Warrenty on electrical goods, 1 or 2 years?
Discussion
Ok I've had a look and it says that it should last a 'reasonable time'. I think a tv should last at least 5 years not 18 months. However, I just know that the shop manager will tell me to 'jog on' when I ask for a refund/exhange. How do I enforce a vauge law?
Edited by cqueen on Tuesday 2nd February 20:39
Just ask to speak to Customer Services and refer them to the Sale of Goods Act. Be polite! You wont be entitled to a refund or replacement but you are entitled to a repair to the remaining value of the telly. It might be that you will contribute a portion to it but I would expect any retailer worth its salt to at least give £100.00 towards repair. Good luck! By the way...whats the fault?
cqueen said:
Thanks,
The TV won't turn on. Have googled it, many many many people with the same problem. Phoned samsung, they denied all knowledge.
Samsung swapped a couple of 2.5 year old tellies for us last week. They were both HD ready 40 LCD with the same problem and were replaced with new 40 Full HD models. It all depends on how much sway , and care, your retailer has.The TV won't turn on. Have googled it, many many many people with the same problem. Phoned samsung, they denied all knowledge.
E31Shrew said:
Just ask to speak to Customer Services and refer them to the Sale of Goods Act. Be polite! You wont be entitled to a refund or replacement but you are entitled to a repair to the remaining value of the telly. It might be that you will contribute a portion to it but I would expect any retailer worth its salt to at least give £100.00 towards repair. Good luck! By the way...whats the fault?
^^^ This as a start. We bought 2 tv's for the 2 kids, 1 gave up the ghost just out of warranty. We had a word and received a voucher for the value of original purchase.E31Shrew said:
cqueen said:
Thanks,
The TV won't turn on. Have googled it, many many many people with the same problem. Phoned samsung, they denied all knowledge.
Samsung swapped a couple of 2.5 year old tellies for us last week. They were both HD ready 40 LCD with the same problem and were replaced with new 40 Full HD models. It all depends on how much sway , and care, your retailer has.The TV won't turn on. Have googled it, many many many people with the same problem. Phoned samsung, they denied all knowledge.
Do not go in to the store itself, chances are the people in there literally cannot do anything for you.
You need to write a letter to Head Office of the company explaining your situation.
Don't go quoting the law in your letter unless you know what you're talking about or have an LLB. Just explain your predicament.
They will then probably tell you (onus is not on the retailer) to get a professional report done on the TV saying it has packed up, then they will dish out vouchers for a replacement or repair it.
And AFAIAW there is a statutory five year warranty in England, Wales and NI and a six year in Scotland. f
k knows about the EU law. I think it is a cloudy area, and probably best if we have a lawyer give us an explanation in simple terms.
You need to write a letter to Head Office of the company explaining your situation.
Don't go quoting the law in your letter unless you know what you're talking about or have an LLB. Just explain your predicament.
They will then probably tell you (onus is not on the retailer) to get a professional report done on the TV saying it has packed up, then they will dish out vouchers for a replacement or repair it.
And AFAIAW there is a statutory five year warranty in England, Wales and NI and a six year in Scotland. f
k knows about the EU law. I think it is a cloudy area, and probably best if we have a lawyer give us an explanation in simple terms.E31Shrew]Take it back to the retailer you purchased it from. Even though the manufacturers warranty has expired [12 months UK said:
the retailer still has a responsibility for approx 5 years. Search for Sale of Goods Act 1979
Six years, for the most part. Five only in Scotland and Norn Iron.PotnoodleUK said:
I hate it when journalists give legal advice.This whole issue about the 'EU Law' has been paraded about like a smoking gun by ill-informed journalists. However, if you actually read the bloody thing it does not relate to the UK at all.
That is because whilst in the EU they might get two years that only improves upon local laws which are not as protective.
In the UK we actually get 6 years of protection though our legal system and have done so for some time.
That means that a retailer must ensure that the product is 'durable' for a 'reasonable' amount of time. What is reasonable is down to the product and the cost of it.
Therefore if you have bought a toaster for £7, and after 18 months it has packed up then you might not have a case. However, a TV has no moving parts so it could not be claimed you have been 'rough' with it, and also you might have spent £600 or more on a TV and would rightly expect it to last more than 18 months.
If you press a retailer on the correct grounds they may have initial resistance from the desk staff but will eventually comply.
i'm no superhero said:
Don't go quoting the law in your letter unless you know what you're talking about or have an LLB.
Often the two are mutually exclusive :-)However, as noted above, there is no "fixed" warranty period for goods per se (unless the law has changed on this) and it is basically down to what a court deems is reasonable, and again, as noted above, what is reasonable is dependent upon the item and the cost of it. 1 year is pretty much deemed as the minimum thus companies tend to have a 1 year warranty to make it seem like they are doing you a favour. I think a lot of TVs these days come with a 2-3 year warranty though which makes me think that manufacturer suspects (or there has been case law) that this would be about right.
AS above, write to the manufacturer and explain what has happened and state that you do not believe a TV which costs X amount should be utterly useless after only 18 months use, and ask them for their comments.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff