Dart chart contadictions
Discussion
I've just had the most stressful phone call ever with dart charge over a car I sold and didn't even consider cancelling the auto pay as you go that's linked to my account.
For background I use the crossing very rarely, only 2-3 times a year so when selling a car it wasn't even a consideration, so I agree I'm partly to blame for that.
Yesterday evening I got an email for a payment reciept linked to my old car which I sold in January.
When I went onto the receipt it showed card declined, I lost my bank card about 6 months ago so had the card cancelled and a new one issued.
Because I don't use the crossing much I didn't get round to updating my card.
So yesterday evening I go onto the account to remove the car which interestingly it wouldnt let me do without putting a new car into the system, I have a new car now but was between cars for about 6 weeks.
So I phone them this morning to see what's going on as I really didn't want the price to get increased and I mostly recieved finger pointing that I shouldve removed my car as per their T's&C's.
They then told me that they would be contacting the DVLA to get the owners details so they can issue a PCN due to the failed payment linked to my account.
I said surely if the new owners have either set up their own account or made a one of payment for the vehicle than the crossing is paid for, they said the system will prioritise an automatic account so will have a missing payment as my old card declined and the new owners payment will just go as a credit for the vehicle.
The new owners will then receive a PCN for my failed bank charge even though they've paid for the crossing.
I said OK so as we can all agree there's been a misunderstanding here, the last thing I want is some unsuspecting person who bought my car in good faith to recieve a PCN for an old account of mine.
I then offered to just pay for the crossing which I didn't make to save the hassle. "I'm sorry sir, the window in which you can pay has now expired so a PCN will be issued"
Then there was quite a comical argument of me saying can you not just remove me from the system as I no longer own the car and surely I'm not liable for paying for a crossing that I havent made in a car I don't own.
They said "but you could just be telling us that you don't own it to get out of paying"
I then said well can you check against the registration to see if a payment has been made and accepted as this conversation is pointless if it has.
Their reply "we can't talk to you about a car you don't own and a crossing you haven't made"
So I'm liable to pay even though they're accepting I don't own the vehicle, except I'm not liable to pay as the PCN will go to the new owner, although the new owner has probably tried to pay but can't because I left a car I don't own on an account I rarely use.
Honestly completely baffling and bloody frustrating.
The poor new owner will now get a PCN through no fault of their own.
I hold my hands up I didn't remove the car as I use the account that rarely I forget I've ever got it.
Surely DVLA could just notify government owned toll roads when you sell a car, just like they let whoever know that deals with vehicle tax as that seems to stop when you sell a car.
For background I use the crossing very rarely, only 2-3 times a year so when selling a car it wasn't even a consideration, so I agree I'm partly to blame for that.
Yesterday evening I got an email for a payment reciept linked to my old car which I sold in January.
When I went onto the receipt it showed card declined, I lost my bank card about 6 months ago so had the card cancelled and a new one issued.
Because I don't use the crossing much I didn't get round to updating my card.
So yesterday evening I go onto the account to remove the car which interestingly it wouldnt let me do without putting a new car into the system, I have a new car now but was between cars for about 6 weeks.
So I phone them this morning to see what's going on as I really didn't want the price to get increased and I mostly recieved finger pointing that I shouldve removed my car as per their T's&C's.
They then told me that they would be contacting the DVLA to get the owners details so they can issue a PCN due to the failed payment linked to my account.
I said surely if the new owners have either set up their own account or made a one of payment for the vehicle than the crossing is paid for, they said the system will prioritise an automatic account so will have a missing payment as my old card declined and the new owners payment will just go as a credit for the vehicle.
The new owners will then receive a PCN for my failed bank charge even though they've paid for the crossing.
I said OK so as we can all agree there's been a misunderstanding here, the last thing I want is some unsuspecting person who bought my car in good faith to recieve a PCN for an old account of mine.
I then offered to just pay for the crossing which I didn't make to save the hassle. "I'm sorry sir, the window in which you can pay has now expired so a PCN will be issued"
Then there was quite a comical argument of me saying can you not just remove me from the system as I no longer own the car and surely I'm not liable for paying for a crossing that I havent made in a car I don't own.
They said "but you could just be telling us that you don't own it to get out of paying"
I then said well can you check against the registration to see if a payment has been made and accepted as this conversation is pointless if it has.
Their reply "we can't talk to you about a car you don't own and a crossing you haven't made"
So I'm liable to pay even though they're accepting I don't own the vehicle, except I'm not liable to pay as the PCN will go to the new owner, although the new owner has probably tried to pay but can't because I left a car I don't own on an account I rarely use.
Honestly completely baffling and bloody frustrating.
The poor new owner will now get a PCN through no fault of their own.
I hold my hands up I didn't remove the car as I use the account that rarely I forget I've ever got it.
Surely DVLA could just notify government owned toll roads when you sell a car, just like they let whoever know that deals with vehicle tax as that seems to stop when you sell a car.
Cakey_ said:
The poor new owner will now get a PCN through no fault of their own.
I hold my hands up I didn't remove the car as I use the account that rarely I forget I've ever got it.
Surely DVLA could just notify government owned toll roads when you sell a car, just like they let whoever know that deals with vehicle tax as that seems to stop when you sell a car.
Yes, that is correct.I hold my hands up I didn't remove the car as I use the account that rarely I forget I've ever got it.
Surely DVLA could just notify government owned toll roads when you sell a car, just like they let whoever know that deals with vehicle tax as that seems to stop when you sell a car.
Yes, you are correct there also.
But that is directly under DVLA control, what you missed was directly under your control.
Sorry, schoolboy error.
That was my question, and apparently it will still send out a PCN because mine has bounced even though its been payed on another account.
The whole thing sounds a bit scam like to me.
And the worst thing is the PCN goes to the new owner because they're now the registered keeper.
Apparently they can contest it with proof of payment but even still, what a faff.
I'm pretty sure this must be a regular problem, I can't imagine I'm the only idiot that doesn't think about Toll roads when selling cars.
The whole thing sounds a bit scam like to me.
And the worst thing is the PCN goes to the new owner because they're now the registered keeper.
Apparently they can contest it with proof of payment but even still, what a faff.
I'm pretty sure this must be a regular problem, I can't imagine I'm the only idiot that doesn't think about Toll roads when selling cars.
Cakey_ said:
That was my question, and apparently it will still send out a PCN because mine has bounced even though its been payed on another account.
The whole thing sounds a bit scam like to me.
And the worst thing is the PCN goes to the new owner because they're now the registered keeper.
Apparently they can contest it with proof of payment but even still, what a faff.
I'm pretty sure this must be a regular problem, I can't imagine I'm the only idiot that doesn't think about Toll roads when selling cars.
It's a shame the companies don't just send out an annual reminder by email "Hey are your details still correct - we have XYZ car on our files?"The whole thing sounds a bit scam like to me.
And the worst thing is the PCN goes to the new owner because they're now the registered keeper.
Apparently they can contest it with proof of payment but even still, what a faff.
I'm pretty sure this must be a regular problem, I can't imagine I'm the only idiot that doesn't think about Toll roads when selling cars.
vaud said:
Cakey_ said:
That was my question, and apparently it will still send out a PCN because mine has bounced even though its been payed on another account.
The whole thing sounds a bit scam like to me.
And the worst thing is the PCN goes to the new owner because they're now the registered keeper.
Apparently they can contest it with proof of payment but even still, what a faff.
I'm pretty sure this must be a regular problem, I can't imagine I'm the only idiot that doesn't think about Toll roads when selling cars.
It's a shame the companies don't just send out an annual reminder by email "Hey are your details still correct - we have XYZ car on our files?"The whole thing sounds a bit scam like to me.
And the worst thing is the PCN goes to the new owner because they're now the registered keeper.
Apparently they can contest it with proof of payment but even still, what a faff.
I'm pretty sure this must be a regular problem, I can't imagine I'm the only idiot that doesn't think about Toll roads when selling cars.
Cakey_ said:
I've just had the most stressful phone call ever with dart charge over a car I sold and didn't even consider cancelling the auto pay as you go that's linked to my account.
For background I use the crossing very rarely, only 2-3 times a year so when selling a car it wasn't even a consideration, so I agree I'm partly to blame for that.
Yesterday evening I got an email for a payment reciept linked to my old car which I sold in January.
When I went onto the receipt it showed card declined, I lost my bank card about 6 months ago so had the card cancelled and a new one issued.
Because I don't use the crossing much I didn't get round to updating my card.
So yesterday evening I go onto the account to remove the car which interestingly it wouldnt let me do without putting a new car into the system, I have a new car now but was between cars for about 6 weeks.
So I phone them this morning to see what's going on as I really didn't want the price to get increased and I mostly recieved finger pointing that I shouldve removed my car as per their T's&C's.
They then told me that they would be contacting the DVLA to get the owners details so they can issue a PCN due to the failed payment linked to my account.
I said surely if the new owners have either set up their own account or made a one of payment for the vehicle than the crossing is paid for, they said the system will prioritise an automatic account so will have a missing payment as my old card declined and the new owners payment will just go as a credit for the vehicle.
The new owners will then receive a PCN for my failed bank charge even though they've paid for the crossing.
I said OK so as we can all agree there's been a misunderstanding here, the last thing I want is some unsuspecting person who bought my car in good faith to recieve a PCN for an old account of mine.
I then offered to just pay for the crossing which I didn't make to save the hassle. "I'm sorry sir, the window in which you can pay has now expired so a PCN will be issued"
Then there was quite a comical argument of me saying can you not just remove me from the system as I no longer own the car and surely I'm not liable for paying for a crossing that I havent made in a car I don't own.
They said "but you could just be telling us that you don't own it to get out of paying"
I then said well can you check against the registration to see if a payment has been made and accepted as this conversation is pointless if it has.
Their reply "we can't talk to you about a car you don't own and a crossing you haven't made"
So I'm liable to pay even though they're accepting I don't own the vehicle, except I'm not liable to pay as the PCN will go to the new owner, although the new owner has probably tried to pay but can't because I left a car I don't own on an account I rarely use.
Honestly completely baffling and bloody frustrating.
The poor new owner will now get a PCN through no fault of their own.
I hold my hands up I didn't remove the car as I use the account that rarely I forget I've ever got it.
Surely DVLA could just notify government owned toll roads when you sell a car, just like they let whoever know that deals with vehicle tax as that seems to stop when you sell a car.
Hi OP, you obviously care about this. Find someone senior and ask them if they think this system is reasonable? Mention the words embarrassing and incompetent. For background I use the crossing very rarely, only 2-3 times a year so when selling a car it wasn't even a consideration, so I agree I'm partly to blame for that.
Yesterday evening I got an email for a payment reciept linked to my old car which I sold in January.
When I went onto the receipt it showed card declined, I lost my bank card about 6 months ago so had the card cancelled and a new one issued.
Because I don't use the crossing much I didn't get round to updating my card.
So yesterday evening I go onto the account to remove the car which interestingly it wouldnt let me do without putting a new car into the system, I have a new car now but was between cars for about 6 weeks.
So I phone them this morning to see what's going on as I really didn't want the price to get increased and I mostly recieved finger pointing that I shouldve removed my car as per their T's&C's.
They then told me that they would be contacting the DVLA to get the owners details so they can issue a PCN due to the failed payment linked to my account.
I said surely if the new owners have either set up their own account or made a one of payment for the vehicle than the crossing is paid for, they said the system will prioritise an automatic account so will have a missing payment as my old card declined and the new owners payment will just go as a credit for the vehicle.
The new owners will then receive a PCN for my failed bank charge even though they've paid for the crossing.
I said OK so as we can all agree there's been a misunderstanding here, the last thing I want is some unsuspecting person who bought my car in good faith to recieve a PCN for an old account of mine.
I then offered to just pay for the crossing which I didn't make to save the hassle. "I'm sorry sir, the window in which you can pay has now expired so a PCN will be issued"
Then there was quite a comical argument of me saying can you not just remove me from the system as I no longer own the car and surely I'm not liable for paying for a crossing that I havent made in a car I don't own.
They said "but you could just be telling us that you don't own it to get out of paying"
I then said well can you check against the registration to see if a payment has been made and accepted as this conversation is pointless if it has.
Their reply "we can't talk to you about a car you don't own and a crossing you haven't made"
So I'm liable to pay even though they're accepting I don't own the vehicle, except I'm not liable to pay as the PCN will go to the new owner, although the new owner has probably tried to pay but can't because I left a car I don't own on an account I rarely use.
Honestly completely baffling and bloody frustrating.
The poor new owner will now get a PCN through no fault of their own.
I hold my hands up I didn't remove the car as I use the account that rarely I forget I've ever got it.
Surely DVLA could just notify government owned toll roads when you sell a car, just like they let whoever know that deals with vehicle tax as that seems to stop when you sell a car.
They might step-in....
gt_12345 said:
Hi OP, you obviously care about this. Find someone senior and ask them if they think this system is reasonable? Mention the words embarrassing and incompetent.
They might step-in....
If only we had some elected officials that can raise such matters on our behalf, regardless of if you voted for them or not...They might step-in....
vaud said:
gt_12345 said:
Hi OP, you obviously care about this. Find someone senior and ask them if they think this system is reasonable? Mention the words embarrassing and incompetent.
They might step-in....
If only we had some elected officials that can raise such matters on our behalf, regardless of if you voted for them or not...They might step-in....
vaud said:
gt_12345 said:
Hi OP, you obviously care about this. Find someone senior and ask them if they think this system is reasonable? Mention the words embarrassing and incompetent.
They might step-in....
If only we had some elected officials that can raise such matters on our behalf, regardless of if you voted for them or not...They might step-in....
Use Google, find someone responsible via their job title, guess their work email address and contact them directly.
Krhuangbin said:
Surely you’re not liable as you didn’t use the crossing, you can’t pay for a service you demonstrably did not use, and the new keeper demonstrably paid for theirs and any “admin” issues or double dipping is a Dart Charge shortcoming for them to sort?
Surely this is the answer? If they issue the PCN to the new keeper (not sure how they can do this as they don't have a contact with the new keeper) then the new keeper contests on the basis that they've paid? Edited by Mave on Wednesday 15th March 20:48
carl_w said:
What happens if the new owner registers the car to their Dart Charge account? Does it disappear from yours, is it registered to two cards or does it not allow them to do it as it's already registered?
The car I brought back in January from a main dealer was still registered to the old keepers account, The only way I could add it to my account was to email customer services with the V5c, this automatically removed it from the old owners account. Luckily I don’t use the crossing very often!I have forgotten to amend my dart charge account a few times after changing cars (we have the whole family on there) or plates and so have had a few PCNs (yes, I should really remember to do this!).
If it’s a first offence, when you go in to pay the PCN, they only charge for the actual crossing and no punitive bit on top, which is think is pretty reasonable really - not come across that with anyone else.
Hopefully the new owner will only get charged the £2.50 and they’ll have a crossing in the bank for next time - not a very terrible outcome.
And as per the previous reply, a car can only be linked to one account so you have to contact them or the previous owner to remove.
If it’s a first offence, when you go in to pay the PCN, they only charge for the actual crossing and no punitive bit on top, which is think is pretty reasonable really - not come across that with anyone else.
Hopefully the new owner will only get charged the £2.50 and they’ll have a crossing in the bank for next time - not a very terrible outcome.
And as per the previous reply, a car can only be linked to one account so you have to contact them or the previous owner to remove.
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