Insurance woes when a car is stolen.
Discussion
An interesting article in The Mail on Sunday today of a journalist walking out of his home and found his Porsche 911 not where he had parked it.
Insured with Admiral who on receiving his telephone call put up a list of hoops he had to jump through. As he hadn’t asked for a backup of a hire car when he set up the policy seven years previously that wasn’t now available.
He had to produce a receipt for buying the car seven years previously. How many owners could do this? Lots of other bits to proceed with this claim including producing two sets of keys.
It set me thinking of what I would do with my BMW that I bought eight years ago. I renewed my insurance policy last month with Screentrade and they have always been happy taking my money and me agreeing with their annual increases which have been slight. But if my car was stolen would claiming be a nightmare?
What experiences have people had with their insurance companies when making a Stolen Claim?
Insured with Admiral who on receiving his telephone call put up a list of hoops he had to jump through. As he hadn’t asked for a backup of a hire car when he set up the policy seven years previously that wasn’t now available.
He had to produce a receipt for buying the car seven years previously. How many owners could do this? Lots of other bits to proceed with this claim including producing two sets of keys.
It set me thinking of what I would do with my BMW that I bought eight years ago. I renewed my insurance policy last month with Screentrade and they have always been happy taking my money and me agreeing with their annual increases which have been slight. But if my car was stolen would claiming be a nightmare?
What experiences have people had with their insurance companies when making a Stolen Claim?
Tazar said:
An interesting article in The Mail on Sunday today of a journalist walking out of his home and found his Porsche 911 not where he had parked it.
Insured with Admiral who on receiving his telephone call put up a list of hoops he had to jump through. As he hadn t asked for a backup of a hire car when he set up the policy seven years previously that wasn t now available.
He had to produce a receipt for buying the car seven years previously. How many owners could do this? Lots of other bits to proceed with this claim including producing two sets of keys.
It set me thinking of what I would do with my BMW that I bought eight years ago. I renewed my insurance policy last month with Screentrade and they have always been happy taking my money and me agreeing with their annual increases which have been slight. But if my car was stolen would claiming be a nightmare?
What experiences have people had with their insurance companies when making a Stolen Claim?
Interesting. Insured with Admiral who on receiving his telephone call put up a list of hoops he had to jump through. As he hadn t asked for a backup of a hire car when he set up the policy seven years previously that wasn t now available.
He had to produce a receipt for buying the car seven years previously. How many owners could do this? Lots of other bits to proceed with this claim including producing two sets of keys.
It set me thinking of what I would do with my BMW that I bought eight years ago. I renewed my insurance policy last month with Screentrade and they have always been happy taking my money and me agreeing with their annual increases which have been slight. But if my car was stolen would claiming be a nightmare?
What experiences have people had with their insurance companies when making a Stolen Claim?
I keep a history file on every car so I would always have purchase documentation. Is that unusual?
Two keys is odd when they have no way of knowing how many you had in the first place - a fraudster could get a third.
I suppose the real question is not what they ask but how they respond to the answers.
Not having two keys always arouses suspicion these days, society issue.
My experience with a 9 month old Golf written off is that they will stall and look for ways out for the slightest thing.
I know people that have ended up with no pay out and no damaged car, because Copart had already sold .
My experience with a 9 month old Golf written off is that they will stall and look for ways out for the slightest thing.
I know people that have ended up with no pay out and no damaged car, because Copart had already sold .
Tazar said:
It set me thinking of what I would do with my BMW that I bought eight years ago. I renewed my insurance policy last month with Screentrade and they have always been happy taking my money and me agreeing with their annual increases which have been slight. But if my car was stolen would claiming be a nightmare?
Aren’t Screentrade a broker? Their reviews are terrible but your claim experience will depend on who the insurer is.Rick101 said:
Obvious lesson, don't insure with Admiral.
Sure, lots use them and never had an issue. But whenever there is a post about issues, it's Admiral. it's always Admiral.
If you can afford to run a 911 or whatever else, spend the extra £50 and use a decent insurer.
Yep - I’d never say never - the premiums were good for my kids from 21 to 25 but then oddly went bonkers, for both of them, two years apart - but have read enough to know to avoid them for mine and wife’s insurance.Sure, lots use them and never had an issue. But whenever there is a post about issues, it's Admiral. it's always Admiral.
If you can afford to run a 911 or whatever else, spend the extra £50 and use a decent insurer.
Sheepshanks said:
Tazar said:
It set me thinking of what I would do with my BMW that I bought eight years ago. I renewed my insurance policy last month with Screentrade and they have always been happy taking my money and me agreeing with their annual increases which have been slight. But if my car was stolen would claiming be a nightmare?
Aren t Screentrade a broker? Their reviews are terrible but your claim experience will depend on who the insurer is.I can t even find a website for ST but iirc they are part of Devitt Insurance so perhaps you have to go in via their site.
They were supposedly the first UK s online broker.
There are few things that stand out from that MOS article especially as in the end he appears to have got a very decent settlement and more than the car was worth ?
That sort of implies an agreed value policy.
Spare key confirmation is standard across the Industry but asking for original invoice and indeed proof of payment most definitely is not.
I would imagine most people even if they could provide the invoice probably wouldn t have payment proof and asking your bank for a statement from 7 years ago might be interesting.
Perhaps if he had said I have neither the end result would still have been the same without recourse to finding the original keeper ?!
Whilst I keep invoices for all the cars purchased over probably the last 20 years ( I plead guilty to being a bit sad ) I have never been asked to produce one for taking out any Insurance and as such should there be a total loss due to theft I imagine they may well be on a sticky wicket introducing new post loss and obviously post inception questions .
Tbh I m not even sure what that journalist was trying to prove ?!
I had a car written off £42k claim (an e92 M3) I'd only had it 7 months Aviva were excellent paid me more back that I bought it for that was back in 2009 and I've used them ever since, I also had a 10k claim on a M5 that was damaged in a biblical hail storm again they were superb and allowed the supplying BMW dealer to fix rather than a 3rd party body shop.
It pays to have good insurance.
Sheepshanks said:
Yep - I d never say never - the premiums were good for my kids from 21 to 25 but then oddly went bonkers, for both of them, two years apart - but have read enough to know to avoid them for mine and wife s insurance.
I was happy to insure all 3 of my childrens cars through them under what became a multi car policy and in fairness premiums and admin were all excellent as was their on line portal. None of them had ever had to claim though.
They were very useful as the Insurer as provisional licence holders as the 1 year NCB was given irrespective of when in the year they passed.
Son number 3 is still insured with them I believe.
Dr mojo said:
Churchill were brilliant when I had my car (Lexus LC500) stolen. Needed to know if I have both keys which is a reasonable request these days. Did not ask about proof of purchase just wanted to confirm I was registered owner and keeper.
What is a 'registered owner'?, and where is it 'registered'?Dr mojo said:
Churchill were brilliant when I had my car (Lexus LC500) stolen. Needed to know if I have both keys which is a reasonable request these days. Did not ask about proof of purchase just wanted to confirm I was registered owner and keeper.
What is a 'registered owner'?, and where is it 'registered'?
I assume they meant registered with DVLA at my home address. In terms of ownership they just asked the question but did not ask for proof of purchase.
Churchill were brilliant when I had my car (Lexus LC500) stolen. Needed to know if I have both keys which is a reasonable request these days. Did not ask about proof of purchase just wanted to confirm I was registered owner and keeper.
What is a 'registered owner'?, and where is it 'registered'?
I assume they meant registered with DVLA at my home address. In terms of ownership they just asked the question but did not ask for proof of purchase.
Rick101 said:
Obvious lesson, don't insure with Admiral.
Sure, lots use them and never had an issue. But whenever there is a post about issues, it's Admiral. it's always Admiral.
If you can afford to run a 911 or whatever else, spend the extra £50 and use a decent insurer.
When my Discovery was stolen, I sent them the sale receipt and the two keys and they paid out fair market value within 10 days. 2 years later they sent me a further check for 10% of the claim value because they had “reassessed the claim” for some reason. Sure, lots use them and never had an issue. But whenever there is a post about issues, it's Admiral. it's always Admiral.
If you can afford to run a 911 or whatever else, spend the extra £50 and use a decent insurer.
Dr mojo said:
I assume they meant registered with DVLA at my home address. In terms of ownership they just asked the question but did not ask for proof of purchase.
They’re just being pedantic.You said “registered owner and keeper” - you just put registered in the wrong place: you’re the registered keeper, and the owner.
If it's an insurance requirement to have the original receipt and two keys then they should make that clear at the time the Policy is taken out.
I have got all the original paperwork including two keys for all the cars in our house but that's possibly more through luck than judgement. In my younger years I bought loads of cars second hand usually with only one key and a receipt that was scribbled on the back of a scrap of paper. As far as I was concerned the green tear-off slip from the V5 was sufficient to confirm ownership.
I think it's a mickey take for the Insurers to make you jump through all these hoops at claim time. If they needed the info they should have checked before issuing the Policy.
I have got all the original paperwork including two keys for all the cars in our house but that's possibly more through luck than judgement. In my younger years I bought loads of cars second hand usually with only one key and a receipt that was scribbled on the back of a scrap of paper. As far as I was concerned the green tear-off slip from the V5 was sufficient to confirm ownership.
I think it's a mickey take for the Insurers to make you jump through all these hoops at claim time. If they needed the info they should have checked before issuing the Policy.
Doesitdrive said:
Not having two keys always arouses suspicion these days, society issue.
My experience with a 9 month old Golf written off is that they will stall and look for ways out for the slightest thing.
I know people that have ended up with no pay out and no damaged car, because Copart had already sold .
"People" as in someone on Facebook said it?My experience with a 9 month old Golf written off is that they will stall and look for ways out for the slightest thing.
I know people that have ended up with no pay out and no damaged car, because Copart had already sold .
Or many "people" I personally know?
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