SIP parking: used the wrong car reg in the app, fine issued
Discussion
From the BPA's code of practice:
17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
Ganglandboss said:
From the BPA's code of practice:
17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
Don't contact the DVLA and then they won't incur a cost. Problem solved!17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
Ganglandboss said:
From the BPA's code of practice:
17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
So, just the admin costs incurred by the error then, rather than a penalty.17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
Seems a sensible approach.
Hol said:
Ganglandboss said:
From the BPA's code of practice:
17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
So, just the admin costs incurred by the error then, rather than a penalty.17.4 The Code recognises that keying errors can be grouped into 2 main areas;
A) Minor Keying Errors
Examples of a minor keying error could include:
0 instead of o.
I instead of L.
1 instead of I
Up to one letter wrong, removed, or swapped
Up to one number wrong, removed, or swapped
Numbers and/or letters in the wrong order (but where the correct registration is still recognisable)
These are minor errors where up to one character has been entered incorrectly, or where the registration has been entered in the wrong order. If a typing error such as this leads to a PCN being issued and the motorist appeals, the PCN must be cancelled at the first stage of appeal.
B) Major Keying Errors
Examples of a major keying error could include:
Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits
In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).
It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal.
Seems a sensible approach.
err being dumb, if you have the cars all registered on an app - an app run by the parking vendor, and you accidentally used the wrong one, one which they have no ANPR of for that day.......
1) they should need to check with DVLA as they have their own DB and way to trace the owner
2) there is a common sense to say, oops customer was suffering finger trouble and paid for the wrong car.
3) they could bill you for parking as you are not an unknown customer......
however if they are being money grabbing b*st*rds (taken for granted sadly) then they still shouldn't be able to claim more than the £20 referenced in other posts.
1) they should need to check with DVLA as they have their own DB and way to trace the owner
2) there is a common sense to say, oops customer was suffering finger trouble and paid for the wrong car.
3) they could bill you for parking as you are not an unknown customer......
however if they are being money grabbing b*st*rds (taken for granted sadly) then they still shouldn't be able to claim more than the £20 referenced in other posts.
Roundm said:
err being dumb, if you have the cars all registered on an app - an app run by the parking vendor, and you accidentally used the wrong one, one which they have no ANPR of for that day.......
1) they should need to check with DVLA as they have their own DB and way to trace the owner
2) there is a common sense to say, oops customer was suffering finger trouble and paid for the wrong car.
3) they could bill you for parking as you are not an unknown customer......
however if they are being money grabbing b*st*rds (taken for granted sadly) then they still shouldn't be able to claim more than the £20 referenced in other posts.
I assume you meant. NOT need to check with DVLA? 1) they should need to check with DVLA as they have their own DB and way to trace the owner
2) there is a common sense to say, oops customer was suffering finger trouble and paid for the wrong car.
3) they could bill you for parking as you are not an unknown customer......
however if they are being money grabbing b*st*rds (taken for granted sadly) then they still shouldn't be able to claim more than the £20 referenced in other posts.
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