Bit of advice ?
Discussion
Posting the below on here on behalf of a friend, can anyone offer any help, advice ?
"In September I bought a car from a garage, it was a Vauxhall Signum 2.2DTI, near enough every month it's been back to the garage for some sort of work to be done on it, just before Christmas the brakes started grinding, now I've only done 1,400miles since I got the car which is not a lot of mileage, how the hell can brakes start grinding after 1400 miles?? When I got the car they said that it would have a full service, a full service IMO includes new brakes, oil, etc etc, these brakes weren't changed along with the oil because the oil was like tar. on Friday gone I took the car to a garage not far from me to have some new pads fitted, the guy got one the phone and said your callipers and discs are knackered I can't fit the pads when the brakes are in this condition.
On Saturday morning I took the car back to the place where I got it from for the work to be done, bear in mind I live 14 mile away from this garage when I asked him if Icould get a lift home he just laughed and said your in trouble aren't you? I said I need the car because I work weekends with disabled people so I need the car to get to work, he just went Hmmmm your in big trouble then aren't you? He said you'll have to drop it in on Wednesday then leave it with us, fair enough see you Wednesday I said.
Yesterday I was on my way home when my back brakes locked up, I phoned the recovery company who I'm with, they sent a truck out to get me home, when it arrived the guy had to release the brakes so he could move it onto the truck, he looked at the brakes and said these are shot mate, how long have you had the car? A few months I said, I've only done 1400 miles, he said your kidding these brakes haven't been changed for at least 20,000 miles they were right down to the metal, he had to strip my back brakes down to release them so he could put my car on the truck, he also said the nearside calliper was shot, he said you've got brake fluid all over your discs, he said it's a wonder your brakes were working.
This morning I'm going to rip the garage owner a new bottom, I'm going to take the car down to him and leave it there, I'm going to inform the finance company that I'm not paying anymore money until I've got another car, I don't want that one back it's a death trap.
Where do I stand regarding consumer rights and all that? """
"In September I bought a car from a garage, it was a Vauxhall Signum 2.2DTI, near enough every month it's been back to the garage for some sort of work to be done on it, just before Christmas the brakes started grinding, now I've only done 1,400miles since I got the car which is not a lot of mileage, how the hell can brakes start grinding after 1400 miles?? When I got the car they said that it would have a full service, a full service IMO includes new brakes, oil, etc etc, these brakes weren't changed along with the oil because the oil was like tar. on Friday gone I took the car to a garage not far from me to have some new pads fitted, the guy got one the phone and said your callipers and discs are knackered I can't fit the pads when the brakes are in this condition.
On Saturday morning I took the car back to the place where I got it from for the work to be done, bear in mind I live 14 mile away from this garage when I asked him if Icould get a lift home he just laughed and said your in trouble aren't you? I said I need the car because I work weekends with disabled people so I need the car to get to work, he just went Hmmmm your in big trouble then aren't you? He said you'll have to drop it in on Wednesday then leave it with us, fair enough see you Wednesday I said.
Yesterday I was on my way home when my back brakes locked up, I phoned the recovery company who I'm with, they sent a truck out to get me home, when it arrived the guy had to release the brakes so he could move it onto the truck, he looked at the brakes and said these are shot mate, how long have you had the car? A few months I said, I've only done 1400 miles, he said your kidding these brakes haven't been changed for at least 20,000 miles they were right down to the metal, he had to strip my back brakes down to release them so he could put my car on the truck, he also said the nearside calliper was shot, he said you've got brake fluid all over your discs, he said it's a wonder your brakes were working.
This morning I'm going to rip the garage owner a new bottom, I'm going to take the car down to him and leave it there, I'm going to inform the finance company that I'm not paying anymore money until I've got another car, I don't want that one back it's a death trap.
Where do I stand regarding consumer rights and all that? """
Trade descriptions, under fit for purpose gives you 6 months i think to complain of the condition, i would take the car to a vauxhall agent and pay for a full Inspection and written report.
With the result you can go to the trading standards office and put a complaint in.
Now this may take a bit of time so also take a copy to the dealer and ask for your money back, be polite, if he refuses then inform him you will take an action out in the small claims court, if the car cost you less than 5K, and continue with trading standards complaint, if he still refuses go back to trading standards and also start small claims process, get together all the info you can on the car, contact last owner, find the advert for the car e.t.c. and keep polite pressure on the guy to let him know you will not drop the complaint.
I have managed to get suitable recompense on two occasions using the method.
How old is the car? and what is the mileage?, any service history? find out if the garage is a member of any respectable organistion such as SMMT, they give guidlines as to what condition any car sold by their members is in, i.e. sufficient brake pad thickness remaining to be capable of approx 5000 miles, and similar for the clutch, but that will depend on your driving style of course.
Best of luck
With the result you can go to the trading standards office and put a complaint in.
Now this may take a bit of time so also take a copy to the dealer and ask for your money back, be polite, if he refuses then inform him you will take an action out in the small claims court, if the car cost you less than 5K, and continue with trading standards complaint, if he still refuses go back to trading standards and also start small claims process, get together all the info you can on the car, contact last owner, find the advert for the car e.t.c. and keep polite pressure on the guy to let him know you will not drop the complaint.
I have managed to get suitable recompense on two occasions using the method.
How old is the car? and what is the mileage?, any service history? find out if the garage is a member of any respectable organistion such as SMMT, they give guidlines as to what condition any car sold by their members is in, i.e. sufficient brake pad thickness remaining to be capable of approx 5000 miles, and similar for the clutch, but that will depend on your driving style of course.
Best of luck
If you as a consumer bought the car from someone acting in the course of a business the car should be roadworthy and not unsafe. It should also be as discribed and represented to you by the seller.
Assuming it was a used car I don't think you are entitled to much more.
I would talk to trading standards to get their comments (I think they have good info on their website) and then the finance company.
Did you say when you bought the car? Can you confirm the age of it, mileage, price and exactly what you were told about it when you bought? Did they say it had been fully serviced or something vague like "we've checked it over?"
Assuming it was a used car I don't think you are entitled to much more.
I would talk to trading standards to get their comments (I think they have good info on their website) and then the finance company.
Did you say when you bought the car? Can you confirm the age of it, mileage, price and exactly what you were told about it when you bought? Did they say it had been fully serviced or something vague like "we've checked it over?"
"Fully serviced" would include new oil, it would not include new brakes.
If there were another 1000 miles wear left then you might be advised of that fact on the service sheet, but they certainly wouldn't be replaced at that point unless the supplying garage was feeling very generous.
If there were another 1000 miles wear left then you might be advised of that fact on the service sheet, but they certainly wouldn't be replaced at that point unless the supplying garage was feeling very generous.
Ean218 said:
"Fully serviced" would include new oil, it would not include new brakes.
If there were another 1000 miles wear left then you might be advised of that fact on the service sheet, but they certainly wouldn't be replaced at that point unless the supplying garage was feeling very generous.
Are you sure? Judging that pads have 1400 miles left before metal sounds pretty marginal to me. If I had a car that was "fully serviced" with nothing else said, I would not expect brakes to be on the metal 1400 miles later. I would expect it to go to the next service interval. This is especially so as it was a representation made at sale time. You also have the test of disks being under minimum thickness or not and being in servicable condition.If there were another 1000 miles wear left then you might be advised of that fact on the service sheet, but they certainly wouldn't be replaced at that point unless the supplying garage was feeling very generous.
Safety and durability come in under sale of goods (although less so not on a new car). Both seem to come into play here.
The owner needs to know how much poo they have got and that needs an independent inspection.
Bert
BertBert said:
Safety and durability come in under sale of goods (although less so not on a new car). Both seem to come into play here.
I'd check this with Trading Standards, I don't think that for a used car there is any further obligation than not unsafe (for a trader selling) and as represented.Having re-read the OP, if the representation was "fully serviced" I'm not sure I would expect that to include brakes. What does the manual for the car list as "things to be done for each type of service"?
I'm no mechanic so I don't know whether pads with 1400 miles are safe or unsafe - as said driving style is presumably relevant!
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
SLCZ3 said:
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Hi If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Sorry but the above is wrong...
"Fully Serviced" means absolutely nothing...and I have owned a garage in the past...
Unless it went to a main dealer (which I doubt as main dealers, don't sell cars in the condition described) and had a "proper- menu" service with a dealer stamp in the service book then you have had it...
"Fully Serviced" basically means whatever the garage wants it to mean....generally it will mean an Oil change with filter, an Air filter, sometimes a Fuel filter, usually a set of plugs....the rest are CHECK AND REPORT ITEMS.....
So as an example....in this case the garage "should" have reported the brakes (calipers/pads/shoes) needed changing "soon"
As far as garages are concerned brakes are a "wear and tear" item...they are NOT changed as part of ANY standard service, but usually are reported to owner as NEEDING changing as they are a high profit item....for the garage...brakes are NOT "consumables"
But they have no legal obligation to report brakes to the owner.....
So unless it was "menu serviced" (where parts TO BE CHANGED) AT A MAIN DEALER are listed....then you have had it...legally
p.s As it has now been four months I also think you will have a problem rejecting the car or getting any compensation unless the garage is feeling generous ,which in this case seems highly unlikely...sorry
All the best Brett
Edited by Brett928S2 on Thursday 3rd January 00:58
Brett928S2 said:
SLCZ3 said:
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Hi If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Sorry but the above is wrong...
"Fully Serviced" means absolutely nothing...and I have owned a garage in the past...
Unless it went to a main dealer (which I doubt as main dealers, don't sell cars in the condition described) and had a "proper- menu" service with a dealer stamp in the service book then you have had it...
"Fully Serviced" basically means whatever the garage wants it to mean....generally it will mean an Oil change with filter, an Air filter, sometimes a Fuel filter, usually a set of plugs....the rest are CHECK AND REPORT ITEMS.....
So as an example....in this case the garage "should" have reported the brakes (calipers/pads/shoes) needed changing "soon"
As far as garages are concerned brakes are a "wear and tear" item...they are NOT changed as part of ANY standard service, but usually are reported to owner as NEEDING changing as they are a high profit item....for the garage...brakes are NOT "consumables"
But they have no legal obligation to report brakes to the owner.....
So unless it was "menu serviced" (where parts TO BE CHANGED) AT A MAIN DEALER are listed....then you have had it...legally
p.s As it has now been four months I also think you will have a problem rejecting the car or getting any compensation unless the garage is feeling generous ,which in this case seems highly unlikely...sorry
All the best Brett
Bert
The garage told the buyer it was "fully serviced", now as layman he would expect exactly that, i know i had a successful court case against a garage that had that statement in the sale advert, less than 2 weeks later the clutch packed, the disc pads crumbled.
In to the small claims court no problem thank you full cost of car returened and the cost of replacement vehicle until i found a suitable car.
In addition i once took the company car into the main agent for the make and said full service, it came back with every single item checked, replaced where necessary, including replacing several small screws that had worked themselves out of the glove comparment and door handles/pulls.
Cost was for a service at the mileage on the clock.
In to the small claims court no problem thank you full cost of car returened and the cost of replacement vehicle until i found a suitable car.
In addition i once took the company car into the main agent for the make and said full service, it came back with every single item checked, replaced where necessary, including replacing several small screws that had worked themselves out of the glove comparment and door handles/pulls.
Cost was for a service at the mileage on the clock.
BertBert said:
Brett928S2 said:
SLCZ3 said:
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Hi If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Sorry but the above is wrong...
"Fully Serviced" means absolutely nothing...and I have owned a garage in the past...
Unless it went to a main dealer (which I doubt as main dealers, don't sell cars in the condition described) and had a "proper- menu" service with a dealer stamp in the service book then you have had it...
"Fully Serviced" basically means whatever the garage wants it to mean....generally it will mean an Oil change with filter, an Air filter, sometimes a Fuel filter, usually a set of plugs....the rest are CHECK AND REPORT ITEMS.....
So as an example....in this case the garage "should" have reported the brakes (calipers/pads/shoes) needed changing "soon"
As far as garages are concerned brakes are a "wear and tear" item...they are NOT changed as part of ANY standard service, but usually are reported to owner as NEEDING changing as they are a high profit item....for the garage...brakes are NOT "consumables"
But they have no legal obligation to report brakes to the owner.....
So unless it was "menu serviced" (where parts TO BE CHANGED) AT A MAIN DEALER are listed....then you have had it...legally
p.s As it has now been four months I also think you will have a problem rejecting the car or getting any compensation unless the garage is feeling generous ,which in this case seems highly unlikely...sorry
All the best Brett
Bert
The difference is that main dealers who do "Menu Servicing" actually LIST the parts they WILL change and charge for....now if they do not change them ..thats fraud...
As an example...I can go to the Porsche web site and choose a menu service for my Porsche and know EXACTLY what will and will not be CHANGED....and menu servicing is usually at a set price...
Although of course they will ring up and say....your discs need changing with new pads etc etc etc etc....but those are extras that they need permission to do at extra cost....
All the best Brett
Assuming you have a true finance agreement on the car and not a personal loan (check this) i would be throwing the car at the finance company. You dont own the car and they do. Untill the car meets the standards it should then you wont be paying for it. Why would you?????
When the finance company get involved they will have it resolved for you. After all, the finance was probably arranged through the garage(?). They will quickly start procedures to get their money back from the garage for the car if it isnt "fit for purpose" etc.
Dont bust a gut messing about with the garage, sit back and let the finance co rip them a new one!
When the finance company get involved they will have it resolved for you. After all, the finance was probably arranged through the garage(?). They will quickly start procedures to get their money back from the garage for the car if it isnt "fit for purpose" etc.
Dont bust a gut messing about with the garage, sit back and let the finance co rip them a new one!
Brett928S2 said:
BertBert said:
Brett928S2 said:
SLCZ3 said:
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Hi If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Sorry but the above is wrong...
"Fully Serviced" means absolutely nothing...and I have owned a garage in the past...
Unless it went to a main dealer (which I doubt as main dealers, don't sell cars in the condition described) and had a "proper- menu" service with a dealer stamp in the service book then you have had it...
"Fully Serviced" basically means whatever the garage wants it to mean....generally it will mean an Oil change with filter, an Air filter, sometimes a Fuel filter, usually a set of plugs....the rest are CHECK AND REPORT ITEMS.....
So as an example....in this case the garage "should" have reported the brakes (calipers/pads/shoes) needed changing "soon"
As far as garages are concerned brakes are a "wear and tear" item...they are NOT changed as part of ANY standard service, but usually are reported to owner as NEEDING changing as they are a high profit item....for the garage...brakes are NOT "consumables"
But they have no legal obligation to report brakes to the owner.....
So unless it was "menu serviced" (where parts TO BE CHANGED) AT A MAIN DEALER are listed....then you have had it...legally
p.s As it has now been four months I also think you will have a problem rejecting the car or getting any compensation unless the garage is feeling generous ,which in this case seems highly unlikely...sorry
All the best Brett
Bert
The difference is that main dealers who do "Menu Servicing" actually LIST the parts they WILL change and charge for....now if they do not change them ..thats fraud...
As an example...I can go to the Porsche web site and choose a menu service for my Porsche and know EXACTLY what will and will not be CHANGED....and menu servicing is usually at a set price...
Although of course they will ring up and say....your discs need changing with new pads etc etc etc etc....but those are extras that they need permission to do at extra cost....
All the best Brett
The problem is that the purchasor did not commission the service. So what is the righful (ie legal) interpretation of "fully serviced" when buying a car from the trade?
Bert
Not detracting from the fact that he/she may possibly have an issue with the dealer.
What the hell was your friend doing continuing to drive around in a vehicle when the brakes were making a grinding noise? One mile or one hundred it matters not, the brakes were faulty and they continued to drive!
Edited as only just noticed it was a friends car
What the hell was your friend doing continuing to drive around in a vehicle when the brakes were making a grinding noise? One mile or one hundred it matters not, the brakes were faulty and they continued to drive!
Edited as only just noticed it was a friends car
Edited by wolf1 on Thursday 3rd January 22:48
BertBert said:
Brett928S2 said:
BertBert said:
Brett928S2 said:
SLCZ3 said:
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Hi If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Sorry but the above is wrong...
"Fully Serviced" means absolutely nothing...and I have owned a garage in the past...
Unless it went to a main dealer (which I doubt as main dealers, don't sell cars in the condition described) and had a "proper- menu" service with a dealer stamp in the service book then you have had it...
"Fully Serviced" basically means whatever the garage wants it to mean....generally it will mean an Oil change with filter, an Air filter, sometimes a Fuel filter, usually a set of plugs....the rest are CHECK AND REPORT ITEMS.....
So as an example....in this case the garage "should" have reported the brakes (calipers/pads/shoes) needed changing "soon"
As far as garages are concerned brakes are a "wear and tear" item...they are NOT changed as part of ANY standard service, but usually are reported to owner as NEEDING changing as they are a high profit item....for the garage...brakes are NOT "consumables"
But they have no legal obligation to report brakes to the owner.....
So unless it was "menu serviced" (where parts TO BE CHANGED) AT A MAIN DEALER are listed....then you have had it...legally
p.s As it has now been four months I also think you will have a problem rejecting the car or getting any compensation unless the garage is feeling generous ,which in this case seems highly unlikely...sorry
All the best Brett
Bert
The difference is that main dealers who do "Menu Servicing" actually LIST the parts they WILL change and charge for....now if they do not change them ..thats fraud...
As an example...I can go to the Porsche web site and choose a menu service for my Porsche and know EXACTLY what will and will not be CHANGED....and menu servicing is usually at a set price...
Although of course they will ring up and say....your discs need changing with new pads etc etc etc etc....but those are extras that they need permission to do at extra cost....
All the best Brett
The problem is that the purchasor did not commission the service. So what is the righful (ie legal) interpretation of "fully serviced" when buying a car from the trade?
Bert
Basically "fully serviced" means NOTHING....
It might mean ...it been fairly regularly serviced during its life...
It might mean ...it was serviced a year before the garage are selling it..
It might mean ...it was serviced 5 years ago....
The ONLY way to ensure a car is serviced is to check the service history book and look at the stamps in it (and who did them)
When I used to check cars over for customers who were thinking of buying them....if no service book to prove service or mileage...I would say to them...ADD a figure 1 to the front of the mileage....so a 45,000 mile car would then be a 145,000 mile car and worth a LOT less....
All the best Brett
Brett928S2 said:
SLCZ3 said:
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Hi If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Sorry but the above is wrong...
"Fully Serviced" means absolutely nothing...and I have owned a garage in the past...
Unless it went to a main dealer (which I doubt as main dealers, don't sell cars in the condition described) and had a "proper- menu" service with a dealer stamp in the service book then you have had it...
"Fully Serviced" basically means whatever the garage wants it to mean....generally it will mean an Oil change with filter, an Air filter, sometimes a Fuel filter, usually a set of plugs....the rest are CHECK AND REPORT ITEMS.....
So as an example....in this case the garage "should" have reported the brakes (calipers/pads/shoes) needed changing "soon"
As far as garages are concerned brakes are a "wear and tear" item...they are NOT changed as part of ANY standard service, but usually are reported to owner as NEEDING changing as they are a high profit item....for the garage...brakes are NOT "consumables"
But they have no legal obligation to report brakes to the owner.....
So unless it was "menu serviced" (where parts TO BE CHANGED) AT A MAIN DEALER are listed....then you have had it...legally
p.s As it has now been four months I also think you will have a problem rejecting the car or getting any compensation unless the garage is feeling generous ,which in this case seems highly unlikely...sorry
All the best Brett
Edited by Brett928S2 on Thursday 3rd January 00:58
Was it because the seller was aware of the fact and counted on the buyer coming back to have them done?? and so making more money of the situation.
If you reread the OP below you will see that in my opinion the seller did not fully, or partially, do any service on the car, so cannot claim that "a service" was carried out.
So Jon Ison"s friend has got a superb case for full restoration of his money, what could be a mistake was in taking it back, he should have got a full report from the RAC or AA and then gone to the garage, or even directly to the finance company, he has to show he has given the seller an opportunity to rectify the "faults".
If the seller then does not, or refuses to rectify, then he has a good case for the good old, not fit for purpose approach, and he will be given judgement by the court.
Now the motor trader/garage trade is a favourite slaggin opportunity, which is not always justified but in this case is fully justified, i think you would agree.
Self confessed anti-social behaviour behaviourist
{{In September I bought a car from a garage, it was a Vauxhall Signum 2.2DTI, near enough every month it's been back to the garage for some sort of work to be done on it, just before Christmas the brakes started grinding, now I've only done 1,400miles since I got the car which is not a lot of mileage, how the hell can brakes start grinding after 1400 miles?? When I got the car they said that it would have a full service, a full service IMO includes new brakes, oil, etc etc, these brakes weren't changed along with the oil because the oil was like tar. on Friday gone I took the car to a garage not far from me to have some new pads fitted, the guy got one the phone and said your callipers and discs are knackered I can't fit the pads when the brakes are in this condition.}}
Edited by SLCZ3 on Friday 4th January 04:56
Edited by SLCZ3 on Friday 4th January 04:59
SLCZ3 said:
Brett928S2 said:
SLCZ3 said:
Fully serviced by its own statement means exactly that. Fully checked and where it is required, replaced and or renewed to meet the statement.
If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Hi If serviced i.e. checked and where e.g. fluids need replacing, topping up then it is done, so the same applies to the mechanical consumable items, filters, brakes, windscreen wipers, light bulbs.
Job done.
Self confessed anti-social behaviour behaviourist.
Sorry but the above is wrong...
"Fully Serviced" means absolutely nothing...and I have owned a garage in the past...
Unless it went to a main dealer (which I doubt as main dealers, don't sell cars in the condition described) and had a "proper- menu" service with a dealer stamp in the service book then you have had it...
"Fully Serviced" basically means whatever the garage wants it to mean....generally it will mean an Oil change with filter, an Air filter, sometimes a Fuel filter, usually a set of plugs....the rest are CHECK AND REPORT ITEMS.....
So as an example....in this case the garage "should" have reported the brakes (calipers/pads/shoes) needed changing "soon"
As far as garages are concerned brakes are a "wear and tear" item...they are NOT changed as part of ANY standard service, but usually are reported to owner as NEEDING changing as they are a high profit item....for the garage...brakes are NOT "consumables"
But they have no legal obligation to report brakes to the owner.....
So unless it was "menu serviced" (where parts TO BE CHANGED) AT A MAIN DEALER are listed....then you have had it...legally
p.s As it has now been four months I also think you will have a problem rejecting the car or getting any compensation unless the garage is feeling generous ,which in this case seems highly unlikely...sorry
All the best Brett
Edited by Brett928S2 on Thursday 3rd January 00:58
Was it because the seller was aware of the fact and counted on the buyer coming back to have them done?? and so making more money of the situation.
If you reread the OP below you will see that in my opinion the seller did not fully, or partially, do any service on the car, so cannot claim that "a service" was carried out.
So Jon Ison"s friend has got a superb case for full restoration of his money, what could be a mistake was in taking it back, he should have got a full report from the RAC or AA and then gone to the garage, or even directly to the finance company, he has to show he has given the seller an opportunity to rectify the "faults".
If the seller then does not, or refuses to rectify, then he has a good case for the good old, not fit for purpose approach, and he will be given judgement by the court.
Now the motor trader/garage trade is a favourite slaggin opportunity, which is not always justified but in this case is fully justified, i think you would agree.
Self confessed anti-social behaviour behaviourist
{{In September I bought a car from a garage, it was a Vauxhall Signum 2.2DTI, near enough every month it's been back to the garage for some sort of work to be done on it, just before Christmas the brakes started grinding, now I've only done 1,400miles since I got the car which is not a lot of mileage, how the hell can brakes start grinding after 1400 miles?? When I got the car they said that it would have a full service, a full service IMO includes new brakes, oil, etc etc, these brakes weren't changed along with the oil because the oil was like tar. on Friday gone I took the car to a garage not far from me to have some new pads fitted, the guy got one the phone and said your callipers and discs are knackered I can't fit the pads when the brakes are in this condition.}}
Edited by SLCZ3 on Friday 4th January 04:56
Edited by SLCZ3 on Friday 4th January 04:59
My garage was not a member of any trade organisation, we relied on word of mouth and good service (in the old fashioned sense)...also we did not sell cars only recovery and fixing them...
I think the important part of what the OP said is this phrase >>> " When I got the car they said that it would have a full service,"...if he can "prove" that they said that then yes he has a case....but even then if it came to court it would come down to what they considered a "full service"
I think the garage treated him appallingly but proving it is a different matter unfortunately
All the best Brett
HI all. Thanks to the guy who posted the original message, I'm the person who owns the car in question, after some major haggling and threats of Trading Standards the garage owner has agreed to replace all parts free of charge, he's also agreed to give it a full service, this will include new oil, new windscreen wipers, the brakes have been done so they are not an issue and all the other stuff that comes with a service. He's also throwing me in a car care pack worth over £150, I forget the name of the product but it comes in a flash case with polish, alloy wheel cleaner, and a load of other stuff.
I got a result through standing my ground.
I got a result through standing my ground.
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