Accidental mistake on car insurance policy

[saladdays]

I bought a car 10 years ago and for the first few years my wife handled the insurance using companies A and B

After a few years I took over the insurance using insurance companies B and C. I've just started a new policy with A. I stated that I had 6 years NCB. Insurance company A wants proof of 6 years. I only have proof of 2 years from company B. I've submitted the proof. For info the policy cost £280.

My questions are: What's the most likely outcome? Isn't NCB info shared between insurance companies?

[Hol]

Write to C and request the missing years NCD confirmation.
If it exists, then you have no problem.


Typically, it’s standard practice to request proof of NCD, when you move providers for the first few years, as some will ask for it.

[SmoothCriminal]

They're going to charge you for a policy with 2 years ncd as that's all you have submitted to them.

[BertBert]

How did you use companies A and B for one car?

[saladdays]

BertBert said:

How did you use companies A and B for one car?

Only one company at a time. I should have written "A" for the first year then "B" for the next 2ish years.

[BertBert]

saladdays said:

Only one company at a time. I should have written "A" for the first year then "B" for the next 2ish years.

You only have what B has declared as ncb then. Tell the ins co and see the new price.

[mcflurry]

On your renewal offer from company B, did it not show the 6 years?

[sixor8]

AIUI, insurance companies have an obligation to quote how much NCD you have in their renewal notice. If you've lost it, contact them.

I have kept a renewal notice from several years ago showing my 14 years NCD because some companies only show a maximum, Direct Line for example will only state 9+.

[saladdays]

mcflurry said:

On your renewal offer from company B, did it not show the 6 years?

Shows 2 years.

[saladdays]

If I'd have said 5 years then I wouldn't have a problem. There's nothing more I can do my new insurance will only accept one NCD document. In about two weeks I'll know the answer.

[surveyor_101]

SmoothCriminal said:

They're going to charge you for a policy with 2 years ncd as that's all you have submitted to them.

This I had the same issue lost a years between companies as an error and was charged based on the lower. Firms share some information but if your proof shows less than you say its normally tough, (Insurance companies are not known for their forgiving and helpful nature).

I have had the same underwriter when switching and they say we don't need your proof.

[BertBert]

saladdays said:

If I'd have said 5 years then I wouldn't have a problem. There's nothing more I can do my new insurance will only accept one NCD document. In about two weeks I'll know the answer.

Why with 5 years have been ok? You don't have a renewal or other doc saying 5 years do you?

Also what happens in two weeks?

[graldves]

saladdays said:

mcflurry said:

On your renewal offer from company B, did it not show the 6 years?

Shows 2 years.

Go back to company C and ask for proof showing 6 years.

Edited by graldves on Friday 3rd March 13:55

[saladdays]

BertBert said:

Why with 5 years have been ok? You don't have a renewal or other doc saying 5 years do you?

Also what happens in two weeks?

Two weeks in the deadline set by my insurance company to provide NCD proof.

[BertBert]

saladdays said:

Two weeks in the deadline set by my insurance company to provide NCD proof.

I'd phone them up and ask them ASAP. If they decide to cancel, although unlikely, you'd want as much time as possible to sort out I'd think.

[saladdays]

Result: £60 amendment charge and £50 admin charge. That's £110 for a fat finger.

[J1990]

saladdays said:

Result: £60 amendment charge and £50 admin charge. That's £110 for a fat finger.

Well, it's £50 for a fat finger, the £60 is a correction to what they would've charged if you'd entered your data correctly.
I'd consider that a fair price in the end.

[BertBert]

As a change from 6 to 2 years ncb, is day that was a result. Just curious what percentage of the original premium is the £60?

[saladdays]

BertBert said:

As a change from 6 to 2 years ncb, is day that was a result. Just curious what percentage of the original premium is the £60?

About 20% increase. Difficult to say exactly as I have RAC cover included. Do you think 20% increase is reasonable considering less than 5mins of time was spent by a human correcting my mistake?

[J1990]

saladdays said:

About 20% increase. Difficult to say exactly as I have RAC cover included. Do you think 20% increase is reasonable considering less than 5mins of time was spent by a human correcting my mistake?

The admin fee is static, it doesn't matter if it took them 5mins or 5hrs.
The change if policy fee is because you misrepresented the scenario and it has now been corrected - Of course this wasn't done maliciously but 20% increase seems very reasonable to me given the disparity between your original vs actual NCD figure. Even more of a bargain if you're including the admin fee within that 20% calculation.