Can petrol pumps be rigged to overcharge?

Can petrol pumps be rigged to overcharge?

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Discussion

Mr Miata

Original Poster:

980 posts

52 months

Sunday 2nd July 2023
quotequote all
Earlier tonight I refuelled my car. It wasn’t empty but around 1/4 full.

From the start the petrol pump didn’t feel right, it was flowing much noticeably much slower. Then when the pump cut off, the amount on the display showed more litres than I expected. Apparently it dispensed just over 40 litres when my car only has a 50 litre tank. From previous experience, if my car has just 10 litres left then the petrol gauge would be well within the red with the low fuel warning light illuminated.

Am I imagining things and other thinking this or is it possible for petrol pumps to be out of calibration, either accidentally or deliberately? Has anyone else had similar experiences?

Bluemondy

383 posts

83 months

Sunday 2nd July 2023
quotequote all
It's possible sure. But I'd imagine the penalties if a garage owner got caught would be painful.

Was it a main petrol station or some backwater jobbie? (That said our village petrol station displays the pump calibration stickers on said pumps)

OzzyR1

5,777 posts

234 months

Sunday 2nd July 2023
quotequote all
Mr Miata said:
Earlier tonight I refuelled my car. It wasn’t empty but around 1/4 full.

From the start the petrol pump didn’t feel right, it was flowing much noticeably much slower. Then when the pump cut off, the amount on the display showed more litres than I expected. Apparently it dispensed just over 40 litres when my car only has a 50 litre tank. From previous experience, if my car has just 10 litres left then the petrol gauge would be well within the red with the low fuel warning light illuminated.

Am I imagining things and other thinking this or is it possible for petrol pumps to be out of calibration, either accidentally or deliberately? Has anyone else had similar experiences?
Did your fuel gauge show the tank as full after filling up?

A 50 litre tank @ 1/4 full would have 12.5 litres in it; but you say that if there are only 10 litres left then your car is well into the red & a low fuel warning light is on.

That's only a 2.5 litre difference between a 1/4 full tank and "well into the red" - doesn't seems a lot?

LosingGrip

7,843 posts

161 months

Sunday 2nd July 2023
quotequote all
Worked in a petrol station for four years. Countless people a week would say 'I've put x in and it was more/my gauge hasn't moved'.

Always did a test (basically put 20 litres in a tank that had the litres measured. Always showed over (0.5 of a litre). Never once did it show less.


Super Sonic

5,273 posts

56 months

Sunday 2nd July 2023
quotequote all
LosingGrip said:
Worked in a petrol station for four years. Countless people a week would say 'I've put x in and it was more/my gauge hasn't moved'.

Always did a test (basically put 20 litres in a tank that had the litres measured. Always showed over (0.5 of a litre). Never once did it show less.
Just for clarity, you're saying you put 20l into a calibrated tank, and the pump measured 20.5l?

Starfighter

4,952 posts

180 months

Sunday 2nd July 2023
quotequote all
The pumps are calibrated and there is a permitted acceptable limit. I understand that the flow meters are now much more accurate and it is possible to bias the delivery to the lower part of the tolerance limit.

Chromegrill

1,092 posts

88 months

Sunday 2nd July 2023
quotequote all
With 10 litres left on a 50 litre tank you are at 20% capacity and you thought you were at 25% so doesn't sound not hugely out. But if you are still concerned, or have suspicions of adulterated fuel, that's the sort of thing your local council Trading Standards team will want to know about, they do inspect pumps periodically and it's the sort of thing they would be interested to investigate if suspicious were raised. Most people never bother complaining, and most times people get away with it because of that.

Sebring440

2,080 posts

98 months

Sunday 2nd July 2023
quotequote all
Chromegrill said:
most times people get away with it because of that.
Any actual experience of that happening?


rofl

Tyrell Corp

256 posts

22 months

Sunday 2nd July 2023
quotequote all
Seems trading standards are pretty slack on enforcement, with minimal checks and low margins on huge volumes the temptation is there. This came to me from the director of an independent fuel station established many decades.

Tesco sold 10 million litres on 4% under volume, fined a tiny little 18k...crime pays! (several hundred thousand profit there,even in 2007/2008?)

https://www.southwalesargus.co.uk/news/4248887.tes...

LosingGrip

7,843 posts

161 months

Sunday 2nd July 2023
quotequote all
Super Sonic said:
Just for clarity, you're saying you put 20l into a calibrated tank, and the pump measured 20.5l?
Yeah give or take (it was a while ago that I worked there but never once had it under deliver).

Super Sonic

5,273 posts

56 months

Sunday 2nd July 2023
quotequote all
LosingGrip said:
Super Sonic said:
Just for clarity, you're saying you put 20l into a calibrated tank, and the pump measured 20.5l?
Yeah give or take (it was a while ago that I worked there but never once had it under deliver).
???
If the pump says 20.5l, but your calibrated tank only contains 20l, surely it has under delivered?

r3g

3,391 posts

26 months

Sunday 2nd July 2023
quotequote all
rofl


Dingu

3,909 posts

32 months

Sunday 2nd July 2023
quotequote all
Super Sonic said:
LosingGrip said:
Super Sonic said:
Just for clarity, you're saying you put 20l into a calibrated tank, and the pump measured 20.5l?
Yeah give or take (it was a while ago that I worked there but never once had it under deliver).
???
If the pump says 20.5l, but your calibrated tank only contains 20l, surely it has under delivered?
I believe the original message reads that the tank (which was accurately measuring litres) read 20.5l dispensed based on a read of 20l on the pump.

Super Sonic

5,273 posts

56 months

Sunday 2nd July 2023
quotequote all
Dingu said:
Super Sonic said:
LosingGrip said:
Super Sonic said:
Just for clarity, you're saying you put 20l into a calibrated tank, and the pump measured 20.5l?
Yeah give or take (it was a while ago that I worked there but never once had it under deliver).
???
If the pump says 20.5l, but your calibrated tank only contains 20l, surely it has under delivered?
I believe the original message reads that the tank (which was accurately measuring litres) read 20.5l dispensed based on a read of 20l on the pump.
Oh ok, that would make sense, though it's the opposite of what I asked!

Super Sonic

5,273 posts

56 months

Sunday 2nd July 2023
quotequote all
r3g said:
rofl
Care to
elaborate?

r3g

3,391 posts

26 months

Sunday 2nd July 2023
quotequote all
Super Sonic said:
Care to
elaborate?
I was laughing at (with?) you at noticing the problem with LGs statement, just as I had. I'm sure it was just badly worded on his part, but it reads like an unintentional admission the pumps were under-dispensing.

Having also worked as a petrol station manager, the Weights & Measures guys used to show up around every 6 months from memory although tbh I've no idea what the tolerance levels are/were. Mine was an ancient site with manual everything. I think our pumps were some of the first Veeder Root digital ones that didn't have the winding handle at the side to reset the display.

Super Sonic

5,273 posts

56 months

Sunday 2nd July 2023
quotequote all
r3g said:
I was laughing at (with?) you at noticing the problem with LGs statement, just as I had. I'm sure it was just badly worded on his part, but it reads like an unintentional admission the pumps were under-dispensing.

Having also worked as a petrol station manager, the Weights & Measures guys used to show up around every 6 months from memory although tbh I've no idea what the tolerance levels are/were. Mine was an ancient site with manual everything. I think our pumps were some of the first Veeder Root digital ones that didn't have the winding handle at the side to reset the display.
Oh ok. Thanks for clearing that up. I thought LG's original statement was ambiguous and tried to get him to clarify, but he just made it worse lol. wink

E63eeeeee...

4,005 posts

51 months

Monday 3rd July 2023
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Something similar happened to me a few years ago. Was filling up at Tesco's, not even on the red light, and the pump sounded and felt odd and measured almost the whole tank capacity. I told the people in the shop, they took my details, then contacted me a few days later, said they'd checked the pump and it was fine, and sent me a 20 quid voucher.

DaveE87

1,144 posts

137 months

Monday 3rd July 2023
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Are the tanks heated? A lot of petrol stations heat their underground tanks to 15°C.

paul.deitch

2,112 posts

259 months

Monday 3rd July 2023
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DaveE87 said:
Are the tanks heated? A lot of petrol stations heat their underground tanks to 15°C.
Haha! Yeah right service stations heat their fuel. What are you smoking?