Vacuum Broken After 5 Months
Discussion
In October I bought a cordless vacuum cleaner from a well known brand whose name is interchangeable with such devices. At the weekend the latch that you use to empty the cylinder snapped off, effectively rendering the entire thing useless. Tried their online chat first, but the advisor just gave up replying after the first few questions. So I tried the helpline and was asked to send pictures of the damage, which I duly did only for them to claim it was not covered under warranty and I'd have to buy the replacement part myself (half the cost of the unit). When I questioned this, they said go back to where I bought it from, which I have done, and they said I need to go back to the manufacturer.
To me, any clip or latch that breaks within 6 months of normal use is a design flaw and it's not unreasonable to expect it to last longer. If I emptied it once a week, it would have been opened about 25 times. Before I respond again, is there any particular legislation, or particular part of the CRA, that I can use to lend this a bit more weight? Thanks.
To me, any clip or latch that breaks within 6 months of normal use is a design flaw and it's not unreasonable to expect it to last longer. If I emptied it once a week, it would have been opened about 25 times. Before I respond again, is there any particular legislation, or particular part of the CRA, that I can use to lend this a bit more weight? Thanks.
From the CRA 2015:
“If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.
The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.”
I’m pretty certain that within the first six months the problem lies with the retailer, you don’t need to be engaging directly with the manufacturer.
“If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.
The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.”
I’m pretty certain that within the first six months the problem lies with the retailer, you don’t need to be engaging directly with the manufacturer.
paradigital said:
From the CRA 2015:
“If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.
The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.”
I’m pretty certain that within the first six months the problem lies with the retailer, you don’t need to be engaging directly with the manufacturer.
When it comes to that, would they not just say the latch wasn't broken when I bought it? Or if by fault they mean an intrinsic design flaw, just that there isn't a problem with other units? Retailer was saying I need a returns number from the manufacturer, which they aren't going to give as they claim it isn't covered under warranty.“If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.
The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.”
I’m pretty certain that within the first six months the problem lies with the retailer, you don’t need to be engaging directly with the manufacturer.
CT05 Nose Cone said:
When it comes to that, would they not just say the latch wasn't broken when I bought it? Or if by fault they mean an intrinsic design flaw, just that there isn't a problem with other units? Retailer was saying I need a returns number from the manufacturer, which they aren't going to give as they claim it isn't covered under warranty.
It could just as easily have been a bad moulding with a defect that caused a stress fracture far earlier than is typical. Could have been knocked during manufacturing and caused similar.Ultimately, they have to disprove all of the possibilities, which they can’t, unless they opened it and inspected against a known good quantity it before selling it to you.
I would go back to the shop and ask for a refund.
Then go and buy from Amazon. I bought 2 Amazon Basics Bagless Vacs with 24 month warranty for The Vikingettes at Uni.
The clip holding the cylinder down broke on one of them at around month 23. I went on the webchat and the operator said that because I had only ever returned 2 items, she would send out a new one for next day delivery. I was told to keep the old one or throw it away. I managed to bodge a fix using a self tapper and use the vac in the garage.
Then go and buy from Amazon. I bought 2 Amazon Basics Bagless Vacs with 24 month warranty for The Vikingettes at Uni.
The clip holding the cylinder down broke on one of them at around month 23. I went on the webchat and the operator said that because I had only ever returned 2 items, she would send out a new one for next day delivery. I was told to keep the old one or throw it away. I managed to bodge a fix using a self tapper and use the vac in the garage.
Grumps. said:
If it’s a Dyson, I have always found them to be quite good.
We had one that broke the bin catch and they sent a whole new body foc.
"a well known brand whose name is interchangeable with such devices".We had one that broke the bin catch and they sent a whole new body foc.
Hoover mate - and he's not defaming anyone or anything so no need to keep the brand a secret
Mr Pointy said:
Griffith4ever said:
"a well known brand whose name is interchangeable with such devices".
Defamation doesn't come into it - "no name & shame" is a PH rule.- Deleted* mate - and he's not defaming anyone or anything so no need to keep the brand a secret
Saying My Mercedes had a door handle break, isn't shaming.....
Update, I've gone back to the retailer, they've contacted the manufacturer who are claiming it's accidental damage and not covered under warranty. Picture attached to give a better idea of what I'm talking about.
This was not me misusing it, it's a design defect which came about through normal operation. I'm going to have to escalate, but should I be doing this with the manufacturer or retailer?
This was not me misusing it, it's a design defect which came about through normal operation. I'm going to have to escalate, but should I be doing this with the manufacturer or retailer?
Looking at the reviews, can't particularly see anyone complaining about weak clips:
https://www.amazon.co.uk/product-reviews/B07SZ1DFQ...
However, makes no difference, just depends how determined you are about getting your money back. Retailer banks on most people giving up.
https://www.amazon.co.uk/product-reviews/B07SZ1DFQ...
However, makes no difference, just depends how determined you are about getting your money back. Retailer banks on most people giving up.
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