Amazon Complaint

[bad company]

Last November I bought a receiver to wirelessly receive connect my iPhone to my amplifier. I bought it from the manufacturer through Amazon. The item arrived and was very difficult to connect though it did eventually do so. After a few weeks it disconnected for whatever reason and I managed to get it connected again albeit it wasn’t easy.

Three weeks ago it disconnected again this time I couldn’t get it back on. I spoke technical support, they tried various steps to no avail so I was passed to the higher level support. They also couldn’t get it going and said customer services would call me in 24-48 hours to arrange replacement under warranty. After 48 hours I phoned again and they said 24-48 hours. This has happened 3 times since but no calls from them and no replacement.

It’s a particularly expensive item at about £60 but very annoying. Is there a way of complaining to Amazon?

[Sporky]

Best method I've found is to use chat, which only seems to be possible via the app. Polite but firm seems to work.

[James_N]

Sporky said:

Best method I've found is to use chat, which only seems to be possible via the app. Polite but firm seems to work.

Agree with this. Always had good results with the chat function

[SistersofPercy]

Sporky said:

Best method I've found is to use chat, which only seems to be possible via the app. Polite but firm seems to work.

Yep this really.
I've had a few things go wrong, most recently an outdoor Ring camera of a similar value to your item. I always head for live chat and get a return label within the hour.
You can access live chat on desktop though:

https://www.amazon.co.uk/message-us?ref_=fs_hub_ga...

[bad company]

SistersofPercy said:

Sporky said:

Best method I've found is to use chat, which only seems to be possible via the app. Polite but firm seems to work.

Yep this really.
I've had a few things go wrong, most recently an outdoor Ring camera of a similar value to your item. I always head for live chat and get a return label within the hour.
You can access live chat on desktop though:

https://www.amazon.co.uk/message-us?ref_=fs_hub_ga...

Wow, that was efficient thank you. Explained on web chat, return label sent by email then money to be refunded.

Thanks everyone.

[Mr Miata]

I’m disappointed that many companies these days have no contact details on their website. There’s no way to phone them.

Something to hide

And in practice, customers have little protection and comeback from getting ripped off and borderline scammed. For example, I recently paid £100’s for a product and the courier Yodel never showed up with it. When I tried to contact Yodel they’re not interested and admitted they won’t be doing their job.

Why should they get with this?

Edited by Mr Miata on Thursday 13th July 09:55

[qwerty360]

Mr Miata said:

I’m disappointed that many companies these days have no contact details on their website. There’s no way to phone them.

Something to hide

And in practice, customers have little protection and comeback from getting ripped off and borderline scammed. For example, I recently paid £100’s for a product and the courier Yodel never showed up with it. When I tried to contact Yodel they’re not interested and admitted they won’t be doing their job.

Why should they get with this?

Edited by Mr Miata on Thursday 13th July 09:55

Remember you almost certainly don't have a contract with the courier.

If they were selected/organised and paid for by the supplier then the supplier is liable to you; Yodel don't even have to talk to you about it as their contract
and yours is with the sender, so it is the senders problem...

They get away with it because no-one wants to pay enough for reliable deliveries...

[C5_Steve]

Mr Miata said:

I’m disappointed that many companies these days have no contact details on their website. There’s no way to phone them.

Something to hide

And in practice, customers have little protection and comeback from getting ripped off and borderline scammed. For example, I recently paid £100’s for a product and the courier Yodel never showed up with it. When I tried to contact Yodel they’re not interested and admitted they won’t be doing their job.

Why should they get with this?

Edited by Mr Miata on Thursday 13th July 09:55

Yeah I think you're missing the mark with this one. I'll take a good chat portal (as in one that's well staffed and I don't have to sit about waiting for) over a phone number every day of the week. With Amazon as a specific example, I've never had an issue with anything I've needed to contact them about, including an Xbox that was left on the doorstep which they refunded immediately when I contacted them after it went missing.

As for your issue, Yodel is notorious for having the worst customer service of any courier. They've been investigated previously for not being reachable by customers, but as has been said your contract in your case is with the shipper not Yodel. You need to take it up with them as they chose to send your items by Yodel.