Help with consumer rights

[Let off some steam Bennett]

The initial message was deleted from this topic on 16 April 2025 at 09:41

[paul_c123]

Yeah, if you don't allow him to complete the work to his satisfaction, you can't claim on it.

[paul_c123]

Let off some steam Bennett said:

But like I say he is refusing to finish the job I paid him to do

Because you've asked for the car back....he can't do the (full) job if it isn't there.

[48k]

Let off some steam Bennett said:

But like I say he is refusing to finish the job I paid him to do

You have already paid 100% up front ?

[paul_c123]

Let off some steam Bennett said:

He is just refusing to work on as I have hurt his feelings as I called him out on pushing me to the back of the que to do work for others. It literally needs 2 days on it. Suspension set up, throttle body balance and a MOT. You could argue it's a days work.

I was going to ask about the timeframes, because 6 months for any kind of work on a car is exceptional. But since you didn't give any details (other than saying its chassis refurbishment) I didn't make it part of the issue. I haven't seen a chassis on a car for a long time. My truck has a chassis, but its a fairly simple thing and I can refurbish that myself in a reasonable time. I don't know if I want to get involved in a rabbit hole of "how long does x take" when we don't know what "x" is.

If the job was going to take 1-2 days, it seems incredible you'd accept 6 months as a timeframe.

I'd need more details before making any further comment on that aspect, I think. But I think your dispute does revolve about managing expectations and reasonable timeframe for the job.

I was just saying that, if a tradesman or business is physically not allowed to do the work, they can't be held liable for the job. And I'd imagine chassis refurbishment is something where you'd need to do a complete job or not.

[paul_c123]

Let off some steam Bennett said:

The 1 to 2 days is what it needs to be finished

His assessment, or yours?

[Muzzer79]

Let off some steam Bennett said:

It was a body off chassis restoration, quoted 6 months . The 1 to 2 days is what it needs to be finished

Is the chassis restoration complete?

I assume so, as you've said it only needs

"Suspension set up, throttle body balance and a MOT"


Does he agree with your assessment that this is all the work remaining?

If so, I can't see how he can refuse to warrant work which is complete (i.e the chassis work)

If not, it's more complicated as you stopped the work.

[Muzzer79]

Let off some steam Bennett said:

Muzzer79 said:

Is the chassis restoration complete?

I assume so, as you've said it only needs

"Suspension set up, throttle body balance and a MOT"


Does he agree with your assessment that this is all the work remaining?

If so, I can't see how he can refuse to warrant work which is complete (i.e the chassis work)

If not, it's more complicated as you stopped the work.

Yes it's complete, just needs a shakedown,set up and mot. This is what they have told me is left to do. I had the interior retrimmed in February / March. The car has been back with the garage for 2 weeks and they have done nothing to it. Shoved up the corner getting knocked about, do you understand my frustration

They've damaged it?

When you chased completion initially, before it all "got a bit heated", what was their timeline?

[Jeremy-75qq8]

Let off some steam Bennett said:

Yes it's complete, just needs a shakedown,set up and mot. This is what they have told me is left to do. I had the interior retrimmed in February / March. The car has been back with the garage for 2 weeks and they have done nothing to it. Shoved up the corner getting knocked about, do you understand my frustration

So if has been there 2 weeks not 18 months.

I think you need to be far clearer as to what is going on.

[Muzzer79]

Let off some steam Bennett said:

Muzzer79 said:

They've damaged it?

When you chased completion initially, before it all "got a bit heated", what was their timeline?

He gave me a date of the 12th of April, then that changed to the 25th of April.

Seems like you’ve over-reacted and pissed them off for a small reason tbh

[Muzzer79]

Let off some steam Bennett said:

Muzzer79 said:

Seems like you’ve over-reacted and pissed them off for a small reason tbh

That's where you are wrong, quoted time for completion was July last year. We are now 14 months on, read the story

Let off some steam Bennett said:

Muzzer79 said:

They've damaged it?

When you chased completion initially, before it all "got a bit heated", what was their timeline?

He gave me a date of the 12th of April, then that changed to the 25th of April.

[ChevronB19]

Muzzer79 said:

Let off some steam Bennett said:

Muzzer79 said:

Seems like you’ve over-reacted and pissed them off for a small reason tbh

That's where you are wrong, quoted time for completion was July last year. We are now 14 months on, read the story

Let off some steam Bennett said:

Muzzer79 said:

They've damaged it?

When you chased completion initially, before it all "got a bit heated", what was their timeline?

He gave me a date of the 12th of April, then that changed to the 25th of April.

Try reading the thread from the start…

[Simpo Two]

Let off some steam Bennett said:

48k said:

You have already paid 100% up front ?

I have as the car was coming to the end of the work

Let off some steam Bennett said:

paul_c123 said:

Because you've asked for the car back....he can't do the (full) job if it isn't there.

I possibly owed £500 for remaining work. So I have paid for most of it. I was paying when work was done to the car