Advice alloys damaged when fitted

[moanthebairns]

My car recently had some insurance work carried out on it by my local ford garage. 

The work they done on the body is great, I have no complaints, however when they were fitting my tyres to my new compomotive alloys, they have scratched all four around the rim. The size of the scratch varies in size from about 5 cm to 15 cm depending on the wheel. 

I pointed it out to the technician at the time, he just said it was because of the type of alloy and it can't be helped scratching them a bit. 

I thought this was crap, am I correct in my thinking?  
He said if I wasn't happy all he could do was paint them a bit as you can't help scratching them when putting the tyres on.

Has anyone advice as to if I should continue my complaint or what I should do.  

[pokethepope]

Go back, slap that mong, pursue the complaint.

[v8will]

Crap indeed, pursue for having the damage fixed.

[moanthebairns]

I thought as much as I had oz wheels fitted before without damage.

As it was done on the insurance do I speak to the insurer or ford?

Why has the machine scratched them around the rim then?

[v8will]

moanthebairns said:

I thought as much as I had oz wheels fitted before without damage.

As it was done on the insurance do I speak to the insurer or ford?

Why has the machine scratched them around the rim then?

Tyre fitter incompetence. Take it up with the garage directly and mention it to your insurance company

[moanthebairns]

Just went down to ford today, explained I'd spoke to compomotive and other independent tyre fitters, which I have and they have explained that the wheel should not have been damaged when fitted. 

Straight away the manager said he wouldn't be paying for 4 new wheels but he would paint them at the rim. I at no point pointed out I wanted four new wheels I was merely here to see into resolving the matter. 

I showed him the damage and asked how he could guarantee the repairs would match the original colour of the wheel and it wouldn't be noticeable once the repairs had been carried out. He said cause I'll make sure. 

I then pointed out that I get a years warranty from comp, but I'll loose that if ford alter/repair the wheel in any way, I assume! 

Quick as a flash he said his work came with a warranty what was I worrying about? I pointed out he only guarantees work around the rim so if the centre of the wheel flakes or the alloy cracks I'm fked. Aye but that's nothing to do with me he says. I try to explain three more times that I'm effectively loosing my guarantee if they carry out the repairs. I give up and say I need to speak to my insurer and comp about this.  

He then turns and says I accepted the car and that I should be happy, three wheels where damaged before (this was part of the claim, 3 wheels where damaged in the incident that led to the insurance claim) it had oz's originally on it but they are discontinued so I was given 4 new comps. I failed to see what this had to do with anything as the insurer passed and payed for this. It was part of my claim!
Aye but you said you'd probably scratch them in a year he replies.  I did joke about this at the time but I claimed it has nothing to do with him. If I do I wouldn't expect him to replace them. But I pisses me off if yous do it.  So I expect the matter to be resolved. 

I was starting to see red by this point and ready to rattle him for being so arrogant. 

I asked then what happens if you repair them and it looks crap. 
He said I'd do them to my standards then if your not happy get a independent body out to inspect them 
If they say they are up to standard I'd need to accept them then pay for the chap viewing them. 

I had enough explained I need to speak to the insurer and wheel manufacturer and I'll be back in contact. 

So here I am writing on pistonheads trying to find out if I'm being unreasonable or if I'm justified with how I feel. Thought I'd post before I phone the insurers so I've calmed down too. 

If I'm honest if he came out and went look I'm dead sorry how about I paint them and if your still not happy we will take it from there. I'd have accepted that.

Anyone got any advice? Please forgive this post for spelling and punctuation i just got a aye-phone and I'm struggling to type a post out on it. 

[XG332]

What a load of st.
The manufactuers manage to get the tyres on.

[TooLateForAName]

Go back to the insurers, tell them that the dealer has fitted damaged wheels and that you expect them to be replaced with new ones.

[mat13]

Speak to your insurer if they recomended him, if not I would have thought this is what the small claims court is for.

[Urban Sports]

aye-phone!!!

Love it!!!

[moanthebairns]

XG332 said:

What a load of st.
The manufactuers manage to get the tyres on.

Yip, as it's my local ford branch I'd expect them to be the best in town, considering some of the repair prices they charge.

[Mazda Baiter]

TooLateForAName said:

Go back to the insurers, tell them that the dealer has fitted damaged wheels and that you expect them to be replaced with new ones.

This.