Incorrect unpaid fuel claim
Discussion
I received a letter from "FuelGuardian" claiming I hadn't paid for fuel. It was in a place I had never been to and the "evidence" they provided was a scan of a unpaid receipt with someone else's name and address and they have obtained my details via dvla with my reg (no details/evidence on why they used my reg). I filled in the a dispute claim form on their website, but heard nothing back.
Fast forward a few months and I now have a letter from a debt collection agency.
How best to proceed? Talk to the agency? Safe to ignore?
Fast forward a few months and I now have a letter from a debt collection agency.
How best to proceed? Talk to the agency? Safe to ignore?
Oooh what a big hard man company Fuel Guardian is. And a Debt Collection Agency?! The horror of a toothless firm! 
From their website:
Someone left my details at store for a no means of payment, it wasn’t me!
Please contact us in this instance, we will refer the case to the DVLA to get the keeper details for the fine, and to the police for fraud and false
It wasn’t me that filled up, it was a family member, friend etc.
As the registered keeper, you are liable for any fines unless the party responsible volunteers to take responsibility for the case.
They seem to have taken Registered Keeper liability from parking tickets and transferred this to people who haven't paid! If your brother in law borrows your car, bilks a petrol station, you as the RK are not liable. What a shambles of a firm.
From their website:
Someone left my details at store for a no means of payment, it wasn’t me!
Please contact us in this instance, we will refer the case to the DVLA to get the keeper details for the fine, and to the police for fraud and false
It wasn’t me that filled up, it was a family member, friend etc.
As the registered keeper, you are liable for any fines unless the party responsible volunteers to take responsibility for the case.
They seem to have taken Registered Keeper liability from parking tickets and transferred this to people who haven't paid! If your brother in law borrows your car, bilks a petrol station, you as the RK are not liable. What a shambles of a firm.
I guess it might be “I forgot my wallet, let me give you my name and reg number and I promise to come back”
Make up both (or cloned plates) and don’t come back
Garage passes/sells this to the recovery agent, who then generate the matters/chase up?
I’d respond with “not me, happy to take this to court at your expense” and file under bin.
Make up both (or cloned plates) and don’t come back
Garage passes/sells this to the recovery agent, who then generate the matters/chase up?
I’d respond with “not me, happy to take this to court at your expense” and file under bin.
Simpo Two said:
NerveAgent said:
the "evidence" they provided was a scan of a unpaid receipt
I got stuck on 'unpaid receipt'. A receipt is what you get AFTER you pay.How did anyone get from that to your name and address? Or has your plate been cloned and it was picked up by CCTV?
Random person takes fuel but then goes in & doesn't have the means to pay on them.
Receipt gets left in till, with name address/registration on it.
Registration gets misread/mistakenly sent to garage owner as OP's registration or name/address was nefariously incorrect.
That is where we are now.
Simpo Two said:
NerveAgent said:
the "evidence" they provided was a scan of a unpaid receipt
I got stuck on 'unpaid receipt'. A receipt is what you get AFTER you pay.How did anyone get from that to your name and address? Or has your plate been cloned and it was picked up by CCTV?
its says "no means to pay" on a receipt like piece of paper. It lists some details like a name, address, mobile number (not mine) and a bunch of other stuff such as make, model, reg which haven't been filled out.
NerveAgent said:
its says "no means to pay" on a receipt like piece of paper. It lists some details like a name, address, mobile number (not mine) and a bunch of other stuff such as make, model, reg which haven't been filled out.
It's a brilliant idea. From now on I'm going to use your name and address for all my fuel purchases! 
Chap,
This is the company I dealt with when an incorrect claim was made. They do have an email address and please believe me when I say someone did call me, I did not honestly respond too well initially as it felt like a scam as I was 100% positive I had not done anything wrong. But they did eventually deal with it.
However I did have to provide evidence, namely a bank statement. If you have pictures and a receipt picture you should be able to prove this was a mistake.
Mine was literally about 20 minutes after and the fuel allegedly sold was far more than would ever fit into my car.
There is clearly an issue with the system or over zealous pump nimbies trying to blame anyone rather than the actual person who made the theft as I know of several people now this has happened to.
What fuel company was it, mine was Morrison, but importantly Morrison do NOT operate the stations, which is possibly why this happened...? Go in there and see if they are reasonable, they will probably say they have passed it onto this Guardian shower and be unhelpful.
I also contacted the local police and was advised to make a fraud claim, which I did. But the main swinger was going into the bank with all this info and getting them to write a fairly strong letter proving the transaction was fraudulent, and then asking all sorts of questions of the company involved and how this mistake was allowed to happen when proof was given that it was clearly an error.
I dont know if theya re trying it on, it would not shocm em as these a
holes are not much higher up the foioid chain than parking clampers.
This is the company I dealt with when an incorrect claim was made. They do have an email address and please believe me when I say someone did call me, I did not honestly respond too well initially as it felt like a scam as I was 100% positive I had not done anything wrong. But they did eventually deal with it.
However I did have to provide evidence, namely a bank statement. If you have pictures and a receipt picture you should be able to prove this was a mistake.
Mine was literally about 20 minutes after and the fuel allegedly sold was far more than would ever fit into my car.
There is clearly an issue with the system or over zealous pump nimbies trying to blame anyone rather than the actual person who made the theft as I know of several people now this has happened to.
What fuel company was it, mine was Morrison, but importantly Morrison do NOT operate the stations, which is possibly why this happened...? Go in there and see if they are reasonable, they will probably say they have passed it onto this Guardian shower and be unhelpful.
I also contacted the local police and was advised to make a fraud claim, which I did. But the main swinger was going into the bank with all this info and getting them to write a fairly strong letter proving the transaction was fraudulent, and then asking all sorts of questions of the company involved and how this mistake was allowed to happen when proof was given that it was clearly an error.
I dont know if theya re trying it on, it would not shocm em as these a
holes are not much higher up the foioid chain than parking clampers. NerveAgent said:
its says "no means to pay" on a receipt like piece of paper. It lists some details like a name, address, mobile number (not mine) and a bunch of other stuff such as make, model, reg which haven't been filled out.
Seems odd to send the demand to you rather than the name and address they have on the 'no means to pay' slip.bergclimber34 said:
Chap,
This is the company I dealt with when an incorrect claim was made. They do have an email address and please believe me when I say someone did call me, I did not honestly respond too well initially as it felt like a scam as I was 100% positive I had not done anything wrong. But they did eventually deal with it.
However I did have to provide evidence, namely a bank statement. If you have pictures and a receipt picture you should be able to prove this was a mistake.
Mine was literally about 20 minutes after and the fuel allegedly sold was far more than would ever fit into my car.
There is clearly an issue with the system or over zealous pump nimbies trying to blame anyone rather than the actual person who made the theft as I know of several people now this has happened to.
What fuel company was it, mine was Morrison, but importantly Morrison do NOT operate the stations, which is possibly why this happened...? Go in there and see if they are reasonable, they will probably say they have passed it onto this Guardian shower and be unhelpful.
I also contacted the local police and was advised to make a fraud claim, which I did. But the main swinger was going into the bank with all this info and getting them to write a fairly strong letter proving the transaction was fraudulent, and then asking all sorts of questions of the company involved and how this mistake was allowed to happen when proof was given that it was clearly an error.
I dont know if theya re trying it on, it would not shocm em as these aholes are not much higher up the foioid chain than parking clampers.
Did you even read the original post?This is the company I dealt with when an incorrect claim was made. They do have an email address and please believe me when I say someone did call me, I did not honestly respond too well initially as it felt like a scam as I was 100% positive I had not done anything wrong. But they did eventually deal with it.
However I did have to provide evidence, namely a bank statement. If you have pictures and a receipt picture you should be able to prove this was a mistake.
Mine was literally about 20 minutes after and the fuel allegedly sold was far more than would ever fit into my car.
There is clearly an issue with the system or over zealous pump nimbies trying to blame anyone rather than the actual person who made the theft as I know of several people now this has happened to.
What fuel company was it, mine was Morrison, but importantly Morrison do NOT operate the stations, which is possibly why this happened...? Go in there and see if they are reasonable, they will probably say they have passed it onto this Guardian shower and be unhelpful.
I also contacted the local police and was advised to make a fraud claim, which I did. But the main swinger was going into the bank with all this info and getting them to write a fairly strong letter proving the transaction was fraudulent, and then asking all sorts of questions of the company involved and how this mistake was allowed to happen when proof was given that it was clearly an error.
I dont know if theya re trying it on, it would not shocm em as these a
holes are not much higher up the foioid chain than parking clampers. He wasn't even there, how can his bank prove he wasn't there?
E-bmw said:
mac96 said:
Sounds like the actual thieves are the staff, and they then create a smokescreen to avoid detection.
I was wondering how long it would take to get to a conspiracy theory?Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff