LV cancelled my insurance!

[woody007]

Good Morning.

I have been a company car driver for the past year or so since acquiring my license and therefore I have never had car insurance.

I have bought a car brand new and insured it with Liverpool Victoria yet today I have received a letter stating that my policy is to be cancelled.

I called them earlier today and apparently it has been cancelled due to my C/C being registered at my home address yet the car is insured from my rented property. Can this be done? I am sure this is a regular occurrence e.g. students whereby their cards are registered at their home address yet the car is insured from their halls/house. I move around every 12mths or so and it's a pain changing my bank/card details every time.

I have explained the situation and I am waiting on a call back from their underwriters.

I don't mind changing insurance as LV are being a pain but declaring that I have had insurance cancelled to my new provider will cause serious problems.

Where do I stand?

Thanks

Edited by woody007 on Monday 31st December 12:06

[blueyes]

Got my CC's, car reg document, driving licence and insurance contact address all at my business address. There was a gap between me selling my flat and buying a house so I didn't want to have to change the details twice.

The car is down on the insurance as living (i.e parked overnight) at a third address where I'm staying until the house is ready. The only thing they should be interested in is where the car sleeps as it may lower/raise the premium.

Anyway, no problem with my insurers. I even emailed them to check this was ok.

[Noger]

Where did you say your car was parked overnight ?

On the street at your home address ?

[paddyhasneeds]

I suspect somewhere in the small print it says that they can cancel for any reason they like, so I would say you're left arguing it with them and trying to make them change their minds, or making sure you don't end up out of pocket (I believe if they terminate the contract they have to ensure this anyway?).

[Big Rod]

My insurers, Privilege, always ask if the car is 'usually' parked at the registered keeper's address and if not where will it usually be kept. Never been an issue even when it wasn't kept there usually.

[woody007]

Thanks for the replies so far.

My home address, where my parents live, is in Manchester and this is where my bank statements etc get delivered.

I have insured the vehicle from my Cheshire address, which I am renting, as this is where it will be used from and parked up at night.

I tried explaining this to LV however they cannot grasp why it's being done.

[Vesuvius 996]

woody007 said:

Thanks for the replies so far.

My home address, where my parents live, is in Manchester and this is where my bank statements etc get delivered.

I have insured the vehicle from my Cheshire address, which I am renting, as this is where it will be used from and parked up at night.

I tried explaining this to LV however they cannot grasp why it's being done.

"Looking for cheaper car insurance..........?"

[woody007]

The T&C do state that they can cancel the policy at any given time but surely in this case they have got it wrong?

If I insured it from my parents address and it got broken into at my Cheshire address, would I be insured?

[Vesuvius 996]

woody007 said:

The T&C do state that they can cancel the policy at any given time but surely in this case they have got it wrong?

If I insured it from my parents address and it got broken into at my Cheshire address, would I be insured?

No.

Your parents address probably has s lower risk postcode.

If you insure your car as if it lives at your parents place and it gets broken into outside your house which is somewhere else, they'd tell you to swivel.......

[woody007]

Vesuvius 996 said:

woody007 said:

Thanks for the replies so far.

My home address, where my parents live, is in Manchester and this is where my bank statements etc get delivered.

I have insured the vehicle from my Cheshire address, which I am renting, as this is where it will be used from and parked up at night.

I tried explaining this to LV however they cannot grasp why it's being done.

"Looking for cheaper car insurance..........?"

It doesn't make a sizeable difference where it is insured from (£30 IIRC) and in my case, 2.5k is not cheap so why would I risk not being insured for the sake of £30.

[Vesuvius 996]

woody007 said:

Vesuvius 996 said:

woody007 said:

Thanks for the replies so far.

My home address, where my parents live, is in Manchester and this is where my bank statements etc get delivered.

I have insured the vehicle from my Cheshire address, which I am renting, as this is where it will be used from and parked up at night.

I tried explaining this to LV however they cannot grasp why it's being done.

"Looking for cheaper car insurance..........?"

It doesn't make a sizeable difference where it is insured from (£30 IIRC) and in my case, 2.5k is not cheap so why would I risk not being insured for the sake of £30.

Sorry mate, you misunderstand me.

My last post was directed at w@nk insurance companies who telly ou they are cheap but then emply people who can't speak english.

[Noger]

woody007 said:

Vesuvius 996 said:

woody007 said:

Thanks for the replies so far.

My home address, where my parents live, is in Manchester and this is where my bank statements etc get delivered.

I have insured the vehicle from my Cheshire address, which I am renting, as this is where it will be used from and parked up at night.

I tried explaining this to LV however they cannot grasp why it's being done.

"Looking for cheaper car insurance..........?"

It doesn't make a sizeable difference where it is insured from (£30 IIRC) and in my case, 2.5k is not cheap so why would I risk not being insured for the sake of £30.

No, that is not the same situation. The extra £30 there is to change HOME addresses. But you are not keeping your car at your home address.

Again, what did you tell them in response to the "Where is the car normally kept ?" - If you said "Home" then you have mispresented the risk.

If it were just a case of £30, then they would charge you that. But I suspect that LV simply will not insure you if your car is not kept at your home address ?

[gozomark]

Vesuvius 996 said:

woody007 said:

Vesuvius 996 said:

woody007 said:

Thanks for the replies so far.

My home address, where my parents live, is in Manchester and this is where my bank statements etc get delivered.

I have insured the vehicle from my Cheshire address, which I am renting, as this is where it will be used from and parked up at night.

I tried explaining this to LV however they cannot grasp why it's being done.

"Looking for cheaper car insurance..........?"

It doesn't make a sizeable difference where it is insured from (£30 IIRC) and in my case, 2.5k is not cheap so why would I risk not being insured for the sake of £30.

Sorry mate, you misunderstand me.

My last post was directed at w@nk insurance companies who telly ou they are cheap but then emply people who can't speak english.

or people who can't write in English either ??

[andygo]

gozomark said:

Vesuvius 996 said:

woody007 said:

Vesuvius 996 said:

woody007 said:

Thanks for the replies so far.

My home address, where my parents live, is in Manchester and this is where my bank statements etc get delivered.

I have insured the vehicle from my Cheshire address, which I am renting, as this is where it will be used from and parked up at night.

I tried explaining this to LV however they cannot grasp why it's being done.

"Looking for cheaper car insurance..........?"

It doesn't make a sizeable difference where it is insured from (£30 IIRC) and in my case, 2.5k is not cheap so why would I risk not being insured for the sake of £30.

Sorry mate, you misunderstand me.

My last post was directed at w@nk insurance companies who telly ou they are cheap but then emply people who can't speak english.

or people who can't write in English either ??

If Vesuvius says its spelt like that buddy, it's spelt like that...

[Noger]

But LV are based in Bournemouth, Bristol and Croydon ... oh yes, you have a point Well made.

[streaky]

I suspect this might have more to do with the address on the CC being different to that of 'delivery' of the service (i.e. the insured's address). This is part of the 'bandit checking' that card issuers and clearers do today. The card issuer might well have refused the transaction - which would lead to the insurer cancelling the policy - Streaky

[woody007]

LV system highlighted that my C/C was registered to a different address to where my car is kept and due to fraud prevention methods, they cancelled my insurance. I have argued that this misunderstanding could have been solved by a simple phone call. Oh well, they have apologised for the inconvenience and have agreed to continue to provide me with insurance. I’ll think I will be renewing my policy with a different provider though!

Thanks for all the help.

Happy New Yr.

[carrotchomper]

Well that's fair comment then really. Aside from the lack of a phone call then this is fairly standard practice for distance selling- Only to supply goods/services to cardholder address.

[shuvitupya]

carrotchomper said:

this is fairly standard practice for distance selling- Only to supply goods/services to cardholder address.

Yes, normal practice, for example, Dell will not deliver a computer to my business address, as my credit cards are registered to my home address.

[Deva Link]

woody007 said:

I’ll think I will be renewing my policy with a different provider though!

I know you're paying £2.5K but I'm astonished that you found LV competitive - they're not noted for that!