Ups damaged parcel

[dba7108]

I bought a water softener off Ebay. I used ups to pick it up. They damaged the item and now say it wasn't packed correctly son they won't pay out compensation. Would I be able to get anything off either Ebay or my credit card. The seller said he used bubble wrap etc and sent a picture of it before ups came and it looks well packed.

[Oceanrower]

dba7108 said:

I bought a water softener off Ebay. I used ups to pick it up. They damaged the item and now say it wasn't packed correctly son they won't pay out compensation. Would I be able to get anything off either Ebay or my credit card. The seller said he used bubble wrap etc and sent a picture of it before ups came and it looks well packed.

This bit is importantly. You say YOU used UPS. Was it you that paid them directly for the delivery or did you pay a delivery fee to the seller and he organised it?

[skyebear]

So you bought it from an eBay seller but instead of using their shipping service you instructed your own, UPS, to collect the item?

If so I don't see how you have any recourse with eBay or the seller. You accept that the seller correctly packaged and protected the item, and presumably they'll be able to prove this should you raise a dispute with eBay or your card company.

How much is the item worth?

Did you insure the package with UPS for the item's correct value?

I think your card provider will only cover the amount you paid UPS for the shipping rather than the item cost if they accept your dispute. You'll need to pursue UPS - have you raised a claim via their online form and they've responded or did they fob you off via phone or chat?

Photos of the package from seller vs it arriving with you should assist.

[spikeyhead]

Bubble wrap doesn't work for packing anything with any weight for shipping. The first pothole bursts a few bubbles so the item can now rattle in the packing, the second pothole bursts a few more, etc

[dba7108]

Oceanrower said:

This bit is importantly. You say YOU used UPS. Was it you that paid them directly for the delivery or did you pay a delivery fee to the seller and he organised it?

I paid for the item to be couriered.

[Fast and Spurious]

So it was listed as collection only but you decided you knew better?

[TwigtheWonderkid]

dba7108 said:

Oceanrower said:

This bit is importantly. You say YOU used UPS. Was it you that paid them directly for the delivery or did you pay a delivery fee to the seller and he organised it?

I paid for the item to be couriered.

Did you buy additional insurance? If not, then isn't that down to you? UPS will be liable as standard for 2 SDRs a kilo. SDR is a variable currency with a daily exchange rate, so look it up. But if UPS are right and it wasn't packed properly, then that further complicates things.

[Griffith4ever]

Fast and Spurious said:

So it was listed as collection only but you decided you knew better?

Christ! Did you have a bad day?!?

OP - sadly the responsibility is yours - you arranged the courier so you take responsibility. I've had many an item couriered that was "collection only" - you can get some real bargains if the seller is up for being helpful. Unfortunately, you have to accept it comes with a risk.

The courier will fight ALL claims. I have a business account with DHL and I've ended up "self insuring" as its such a pain in the arse to make claims and fight them. Go back to UPS and demand proff / argue, and see how you get on. Your cards don't protect you, nor does Ebay.

[Muzzer79]

dba7108 said:

Oceanrower said:

This bit is importantly. You say YOU used UPS. Was it you that paid them directly for the delivery or did you pay a delivery fee to the seller and he organised it?

I paid for the item to be couriered.

If you arranged the transport, then the dispute is between you and UPS. The seller and eBay have nothing to do with it.

Whether you can successfully claim against UPS depends on the service you bought from them. Did you buy in-transit insurance? If not, you're unlikely to get anything significant out of them.

[spikeyhead]

Muzzer79 said:

dba7108 said:

Oceanrower said:

This bit is importantly. You say YOU used UPS. Was it you that paid them directly for the delivery or did you pay a delivery fee to the seller and he organised it?

I paid for the item to be couriered.

If you arranged the transport, then the dispute is between you and UPS. The seller and eBay have nothing to do with it.

Whether you can successfully claim against UPS depends on the service you bought from them. Did you buy in-transit insurance? If not, you're unlikely to get anything significant out of them.

Even if he had paid for insurance, it won't pay out if it's not packed properly, and bubblewrap doesn't count as packing for anything with any weight

[Lo-Fi]

Griffith4ever said:

Fast and Spurious said:

So it was listed as collection only but you decided you knew better?

Christ! Did you have a bad day?!?

OP - sadly the responsibility is yours - you arranged the courier so you take responsibility. I've had many an item couriered that was "collection only" - you can get some real bargains if the seller is up for being helpful. Unfortunately, you have to accept it comes with a risk.

The courier will fight ALL claims. I have a business account with DHL and I've ended up "self insuring" as its such a pain in the arse to make claims and fight them. Go back to UPS and demand proff / argue, and see how you get on. Your cards don't protect you, nor does Ebay.

F&S is right to be so abrupt; the op has a habit of starting threads requesting help/advice. They never actually say thanks, or even acknowledge any advice given. In fact, the op rarely even returns to the threads.

[dba7108]

Thank you for your help.

[Griffith4ever]

Lo-Fi said:

Griffith4ever said:

Fast and Spurious said:

So it was listed as collection only but you decided you knew better?

Christ! Did you have a bad day?!?

OP - sadly the responsibility is yours - you arranged the courier so you take responsibility. I've had many an item couriered that was "collection only" - you can get some real bargains if the seller is up for being helpful. Unfortunately, you have to accept it comes with a risk.

The courier will fight ALL claims. I have a business account with DHL and I've ended up "self insuring" as its such a pain in the arse to make claims and fight them. Go back to UPS and demand proff / argue, and see how you get on. Your cards don't protect you, nor does Ebay.

F&S is right to be so abrupt; the op has a habit of starting threads requesting help/advice. They never actually say thanks, or even acknowledge any advice given. In fact, the op rarely even returns to the threads.

There is never a need to give someone "dad talk" on the forum. It's unhelpful and patronising. OP was looking for advice, which he got from plenty of others. He wasn't lookling to be "told off" - that helps no one, but the angry poster.

[Lo-Fi]

Griffith4ever said:

Lo-Fi said:

Griffith4ever said:

Fast and Spurious said:

So it was listed as collection only but you decided you knew better?

Christ! Did you have a bad day?!?

OP - sadly the responsibility is yours - you arranged the courier so you take responsibility. I've had many an item couriered that was "collection only" - you can get some real bargains if the seller is up for being helpful. Unfortunately, you have to accept it comes with a risk.

The courier will fight ALL claims. I have a business account with DHL and I've ended up "self insuring" as its such a pain in the arse to make claims and fight them. Go back to UPS and demand proff / argue, and see how you get on. Your cards don't protect you, nor does Ebay.

F&S is right to be so abrupt; the op has a habit of starting threads requesting help/advice. They never actually say thanks, or even acknowledge any advice given. In fact, the op rarely even returns to the threads.

There is never a need to give someone "dad talk" on the forum. It's unhelpful and patronising. OP was looking for advice, which he got from plenty of others. He wasn't lookling to be "told off" - that helps no one, but the angry poster.

A 'dad talk'? Like you just did, you mean?

It worked though, didn't it? He came back and said thanks.

[Hol]

Lo-Fi said:

A 'dad talk'? Like you just did, you mean?

It worked though, didn't it? He came back and said thanks.

Yes. It worked just fine.

But this is PH, and some people cannot help getting out their soapboxes to try and look important.

[Griffith4ever]

You can argue the toss but:

"but you decided you knew better?"

- is just plain patronising / talking down to someone - if you are ok with that, bully for you. I'm not. Soap box or not. I just don't think there is any need for it.

[martin_t]

This might be helpful:

https://www.moneysavingexpert.com/reclaim/should-i...

and also:

https://www.consumeractiongroup.co.uk/

where they attempt to assist people who have been the victim of parcel companies who fail to perform to the contract.

[Tommo87]

martin_t said:

This might be helpful:

https://www.moneysavingexpert.com/reclaim/should-i...

and also:

https://www.consumeractiongroup.co.uk/

where they attempt to assist people who have been the victim of parcel companies who fail to perform to the contract.

It’s more helpful than multiple posts from the usual attention seekers.

[TwigtheWonderkid]

Griffith4ever said:

- is just plain patronising / talking down to someone -

Bit patronising, thinking you need to tell us what patronising means.

[nute]

Griffith4ever said:

You can argue the toss but:

"but you decided you knew better?"

- is just plain patronising / talking down to someone - if you are ok with that, bully for you. I'm not. Soap box or not. I just don't think there is any need for it.

Quite, and well said. The OP is asking for advice, if you don’t have anything constructive to say, keep quiet.

If the thread is started by someone you feel doesn’t say thanks don’t open it, read something else.