Vehicle rejection, fault from new and 4 dealer visits
Discussion
Hi all,
I'd appreciate some views on what I should be expecting when trying to reject my car. The main facts are:
- June 24 - Car purchased new (ordered to my spec) and collected from main dealer
- Faults with the touchscreen appeared almost straight away but were intermittent
- Reported to the dealer within 30 days, discussed with sales exec and asked to try a few things like software resets.
- 32 days since collection, booking request sent to dealer workshop as faults still occuring
- July 24 - Dealer updated the software and I was told to try again
- Fault continues to occur intermittently
- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
- April 25 - Booked car into different dealer to try again to resolve the fault
- May&June - New dealer attempted a repair after much wrangling with warranty to replace parts.
- June 25 - Fault still present and intermittent.
This is amongst 4 other issues that the car has had since new (new headlights needed along with microswitches, which did resolve those faults).
I can't find a definitive guide as to the 30 days / 6 months rejection rights when the dealer has seen the car and asked you to continue to test. I've seen some guidance that indicates the "clock" stops when you first reported it, and that whilst i've been accomodating to continue to test the car with various different attempts to fix, this shouldn't impact my rejection rights?
Car is now 11 months old and 5000miles. I'd be ok with a mileage allowance at xxp/mile as a compromise, but given it's had the issue from new, should i be pushing for full rrp back?
For context, this is not a cheap car, it's a flagship model, from a premium brand and was over £150k.
Is there any official guidance or rules around this situation where you've agreed to continue to test the car?
Thanks
I'd appreciate some views on what I should be expecting when trying to reject my car. The main facts are:
- June 24 - Car purchased new (ordered to my spec) and collected from main dealer
- Faults with the touchscreen appeared almost straight away but were intermittent
- Reported to the dealer within 30 days, discussed with sales exec and asked to try a few things like software resets.
- 32 days since collection, booking request sent to dealer workshop as faults still occuring
- July 24 - Dealer updated the software and I was told to try again
- Fault continues to occur intermittently
- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
- April 25 - Booked car into different dealer to try again to resolve the fault
- May&June - New dealer attempted a repair after much wrangling with warranty to replace parts.
- June 25 - Fault still present and intermittent.
This is amongst 4 other issues that the car has had since new (new headlights needed along with microswitches, which did resolve those faults).
I can't find a definitive guide as to the 30 days / 6 months rejection rights when the dealer has seen the car and asked you to continue to test. I've seen some guidance that indicates the "clock" stops when you first reported it, and that whilst i've been accomodating to continue to test the car with various different attempts to fix, this shouldn't impact my rejection rights?
Car is now 11 months old and 5000miles. I'd be ok with a mileage allowance at xxp/mile as a compromise, but given it's had the issue from new, should i be pushing for full rrp back?
For context, this is not a cheap car, it's a flagship model, from a premium brand and was over £150k.
Is there any official guidance or rules around this situation where you've agreed to continue to test the car?
Thanks
Muzzer79 said:
Have you told the dealer that you're considering rejection?
If so, what was their reaction?
I've told head office, which is why the 4th visit resulted in them agreeing to try changing parts. I haven't yet approached the supplying dealer as i'm keen to understand my rights before I engage with them. If so, what was their reaction?
You may have a case for rejection
I would be surprised if, with a car of this value, the dealer doesn't take more steps to remedy the issue before rejection and keep you happy - i.e a favourable trade in or similar concept.
However; if you adamantly want or need to pursue rejection, with a car of this value, I would take some short professional legal advice rather than consulting a forum.
I would be surprised if, with a car of this value, the dealer doesn't take more steps to remedy the issue before rejection and keep you happy - i.e a favourable trade in or similar concept.
However; if you adamantly want or need to pursue rejection, with a car of this value, I would take some short professional legal advice rather than consulting a forum.
No ideas for a name said:
Is the issue unique to YOUR car, or does this behaviour happen on all instances of the same model of car?
i.e. is it a faulty part, or is there an issue on all of them?
Really not sure. There’s a few reports online of similar issues, but I know other owners that have zero problems. It’s kind of a moot point I guess as if it was impacting lots of cars,‘I don’t believe that would affect any individual case for rejection?i.e. is it a faulty part, or is there an issue on all of them?
charltjr said:
What s the impact of the touchscreen problem when it happens, how intermittent is it and does something simple like turning the car off and on again fix it?
Put simply the entire touchscreen freezes when using CarPlay, so it stops you accessing all menus, phone, nav etc. You can sometimes get it to restart by un plugging the phone and plugging back in, and sometimes have to reboot the entire head unit.I’ve found no pattern to it, some journeys it’ll do it every 2 mins, others every half hour.
MrChips said:
Hi all,
- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
For a 150k car, wouldn't you tell the dealer to keep it until it's fixed? I did that for a 40k cupra with a similar issue. They had a couple of goes, then I told them to keep it and they did. Then after some time it got fixed. I had a courtesy car all good. Frustrating but got there.- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
Your onus is to prove the fault existed at the point of sale. I suspect that you have sufficient to do that but post 6 months the proof is on you so get your paperwork in order.
Reject asap. The longer it goes on the more problems you have. At this age you will get a use deduction. And yes I have rejected a car
Reject asap. The longer it goes on the more problems you have. At this age you will get a use deduction. And yes I have rejected a car
MrChips said:
charltjr said:
What s the impact of the touchscreen problem when it happens, how intermittent is it and does something simple like turning the car off and on again fix it?
Put simply the entire touchscreen freezes when using CarPlay, so it stops you accessing all menus, phone, nav etc. You can sometimes get it to restart by un plugging the phone and plugging back in, and sometimes have to reboot the entire head unit.I ve found no pattern to it, some journeys it ll do it every 2 mins, others every half hour.
If so, might be worth trying a different phone if you haven’t already!
MrChips said:
Hi all,
I'd appreciate some views on what I should be expecting when trying to reject my car. The main facts are:
- June 24 - Car purchased new (ordered to my spec) and collected from main dealer
- Faults with the touchscreen appeared almost straight away but were intermittent
- Reported to the dealer within 30 days, discussed with sales exec and asked to try a few things like software resets.
- 32 days since collection, booking request sent to dealer workshop as faults still occuring
- July 24 - Dealer updated the software and I was told to try again
- Fault continues to occur intermittently
- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
- April 25 - Booked car into different dealer to try again to resolve the fault
- May&June - New dealer attempted a repair after much wrangling with warranty to replace parts.
- June 25 - Fault still present and intermittent.
This is amongst 4 other issues that the car has had since new (new headlights needed along with microswitches, which did resolve those faults).
I can't find a definitive guide as to the 30 days / 6 months rejection rights when the dealer has seen the car and asked you to continue to test. I've seen some guidance that indicates the "clock" stops when you first reported it, and that whilst i've been accomodating to continue to test the car with various different attempts to fix, this shouldn't impact my rejection rights?
Car is now 11 months old and 5000miles. I'd be ok with a mileage allowance at xxp/mile as a compromise, but given it's had the issue from new, should i be pushing for full rrp back?
For context, this is not a cheap car, it's a flagship model, from a premium brand and was over £150k.
Is there any official guidance or rules around this situation where you've agreed to continue to test the car?
Thanks
You have ponced about in a new car, it's now a year-old car.I'd appreciate some views on what I should be expecting when trying to reject my car. The main facts are:
- June 24 - Car purchased new (ordered to my spec) and collected from main dealer
- Faults with the touchscreen appeared almost straight away but were intermittent
- Reported to the dealer within 30 days, discussed with sales exec and asked to try a few things like software resets.
- 32 days since collection, booking request sent to dealer workshop as faults still occuring
- July 24 - Dealer updated the software and I was told to try again
- Fault continues to occur intermittently
- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
- April 25 - Booked car into different dealer to try again to resolve the fault
- May&June - New dealer attempted a repair after much wrangling with warranty to replace parts.
- June 25 - Fault still present and intermittent.
This is amongst 4 other issues that the car has had since new (new headlights needed along with microswitches, which did resolve those faults).
I can't find a definitive guide as to the 30 days / 6 months rejection rights when the dealer has seen the car and asked you to continue to test. I've seen some guidance that indicates the "clock" stops when you first reported it, and that whilst i've been accomodating to continue to test the car with various different attempts to fix, this shouldn't impact my rejection rights?
Car is now 11 months old and 5000miles. I'd be ok with a mileage allowance at xxp/mile as a compromise, but given it's had the issue from new, should i be pushing for full rrp back?
For context, this is not a cheap car, it's a flagship model, from a premium brand and was over £150k.
Is there any official guidance or rules around this situation where you've agreed to continue to test the car?
Thanks
If it was that crap, you should have rejected it much sooner.
How many miles would you have done in this car, had it not had the 'fault'?
If the car has not been able to serve its purpose, you're in a different place to if it has done the job you ask of it.
Faults with the touch screen?
Does this mean it's a perfectly good car, £150k car at that, with £200 worth of android w
k that doesn't work? So maybe they owe you a cheap tablet or something?OutInTheShed said:
MrChips said:
Hi all,
I'd appreciate some views on what I should be expecting when trying to reject my car. The main facts are:
- June 24 - Car purchased new (ordered to my spec) and collected from main dealer
- Faults with the touchscreen appeared almost straight away but were intermittent
- Reported to the dealer within 30 days, discussed with sales exec and asked to try a few things like software resets.
- 32 days since collection, booking request sent to dealer workshop as faults still occuring
- July 24 - Dealer updated the software and I was told to try again
- Fault continues to occur intermittently
- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
- April 25 - Booked car into different dealer to try again to resolve the fault
- May&June - New dealer attempted a repair after much wrangling with warranty to replace parts.
- June 25 - Fault still present and intermittent.
This is amongst 4 other issues that the car has had since new (new headlights needed along with microswitches, which did resolve those faults).
I can't find a definitive guide as to the 30 days / 6 months rejection rights when the dealer has seen the car and asked you to continue to test. I've seen some guidance that indicates the "clock" stops when you first reported it, and that whilst i've been accomodating to continue to test the car with various different attempts to fix, this shouldn't impact my rejection rights?
Car is now 11 months old and 5000miles. I'd be ok with a mileage allowance at xxp/mile as a compromise, but given it's had the issue from new, should i be pushing for full rrp back?
For context, this is not a cheap car, it's a flagship model, from a premium brand and was over £150k.
Is there any official guidance or rules around this situation where you've agreed to continue to test the car?
Thanks
You have ponced about in a new car, it's now a year-old car.I'd appreciate some views on what I should be expecting when trying to reject my car. The main facts are:
- June 24 - Car purchased new (ordered to my spec) and collected from main dealer
- Faults with the touchscreen appeared almost straight away but were intermittent
- Reported to the dealer within 30 days, discussed with sales exec and asked to try a few things like software resets.
- 32 days since collection, booking request sent to dealer workshop as faults still occuring
- July 24 - Dealer updated the software and I was told to try again
- Fault continues to occur intermittently
- October 24 - Booked into supplying dealer for 2nd time. Dealer didn't attempt any fix nor software update, car collected and told to continue to test to find any pattern to the fault
- Winter car not used
- April 25 - Booked car into different dealer to try again to resolve the fault
- May&June - New dealer attempted a repair after much wrangling with warranty to replace parts.
- June 25 - Fault still present and intermittent.
This is amongst 4 other issues that the car has had since new (new headlights needed along with microswitches, which did resolve those faults).
I can't find a definitive guide as to the 30 days / 6 months rejection rights when the dealer has seen the car and asked you to continue to test. I've seen some guidance that indicates the "clock" stops when you first reported it, and that whilst i've been accomodating to continue to test the car with various different attempts to fix, this shouldn't impact my rejection rights?
Car is now 11 months old and 5000miles. I'd be ok with a mileage allowance at xxp/mile as a compromise, but given it's had the issue from new, should i be pushing for full rrp back?
For context, this is not a cheap car, it's a flagship model, from a premium brand and was over £150k.
Is there any official guidance or rules around this situation where you've agreed to continue to test the car?
Thanks
If it was that crap, you should have rejected it much sooner.
How many miles would you have done in this car, had it not had the 'fault'?
If the car has not been able to serve its purpose, you're in a different place to if it has done the job you ask of it.
Faults with the touch screen?
Does this mean it's a perfectly good car, £150k car at that, with £200 worth of android w
k that doesn't work? So maybe they owe you a cheap tablet or something?OP.
I have had experience of car play issues over a couple of manufacturers and the only resolve has been replacement modules or head units, and this can take some time as if it’s a common issue they get to be in short supply quite quickly.
paul_c123 said:
Have you tried a different cable. Its not a cheap Chinese cable off of eBay is it? Makes a difference.
Tried several cables inc brand new one from Apple yep. Tried 3 different phones as well. Head unit has been replaced (after much arguing and me threatening to reject the car) but it’s still doing it.
Had another similar model (same brand) prior to this and it didn’t fault in 2yrs. After 4 dealer visits I feel like I’ve been fair in allowing attempts to fix, as that was my preference rather than just reject it the instant any issue came up. It would not have seemed likely that it would remain unfixable for this long.
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