999 Calls during the night - how are they routed?
Discussion
Disturbed some scrote having a go at my car at 4:30am this morning. I just happened to be awake and heard noises outside but as soon as I went to the window, he scarpered.
Rang 999 to report the incident and first operator answered immediately asking which service i required. I replied police, and she said 'transferring you'..
So the phone starts ringing... and ringing.. and ringing for about 20 rings after which I said to the operator 'I dont think anyone is going to answer'. 'Hmm she said, I'll try a different number.'
Same thing happens again.. phone just keeps ringing out. Good job I'm not being kidnapped and making a quick emergency call i think to myself
Anyway next number connects me to an operator who takes my details and say's she'll see if she can get a patrol to do a driveby.
Anyway, I'm wondering if anyone knows how these calls are routed - it it routed to some local office? The reason I'm asking is I have the suspicion that I was transferred to the number you ring for non-emergencies thats published in the Thompson directory and such. Because I have unfortunately rung that number before (to report suspicious activity), and had the same no-one answers routine.
Not heard from the police today, so I assume they arent gonna bother following my report up. Luckily for me I disturbed him before he did any damage i suppose.
>>> Edited by r32 on Monday 10th May 09:15
Rang 999 to report the incident and first operator answered immediately asking which service i required. I replied police, and she said 'transferring you'..
So the phone starts ringing... and ringing.. and ringing for about 20 rings after which I said to the operator 'I dont think anyone is going to answer'. 'Hmm she said, I'll try a different number.'
Same thing happens again.. phone just keeps ringing out. Good job I'm not being kidnapped and making a quick emergency call i think to myself
Anyway next number connects me to an operator who takes my details and say's she'll see if she can get a patrol to do a driveby.
Anyway, I'm wondering if anyone knows how these calls are routed - it it routed to some local office? The reason I'm asking is I have the suspicion that I was transferred to the number you ring for non-emergencies thats published in the Thompson directory and such. Because I have unfortunately rung that number before (to report suspicious activity), and had the same no-one answers routine.
Not heard from the police today, so I assume they arent gonna bother following my report up. Luckily for me I disturbed him before he did any damage i suppose.
>>> Edited by r32 on Monday 10th May 09:15
i confess i dont know how they are routed, but i do know my local police stations number off the top of my head as i regularly ring them to report crimes (in progress) for them to deal with. the benefit, i feel, in ringing them direct is that it cuts out the middleman so to speak and i also get to speak to someone who knows the area and cares about it. the answer perhaps then is to get your local stations number for the next time so that you can talk direct (assuming the station is 24hr) to a local officer.
As far as I know 999 calls are routed to the nearest national call centre according to which dialling code you are calling from, and then transferred to the local BIB on duty. If you are dialling from a mobile phone then calls are routed to the nearest call centre to the transmitter that is receiving your phone signal.
Was it North Yorkshire area?. NYP for some time were having difficulties with a new switchboard system but we have been assured things back to normal now.
Do your fellow man a favour and write to the Chief Constable of the area concerned outlining what happened and asking for the matter to be investigated as to why the delay and lack of response. May result in a few backsides being kicked and a better service in future.
DVD
Do your fellow man a favour and write to the Chief Constable of the area concerned outlining what happened and asking for the matter to be investigated as to why the delay and lack of response. May result in a few backsides being kicked and a better service in future.
DVD
Thanks for the replies. If I can find the contact details of the Chief Constable of West Yorkshire I'll write to him.
It wasnt that the number was busy, it was just not being answered. I think the operator was a bit embarrassed to be honest!
When i've rung the Huddersfield number to report non urgent crimes before, I've had the same problem of the phone not being answered - thats why I wondered if thats where I'd been transferred.
It wasnt that the number was busy, it was just not being answered. I think the operator was a bit embarrassed to be honest!
When i've rung the Huddersfield number to report non urgent crimes before, I've had the same problem of the phone not being answered - thats why I wondered if thats where I'd been transferred.
Routed from your LAC - location area code.
If on land line then its likley to be your force AOR - area ops room. Most forces have 2 or 3 depending on size. If its a high response job you will then get passed to the radio controller for the division you are on and you can get good service from someone who knows the area, has maps and has direct contact with patrols etc.
If on a mobile - same thing but rather than going to the AOR you go to a regional center - I think there are 3 main regions in the Uk. Ours always get routed via Newcastle (some 100miles away)... this is why they have no local knowledge.
My advice, if you are at home always use your land line.
If on land line then its likley to be your force AOR - area ops room. Most forces have 2 or 3 depending on size. If its a high response job you will then get passed to the radio controller for the division you are on and you can get good service from someone who knows the area, has maps and has direct contact with patrols etc.
If on a mobile - same thing but rather than going to the AOR you go to a regional center - I think there are 3 main regions in the Uk. Ours always get routed via Newcastle (some 100miles away)... this is why they have no local knowledge.
My advice, if you are at home always use your land line.
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