New vehicle rejection or not?
Discussion
A chap i know was due to take delivery of his brand new vehicle next weekend but the sales lady phoned him today to say that it has sustained damage whilst in their care and they would be repairing it with a new panels and bumper etc and so may be delayed a few weeks.
Bearing this in mind, does he have grounds for rejection and a insisting on a replacement vehicle being ordered?
Or should he wait for it to be repaired and inspect it before deciding?
Bearing this in mind, does he have grounds for rejection and a insisting on a replacement vehicle being ordered?
Or should he wait for it to be repaired and inspect it before deciding?
2 sMoKiN bArReLs said:
I know what I'd be doing! I'd want it new, not repaired.
A large number of cars are damaged en route to new owners. I had a TT that had a bonnet resprayed in the 16 miles it did before it arrived at my house, 10 miles from the port...It does sound like there may be more to this though.
A sceptic might enquire as to the market value of the car now versus when it was ordered -- the dealer may want to sell it as new to someone else for more money today than what was ordered quite some time ago (this sort of scenario has been noted on various Land Rover forums, for example).
CraigyMc said:
A large number of cars are damaged en route to new owners. I had a TT that had a bonnet resprayed in the 16 miles it did before it arrived at my house, 10 miles from the port...
I was a main dealer for ten years....If the car has had significant damage it will (probably) never be the same again. At the least the paint will probably age differently on the repaired panels. Plus! There are good & bad repairs, I know I'd not take the risk.
You'd at least want to see it unrepaired (before you rejected it 
)2 sMoKiN bArReLs said:
CraigyMc said:
A large number of cars are damaged en route to new owners. I had a TT that had a bonnet resprayed in the 16 miles it did before it arrived at my house, 10 miles from the port...
I was a main dealer for ten years....If the car has had significant damage it will (probably) never be the same again. At the least the paint will probably age differently on the repaired panels. Plus! There are good & bad repairs, I know I'd not take the risk.
My suspicion is demanding a new car will take them as long to fulfill as doing the repair, plus ten minutes making sure they haven't told him what the VIN is yet...
Cars are damaged all the time between the factory and the dealership. "Held at port" is usually a euphemism for being repaired. But if this happened after it arrived at the dealership it's a different matter. As others have said I would want to see it before repair and if I decided to take it I would want it in writing that no record of it having being repaired would ever appear.
I had this with a mini JCW vehicle arrived at dealership, had its PDI, the sales man called to say it was going for cleaning and would be ready in 3 hrs.
1 hour before collection called to say there had been a problem, apparently the car cleaner had picked up the wrong bottle and had poorer wheel acid over the car and engine bay, turning all the black plastics white.
Went to see the car and it was back in the service centre being priced for new parts. I was offered the car once repaired or they will order me a new car, 4 months wait. I asked for a new car to be ordered, which was done there and then and a new MINI convertible added to the demo fleet and given to us for 4 months.
1 hour before collection called to say there had been a problem, apparently the car cleaner had picked up the wrong bottle and had poorer wheel acid over the car and engine bay, turning all the black plastics white.
Went to see the car and it was back in the service centre being priced for new parts. I was offered the car once repaired or they will order me a new car, 4 months wait. I asked for a new car to be ordered, which was done there and then and a new MINI convertible added to the demo fleet and given to us for 4 months.
2 sMoKiN bArReLs said:
CraigyMc said:
A large number of cars are damaged en route to new owners. I had a TT that had a bonnet resprayed in the 16 miles it did before it arrived at my house, 10 miles from the port...
I was a main dealer for ten years....If the car has had significant damage it will (probably) never be the same again. At the least the paint will probably age differently on the repaired panels. Plus! There are good & bad repairs, I know I'd not take the risk.
Clearly it had a repair early in its life, which aged much faster than the original paint. It needed the clear coat respraying to make it look reasonable.
Sorry guys!
And yes, had a name change in the meantime!
forgot to let you all know that they rejected it and got a new one ordered and also had a loan vehicle whilst it was being built and delivered which they collected end of June.
Ironically, when they collected the replacement, the replacement parts that were ordered for the damaged one still hadn’t even arrived so the damaged vehicle was sat parked up still waiting for repair apparently!
And yes, had a name change in the meantime!
forgot to let you all know that they rejected it and got a new one ordered and also had a loan vehicle whilst it was being built and delivered which they collected end of June.
Ironically, when they collected the replacement, the replacement parts that were ordered for the damaged one still hadn’t even arrived so the damaged vehicle was sat parked up still waiting for repair apparently!
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