Deliveroo cyclist hit my car - how to proceed with claim?
Deliveroo cyclist hit my car - how to proceed with claim?
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Discussion

sunnyb13

Original Poster:

1,187 posts

61 months

Tuesday 20th December 2022
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The initial message was deleted from this topic on 13 May 2024 at 13:36

JQ

6,581 posts

202 months

Tuesday 20th December 2022
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sunnyb13 said:
I haven't reported this to my insurer, as hoping not to put a claim on car insurance, appreciate you should always notify insurer, but not something I want to explore.
Seems bizarre not involving your own insurer after several months of chasing. My wife was hit by a foreign registered HGV, lots of witnesses but no one got the reg, only the name of the company. It later transpired that the company was just a container leasing company so came to a complete dead end. It took around 9 months to sort out and her insurer had to bear the cost. Her insurer had already repaired the car within the first couple of weeks of the claim. Because my wife had witnesses to being a no fault claim, her insurer treated it as such and returned her excess and it had no impact on her No Claims Discount. Her policy cost actually went down the following year. So don't automatically assume involving your insurer will end up costing you money, if that's the worry.

If you're still not prepared to go down that route then perhaps telling Zurich that if they don't progress the claim in a set timeframe you'll pass it to an ACM and let them deal with the claim. That will cost Zurich significantly more in the long run and my jolt them into action.

vonhosen

40,597 posts

240 months

Tuesday 20th December 2022
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sunnyb13 said:
I haven't reported this to my insurer, as hoping not to put a claim on car insurance, appreciate you should always notify insurer, but not something I want to explore.
You think Zurich haven't entered your claim on the system?
Be careful with future declarations come renewal etc.

poo at Paul's

14,546 posts

198 months

Tuesday 20th December 2022
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Are Zurich the cyclist's insurer or you car insurer?

If the cyclist insurer, i would be claiming against them, the individual and Deliveroo themselves, and see which one sticks. Zurich cannot wriggle out of being the insurer of they deliveroo cyclist just because the cyclist is no co-operating with them / you, as that would be absurd.

Get it all up on social media as well, maybe even the mainstream media will be interested, particularly as cyclist insurance has been in the news of late, as well as the panorama program cyclists vs motorists.

sunnyb13

Original Poster:

1,187 posts

61 months

Tuesday 20th December 2022
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vonhosen said:
sunnyb13 said:
I haven't reported this to my insurer, as hoping not to put a claim on car insurance, appreciate you should always notify insurer, but not something I want to explore.
You think Zurich haven't entered your claim on the system?
Be careful with future declarations come renewal etc.
How would they? They don’t have my number plate

sunnyb13

Original Poster:

1,187 posts

61 months

Tuesday 20th December 2022
quotequote all
poo at Paul's said:
Are Zurich the cyclist's insurer or you car insurer?

If the cyclist insurer, i would be claiming against them, the individual and Deliveroo themselves, and see which one sticks. Zurich cannot wriggle out of being the insurer of they deliveroo cyclist just because the cyclist is no co-operating with them / you, as that would be absurd.

Get it all up on social media as well, maybe even the mainstream media will be interested, particularly as cyclist insurance has been in the news of late, as well as the panorama program cyclists vs motorists.
Zurich appear to be the underwriters for collective benefits claims (the cyclists insurers)

vonhosen

40,597 posts

240 months

Tuesday 20th December 2022
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sunnyb13 said:
vonhosen said:
sunnyb13 said:
I haven't reported this to my insurer, as hoping not to put a claim on car insurance, appreciate you should always notify insurer, but not something I want to explore.
You think Zurich haven't entered your claim on the system?
Be careful with future declarations come renewal etc.
How would they? They don’t have my number plate
They don't have your details at all?
Name, address etc?

LosingGrip

8,636 posts

182 months

Tuesday 20th December 2022
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How on earth did that cause £1,000 worth of damage?!


rscott

16,937 posts

214 months

Tuesday 20th December 2022
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LosingGrip said:
How on earth did that cause £1,000 worth of damage?!
Smashed the headlight - they can easily be £500 - £1,000 nowadays.

KungFuPanda

4,582 posts

193 months

Tuesday 20th December 2022
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poo at Paul's said:
Are Zurich the cyclist's insurer or you car insurer?

If the cyclist insurer, i would be claiming against them, the individual and Deliveroo themselves, and see which one sticks. Zurich cannot wriggle out of being the insurer of they deliveroo cyclist just because the cyclist is no co-operating with them / you, as that would be absurd.

Get it all up on social media as well, maybe even the mainstream media will be interested, particularly as cyclist insurance has been in the news of late, as well as the panorama program cyclists vs motorists.
More rubbish.

Zurich weren't negligent. Deliver weren't negligent. The Deliveroo rider was negligent.

The OP needs to obtain a judgment against the Deliveroo rider before Zurich have a duty to satisfy the judgment. Without his address, how is he going to serve proceedings. He only has his name.

kiethton

14,499 posts

203 months

Tuesday 20th December 2022
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LosingGrip said:
How on earth did that cause £1,000 worth of damage?!
Quite easily, a headlight for our 7 year old 1-series was c£1,800 parts alone last time I looked, a wing mirror is over £900

dundarach

5,972 posts

251 months

Tuesday 20th December 2022
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I'd be annoyed OP, however how on earth have you even gotten this far?

What information have you passed on to Deliveroo, a name?

I think you've not a cat in hells chance of getting any further in the slightest.


sunnyb13

Original Poster:

1,187 posts

61 months

Tuesday 20th December 2022
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dundarach said:
I'd be annoyed OP, however how on earth have you even gotten this far?

What information have you passed on to Deliveroo, a name?

I think you've not a cat in hells chance of getting any further in the slightest.
Name, rider ID, location, time.

Enough for deliveroo to place the rider at the scene, and confirm it with however the track riders.

sunnyb13

Original Poster:

1,187 posts

61 months

Tuesday 20th December 2022
quotequote all
KungFuPanda said:
poo at Paul's said:
Are Zurich the cyclist's insurer or you car insurer?

If the cyclist insurer, i would be claiming against them, the individual and Deliveroo themselves, and see which one sticks. Zurich cannot wriggle out of being the insurer of they deliveroo cyclist just because the cyclist is no co-operating with them / you, as that would be absurd.

Get it all up on social media as well, maybe even the mainstream media will be interested, particularly as cyclist insurance has been in the news of late, as well as the panorama program cyclists vs motorists.
More rubbish.

Zurich weren't negligent. Deliver weren't negligent. The Deliveroo rider was negligent.

The OP needs to obtain a judgment against the Deliveroo rider before Zurich have a duty to satisfy the judgment. Without his address, how is he going to serve proceedings. He only has his name.
Could I raise a small courts claim using the riders ID, name, and then the Deliveroo HQ address, eg.

RIDER ID
RIDERS NAME
DELIVEROO HQ ADDRESS



davek_964

10,678 posts

198 months

Tuesday 20th December 2022
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Why is it that so many people are scared to tell their insurance that they've been involved in some kind of accident? It's literally what it's for - and almost certainly in your terms and conditions.
The idea that your premium will sky rocket is an internet myth that really needs to die.

Richard-390a0

3,261 posts

114 months

Tuesday 20th December 2022
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Deliveroo cyclist hit my car - how to proceed with claim?... Err inform your insurer & let them deal with it.

EU_Foreigner

2,838 posts

249 months

Tuesday 20th December 2022
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davek_964 said:
Why is it that so many people are scared to tell their insurance that they've been involved in some kind of accident? It's literally what it's for - and almost certainly in your terms and conditions.
The idea that your premium will sky rocket is an internet myth that really needs to die.
Hmm, beg to disagree. My wife's car was touched in a carpark (no damage), the person who did that notified their insurance which came back to ours (we didn't even know). Nobody claimed anything, insurance for my wife went up by £1200 to be covered on my two cars so had to drop her off that.

Not sure how that works though as there was no claim made by either party on our insurance.

L1OFF

3,652 posts

279 months

Tuesday 20th December 2022
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davek_964 said:
Why is it that so many people are scared to tell their insurance that they've been involved in some kind of accident? It's literally what it's for - and almost certainly in your terms and conditions.
The idea that your premium will sky rocket is an internet myth that really needs to die.
mine did on 3 policies following a no fault claim.

vonhosen

40,597 posts

240 months

Tuesday 20th December 2022
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L1OFF said:
davek_964 said:
Why is it that so many people are scared to tell their insurance that they've been involved in some kind of accident? It's literally what it's for - and almost certainly in your terms and conditions.
The idea that your premium will sky rocket is an internet myth that really needs to die.
mine did on 3 policies following a no fault claim.
And plenty have had a different experience.
It doesn't follow that one or other will happen, it depends on individual circumstances.
But in all circumstances you have contractual obligations in relation to honesty.

TwigtheWonderkid

47,923 posts

173 months

Tuesday 20th December 2022
quotequote all
sunnyb13 said:
Could I raise a small courts claim using the riders ID, name, and then the Deliveroo HQ address, eg.

RIDER ID
RIDERS NAME
DELIVEROO HQ ADDRESS
Yes you can. Mr F Bloggs, ID no 1234, c/o Deliveroo HQ address