure Argos ask for an email address to send receipt to. Have you searched back?
That relies on you agreeing to give it - I don't, nor at Screwfix, or Toolstation or Fat Face, or Crewe or.... any of them :-) (because every single one of them, without exception, abuse it and start spamming offers to you, regardless of you telling them they can't)audi321 said:
100% agree if I was trying to go to Argos. But my point is, the warranty is with the TV manufacturer, where I bought it from is of no importance to them (is it?).
I know to the average person it sounds dodgy, but I genuinely can't find the receipt, I've searched high and low, and genuinely paid cash with his Christmas money.
I thought someone would have been through the courts in the past and case law be precedent set? I understand the receipt will verify it's within the 2 years, but they put a production date on the back of the TV so that's not in doubt.
Been to the courts and set a precedent for what? They’re doing nothing wrong. I know to the average person it sounds dodgy, but I genuinely can't find the receipt, I've searched high and low, and genuinely paid cash with his Christmas money.
I thought someone would have been through the courts in the past and case law be precedent set? I understand the receipt will verify it's within the 2 years, but they put a production date on the back of the TV so that's not in doubt.
Edited by audi321 on Tuesday 26th April 11:30
If they need proof of purchase then it’s as simple as that. For all they know it’s second hand, off the back of a lorry, nicked etc
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