Unreasonable time to wait for repair
Discussion
Long story short, Wifes Jeep Renegade engine died 1st week in January (3yo, 50k miles, under Jeep extended warranty, bought from Jeep dealer, on a Jeep PCP deal) It requires a complete new engine, £14k of repairs on a ~£16k car. Warranty company agreed to do the repair after much waiting. We have been given an initial possible date for the engine to turn up at the deal of 3rd week in June, but not guarantee it will arrive (has moved back twice already), so at least 6 months without the car before they can start fixing it.
Have spoken to AA legal advice (through insurance) however they were a bit woolly with their advice (maybe just the person we got on the call), do we have any rights to reject the vehicle or the repair? Current value & PCP repayment cost are pretty much equal so would be happy to walk away from it. My concern in keeping it is looking at the small print, although the repair work is warrantied, it looks like I cannot extend the warranty further after this size of claim. It has been a friday afternoon car with loads of niggles, and there is a fundamental flaw with the 4x4 hybrid in the car which I think contributed to the engine failure (only my opinion and no sway on this issue)
cheers
Have spoken to AA legal advice (through insurance) however they were a bit woolly with their advice (maybe just the person we got on the call), do we have any rights to reject the vehicle or the repair? Current value & PCP repayment cost are pretty much equal so would be happy to walk away from it. My concern in keeping it is looking at the small print, although the repair work is warrantied, it looks like I cannot extend the warranty further after this size of claim. It has been a friday afternoon car with loads of niggles, and there is a fundamental flaw with the 4x4 hybrid in the car which I think contributed to the engine failure (only my opinion and no sway on this issue)
cheers
Have they provided you with a courtesy car in the interim?
You'd struggle to show it's an unreasonable amount of time to repair given the dealer will state it's a complex issue and they're awaiting a new engine.
Path of least resistance would be to sweet talk Jeep Finance into letting you walk early given the issues you've faced. Plus you can't be far off the 50% point in the finance agreement where you can terminate early regardless.
You'd struggle to show it's an unreasonable amount of time to repair given the dealer will state it's a complex issue and they're awaiting a new engine.
Path of least resistance would be to sweet talk Jeep Finance into letting you walk early given the issues you've faced. Plus you can't be far off the 50% point in the finance agreement where you can terminate early regardless.
Try a CEO email
Eurig Druce / SVP & Group Managing Director Stellantis UK - should be: eurig.druce@stellantis.com
Guide here top CEO emails: https://www.ceoemail.com/hints.php
It may get picked up by his assistants and triaged to someone senior in customer services. Top down sometimes works, I have had success in the past.
no courtesy car, dealership it went to is new to Jeep so took ages to get anywhere as all IT systems were new to them. However we raised a case with Jeep customer service straight away, they are just giving us a running commentary on when an engine will be available. Jeep have got really bad in Stellantis ownership. Will look at pestering the CEO, thanks for the link
Am I being unreasonable asking for the refund of the PCP payments since the fault happened and walking from the PCP deal? We are not at the stage we can walk from the PCP deal at the minute contractually (last time we are doing one of these, cash buying an old petrol Wrangler after this)
scrw. said:
Just penning an email to the finance customer service and Stellantis CEO when an email from Jeep customer service drops, June date has been pushed back to no date at all as there supplier doesn't have any stock (?).
At least you got that before emailing the CEO, so you can include the latest disappointing news! No date for a resolution is a bit s
tty at the very least! Please let us know what the CEO or his minions reply.paradigital said:
BMW had my F33 in for roof electronics for 13 months.
Granted I had a discourtesy car for the duration though.
I think it’s unreasonable for them to not provide you with a vehicle during the wait, but the wait itself is not necessarily unreasonable.
Coming up.to 3 years old my mate put his Duster in for a main dealer service and MOT. Granted I had a discourtesy car for the duration though.
I think it’s unreasonable for them to not provide you with a vehicle during the wait, but the wait itself is not necessarily unreasonable.
An hour before they rang him to say there was a problem.with the number plate lighting, it passed the MOT. They obviously assumed an easy fix. He had 3 different hire cars over 12 months. It was a problem with the loom inside the tailgate. The dealer initially insisted. No. It needs to be replaced with a genuine part. 9 months into it they said. We think we can get an automotive electrician to make up a copy of the cable. My mate probably would have agreed to this at the start, but he insisted. No. It's under the manufacturers warranty you fix it properly.
If it were out of warranty he'd have got a sparky to come and splice new wires into the tailgate harness.
When he got it back he sold it. For about 1/4 of what the hire cars had cost the dealer.
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