Cancelled insurance
Discussion
Not me, honest.
Despite the subject having received an apology from the original insurer and a ‘database correction’ will they still have to state that they have had an insurance policy cancelled by the subsequent insurer?
https://www.theguardian.com/money/2022/nov/24/a-si...
Despite the subject having received an apology from the original insurer and a ‘database correction’ will they still have to state that they have had an insurance policy cancelled by the subsequent insurer?
https://www.theguardian.com/money/2022/nov/24/a-si...
I've had similar issues with incorrect data, but never had it result in a policy being cancelled. The first time was when an uninsured driver hit me in my company car. When I insured my own car, I was asked about any accidents, and I told them about this one, and that it had been settled. My employer's accident management company had emailed me to say the other driver had paid for the damage from his own funds.
My insurer later told me I had an outstanding claim, and the premium would be adjusted. It turned out he had paid the accident management company's invoice for the hire car and policy excess, but not the insurer's invoice for their outlay.
Last year, my OH was driving my car when the wheel studs on the n/s/f hub sheared. My insurer tried to repudiate the claim saying mechanical failure was not covered. I quoted policy wording back at them, making it clear the failure itself was not covered, but the resulting damage to the car was.
They eventually accepted policy liability, but by then I had repaired the car myself. I decided not to claim, because the cost of the repairs was only £200 more than my excess.
I moved to another insurers and the same thing happened. I emailed the current insurers asking them to correct the record, and they showed an outstanding claim. I had murders getting them to correct their records.
My insurer later told me I had an outstanding claim, and the premium would be adjusted. It turned out he had paid the accident management company's invoice for the hire car and policy excess, but not the insurer's invoice for their outlay.
Last year, my OH was driving my car when the wheel studs on the n/s/f hub sheared. My insurer tried to repudiate the claim saying mechanical failure was not covered. I quoted policy wording back at them, making it clear the failure itself was not covered, but the resulting damage to the car was.
They eventually accepted policy liability, but by then I had repaired the car myself. I decided not to claim, because the cost of the repairs was only £200 more than my excess.
I moved to another insurers and the same thing happened. I emailed the current insurers asking them to correct the record, and they showed an outstanding claim. I had murders getting them to correct their records.
Always phone up and let your insurance company know. Blah blah blah, better safe than sorry. Oh no my alloy wheels are spray painted pink rather than the OEM silver. Oh help my car is overfilled with oil what should I do? Maybe phone your Mechanic LOL.
"Hello generic insurance company, may I please pay more for my premium? Yes of course sir, we are a private business after all. Thank you very much."
Situations like this are the consequences of allowing a completely dysfunctional insurance industry to exist in this country. Definitely not helped by morons declaring their aftermarket radios and air fresheners on their policy.
"Hello generic insurance company, may I please pay more for my premium? Yes of course sir, we are a private business after all. Thank you very much."
Situations like this are the consequences of allowing a completely dysfunctional insurance industry to exist in this country. Definitely not helped by morons declaring their aftermarket radios and air fresheners on their policy.
maeger said:
Situations like this are the consequences of allowing a completely dysfunctional insurance industry to exist in this country.
It's actually the consequences of the ridiculous competitive nature of insurance in this country, a race to the bottom to provide dirt cheap premiums, thus a lack of spending on decent training and anything else that would up the standards but up the price, and the sale of insurance thru the internet, which is cheap and quick but not checked by a qualified human. We want insurance to be cheap, quick and good. You can have cheap and good but it won't always be quick. You can have good and quick but it won't always be cheap. We've chosen cheap and quick, but it's not always going be good.
I had an insurance policy "cancelled" once. They cancelled it because I looked at the documentation they sent me, found a clause that didn't suit my needs and I phoned them up and told them.
I said to them "Do I need to declare this as a cancellation from now on....?"
She went and spoke to her manager, and came back and said "No, because there was no dishonesty involved and you told us straight away."
So apparently, cancellations only count as cancellations if it happens as a result of them catching you doing something skeevy...
I said to them "Do I need to declare this as a cancellation from now on....?"
She went and spoke to her manager, and came back and said "No, because there was no dishonesty involved and you told us straight away."
So apparently, cancellations only count as cancellations if it happens as a result of them catching you doing something skeevy...
I've had two policies cancelled. My experience is that the only inconvenience is that it will automatically block some online quotes. Since I always use a broker and tell them about the situations, this has never been an issue. Not all cancellations are equal. The ones that cause most problems are those involving dishonesty. I have always had at least one high performance car and my premiums have always been really reasonable. There's a lot of internet rumour about the effect of insurance cancellation so I thought I'd put my experience out there.
Having said that, the last time I changed insurer I was told by the broker that the insurer wasn't concerned about the cancellations as they had happened over a decade ago. I still asked for that to be confirmed in writing because my experience as a customer and insurance insider is that companies will look for reasons to decline claims and the bigger the claim the harder they'll look.
Having said that, the last time I changed insurer I was told by the broker that the insurer wasn't concerned about the cancellations as they had happened over a decade ago. I still asked for that to be confirmed in writing because my experience as a customer and insurance insider is that companies will look for reasons to decline claims and the bigger the claim the harder they'll look.
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